Guest User
May 9, 2023
Booked 2 rooms for overnight stay in Oakham, choose the upgraded double room and four poster room. On arrival was informed the restaurant would not be open for evening meals as a bank holiday! Rooms have dated/poor furniture, wardrobes on bits of wood to support, patio door lock not working, dust and dirt on the top of furniture. As restaurant shut we went out for meal/drinks, came back before 11pm to find locked out, standing outside in poring rain, concierge did not answer phone to let us in, he was in bed! Eventually a local helped us by calling someone they knew to open door for us. Raised issues with management in morning, apologised and blamed bank holiday for issue. Definitely not proper service or value for money, would not recommend