Hotels near Smafin S.r.l., Palermo

Like many locations there is good and bad. First the good. The hotel is in a nice location by the marina. Food at the restaurant overall was above average but the staff work tirelessly. That is where it ended for us. The front desk was rude and not helpful for the most part. They seemed annoyed every time we asked them a question or for a recommendation of places to eat. We had two rooms. One smelled of smoke and the other of mildew. The AC rarely made it cold in the room. The hotel seems to have been updated recently but the rooms were dirty/dusty and run down in many areas. If you pay for the water view then be prepared for it to be very loud-especially on weekends. There is a busy street and many parties right outside your window. If you are from the US, expect there to not be wash cloths. That is not uncommon in Europe and this hotel was no different. Lastly, we purchased a third room for a friend who's flight got canceled. This hotel would not refund us and walked away from us when we tried to get an explanation other than ”it is our policy”.

The charming location, located in the centre of Palermo, is ideal for anyone who wants to visit the city's main monuments and to find restaurants and fast food open at any time. The room is very clean, it is equipped with a full kit of bathroom, shampoo and cream, and the shower is wide and modern. The staff is very kind, they have welcomed us from the convenient garage, bringing us into the structure, giving us all information about the city and how to move. The room is equipped with a coffee machine with many pads, of course offered by the structure. I am sure that when I come back to Palermo, it will be my choice again.

First of all, the location is perfect and the rooftop makes it possible to relax and have the best view over Palermo. Let’s talk about the staff. Never in any destination I’ve meet a staff so friendly, funny, helpful and generous. The hostel has everything you need, kitchen, free food, music instruments, play rooms, amazing outdoor areas, bar, and a pool is upcoming too. The rooms are really clean and spacey. Bed and room temperature is comfortable. The only problem was that I had to leave.

We stayed at this hotel two separate times during our stay in Sicily in April 2022. It's a lovely hotel. It's right in the middle of so many sights and felt safe. Our rooms were spacious and comfortable with big bathrooms. One of our rooms had a view of the hills and the other was street side. My mom's room had a huge balcony that we spent time on soaking up the sun and the sounds of the city. My main reason for writing this review to highlight the AMAZING care the staff provided to my mom and her friend. They caught COVID and were quarantined to this hotel. I was terrified leaving them in Sicily while I went home but the staff took such good care of them. They knew their room number and would ask how my mom was feeling when she called to order breakfast (which is a great breakfast by the way). They helped coordinate retesting. They reassured my mom and were always available to help. My mom and her friend were living off room service and would rave about how great the food and wine was. One employee in particular, Barbara, went above and beyond. She would stop by to see my mom and help her with whatever she needed, such as going to the supermarket to get medical supplies. They were stuck there over Easter and she even brought my mom a chocolate Easter bunny :) and she brought them flowers too and it really brightened their day. My mom and her friend both said she had such a pleasant personality and made them feel cared about and loved. I truly believe their great service actually helped my mom and her friend recover quicker. It was so reassuring knowing that they were in caring hands. We want to go back as soon as they can and will pick this hotel again. Thank you everyone who works there!

For the price paid per night (＜£70) and its location, it’s what you need for exploring Palermo. Walkable distance to Palermo Lolli train station (where the airport train will take you) and bus stops. On a quieter street with coffee shop downstairs and a couple of bars in close distance. Lots of options for dinner close by too. The room was basic, clean, comfortable bed. The bathroom could go a refresh. Air con was okay. Managed to check in early which was welcome. There is a bit of noise you can hear from your neighbours / the reception but it doesn’t go on late at all.

Because it is the last stop of the journey, and considering the hotel chain, our vigilance is reduced. When I went to breakfast, I didn't lock the suitcase. When I returned to China, I found that one thousand yuan in the suitcase was gone. I suspect it was stolen in this hotel, because there are lock boxes in other places, and staying here. The RMB in front of the hotel has always been there. I have seen the experience of other people before I traveled. I know that Italy has such a theft incident. I didn’t expect it to happen to myself. I can only blame myself for being too big.

Breakfast was included, so I was able to spend the morning comfortably! Although it is a bread buffet, I was surprised that the quality was high! The room was spacious and the shower room was larger than any other hotel and I was able to spend comfortably!

The room was okay. The staff was okay. The breakfast wasn’t really good. There wasn’t any kind of fruits, just pastries joghurt and two kind of cold cuts. and streets were really so i wouldn’t go there again. I think if you go to palermo you should go to an apartman or airbnb. We should do that too