2-Star Hotels in Newport

The rooms were extremely clean, the staff was friendly and checking through my Hilton’s Rewards App continues to make Hilton properties my first choice. The location is close to many attractions and it is a safe environment.

We stayed at this hotel several times in the past and had a great experience however, this time was not at all! Prior to our arrival I asked the front desk to put some roses in our room since it was our anniversary which they did for me. When we arrived I was surprised to find that that the hotel was under renovations since I was not advised of that when booking the room. the parking was horrible, the front desk/lobby was dirty and there was one elevator working so, it took us 15 minutes just to get to our room. Don't count on breakfast either. We did get lucky and our room was renovated and nice. It was loud due to the renovations. the noise started fairly early in the morning which sucked because, we were there to relax. Despite all of that when we checked out and were heading towards home my wife realized that she left her earrings on the nightstand. I called the hotel and explained that she left her earrings could you please go tot the room and get them. The front desk clerk responded by saying that they were not allowed to go into the rooms. Now we all know that's not true because they went into my room to put the flowers on the table. They directed me to a website to fill out a lost and found report....I mean I didn't leave a sock there it was a $500.00 set of earrings. Anyway, filled out the report and a couple of days later I received an email stating that no items were found. I called the manager and left several messages. Didn't get a call back. I finally got lucky and caught him there and I explained to him what happened. He stated that he would look into the issue and call me back...never did. i called Choice Hotels and filed three complaints and still have not gotten a call back. So, today I called Newport Police Department and filed a theft report. This hotel is not worth the $420.00 I spent for two nights and please don't leave anything at the hotel because, they will tell you it's not there.

The front desk service was very kind and professional. However, our room was not very clean. The bathroom was dirty as well as the bathroom sink and our sheets. The mini refrigerator was never cleaned out and still had drinks from whoever stayed there prior to us. I have never stayed somewhere that makes you pay $9 for a cereal breakfast. Also, when we were checking in we were told that we had until 12:00 to check out. A couple of hours before, room service came and knocked on the door and asked when we were checking out. I thought this was very unprofessional. Also, the pool closes at 8, so if you have little ones, you may want to look into that more. The location was really good and the parking was very convenient.