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I was given a room on the 3rd floor, which was too low and disappointing! I saw that others who booked the same room type before were given higher floors. When I asked the front desk staff during check-in, they said the highest they could give was the 3rd floor. I wonder if I was treated differently! The suite itself was quite spacious. A big shout-out to the restaurant staff, their service was attentive and their attitude was excellent, even though the breakfast selection wasn't extensive.

The room has a balcony and the service is very good. There are not many varieties of breakfast, more suitable for Europe and America. There are almost no Chinese people in the whole hotel, only foreigners. It is very close to the castle market, and you can eat and go shopping on foot.

Located right at the entrance of Palm Jumeirah, the views are absolutely stunning. The room itself was great overall, though the bathroom in our suite had a slight drain odor. We were charged per room upon arrival, which was higher than the amount stated during booking. Ctrip proactively covered the difference, which just goes to show how transparent and reliable major platforms are.

Our check in time was 3:00 PM While we checked in past 5:00 PM, when we reached room, housekeeping was still inside cleaning The room was not ready 2 hrs past check in time? Upon booking I had requested happy birthday decoration and called reception, they said they will provide complimentary dessert, it was not there, and they did not bring it at all during our stay I called, they said it will come… but it didnt, they just brought fruits which we did not touch… much later after we checked in…. We had to call for our luggage too, it was delayed, it didnt reach after our check in, it seems they lost it…. Called back asking for luggage description The room was very hot when we walked in, and AC was malfunctioning… at times it was cool but most times it was hot… and we had to call for that too Overall, the hotel was beautiful, room was spacious, you can walk around endlessly in lobby and look around but you would not expect such hiccups to take place in such a high end and iconic hotel like Atlantis The Royal Things we did not like: - Room was still being cleaned 2 hours after check-in time - Birthday requests and promised complimentary dessert were not fulfilled - Delayed arrival of luggage - AC!!! Room too warm 💔 - Had to repeatedly call reception for basic requests

All services provided were excellent, and the reception staff were very kind and helpful. Plus, the location is absolutely fantastic!

Absolutely 100% recommended. The hotel is super clean and beautiful, food was great, and most of all - all stuff was so friendly and helpful to the point we became friends and missed each other when we left. Location is perfect, 2 minutes walking from Dubai Marina beach. We are honestly so glad with our stay and we definitely going next time at the same hotel as well.

This hotel has all the resources to be five-star, but something is fundamentally wrong with the way it is being managed. First of all, the positives: the location is good, the pool is a decent size and the gym is genuinely really good. Breakfast was 10/10. The cleaners, concierge and restaurant staff at breakfast were also lovely. Unfortunately, that’s where the five-star experience stopped for us. When we checked in, we were taken to a room that smelt strongly of mould. I actually have a poor sense of smell, so for me to notice it suggests this was not a minor issue. We were moved to another room without much fuss, which was fine. However, the second room was a double when we had specifically booked a twin. I explained that I currently have a bad back and am struggling to sleep, which is why having separate beds mattered. We were then offered either to have the bed split or move to an upgraded room—which was also a double. This was the point I started getting irritated because I had literally just explained why another double room did not solve the problem. We were tired, so agreed to have the bed split while we were out. They did this, but the resulting twin beds were extremely small and the pillows weren’t particularly comfortable either. The TV/streaming system felt dated and worked poorly, and the internet was slow. Then my niece dropped an earring. While looking for it, we noticed some of the lights weren’t working, so I used the torch on my phone. The amount of dust I could suddenly see around the room was honestly embarrassing for a hotel positioning itself as five-star. I’m really not an especially fussy guest—I just expect a clean, tidy and comfortable room, particularly at this level. By this stage, we asked Paramount if they would cancel the remainder of our four-night booking so we could move elsewhere. They flat-out refused and simply continued offering room changes. After already unpacking, repacking and moving once, I was fed up and told them to leave it. I then suggested that, as a gesture of goodwill, they could include breakfast for the remainder of our stay. I was told they couldn’t because they would “lose money”. Instead, I was offered around 10–20% off food or a spa treatment. Considering their restaurants are available on The Entertainer with buy-one-get-one-free offers, this hardly felt like meaningful compensation for what had happened. What bothered me most was the attitude towards resolving problems. Management seemed dismissive and, during one conversation, a manager repeatedly spoke over me while I was trying to explain the situation. It was simply rude. The same attitude appeared elsewhere. We went for shisha when there was a ladies’ special advertised. We were told the flavours included in the offer were unavailable, so I asked what they could substitute instead. The answer was simply: nothing. Another example: we were initially told the gym was open until 10pm with a member of staff present. On our final night, another staff member casually informed me that guests could actually use it 24 hours a day—we just needed to call reception for access. Great information to receive on the last night of a four-night stay. And I think that sums this hotel up. When something isn’t available, something goes wrong, or a guest has a problem, there seems to be very little instinct to ask, “What can we do to make this better?” Instead, the response is often just “no”, or an option that doesn’t actually solve the issue. It feels like the hotel is sailing along waiting for some magic event to turn it into the five-star property it could absolutely be, rather than addressing the basics. The facilities are there. The location is there. Some excellent staff are there. But customer service, communication, cleanliness standards and service recovery need a huge overhaul before I could consider this a genuine five-star Dubai hotel.

The environment is great, the service is excellent, and check-in was a breeze. Unlike some hotels that demand a deposit upon arrival, this one doesn't. Plus, it's quite well-equipped; I've stayed in other Dubai hotels that didn't even provide slippers or toiletries, but this one has them. It's also very convenient for getting around and shopping.

Stayed for 3 nights and I would say it was a decent experience for the price I paid. My purpose for providing this review is to help people know what to expect because I personally striggled to find very helpful reviews on this platform. I hope this helps☺️ Dates: Ocotber 2-4, 2026 Room: 219 Lobby: Very clean and modern. Not too huge, but spacious. The bar is located there and I thought it was closed coz I would come back from work at around 11PM and I couldn't really hear any music. Until one night, someone came out and I finally heard the music, so I would say soundproofing was great. Breakfast: I booked the room only option. When I asked the front desk how much it would cost if I wanted to get the breakfast buffet, he gave me a voucher and I only paid 39AED. I only ate their once because even though the food was delicious, the options were very limited. Deposit and pay at hotel charges: I was prepared to pay something as mentioned here in Trip, but the front desk said all was paid for so I had extra money to spend 😁 Service: 24/7 reception. They were all friendly and very accommodating. No language barrier too💜 Room: Now this is specifically for the room I stayed in which is why I indicated it above. Other rooms may be different. My first impression was that everything looks clean and nice. Bed was well made, there's one red couch good for one person, and the TV was an okay size (I didn't get to use it coz I have my phone). There are quite a few things I didn't like about the room after fully checking everything. 1. The full length mirror had a tiny crack. Not a problem with me, but I was afraid they might charge me for it so I took a picture to show as proof that it was already there. I didn't report it coz I also thought maybe they already know and just didn't have any opportunity to replace it yet. 2. The room was supposed to be non-smoking, but not only did the room constantly smell like some just smoked there, but it also smelled damp (probably coz of the carpet). I'm okay with the smell of cigarettes coz I used to smoke too. It was the damp smell that really bothered me. This problem can also be smelled as soon as you step out of the elevator and into the hallway. 3. Bed was really comfy, but I had to ask for a blanket coz I thought they forgot to put one. Turns out that the white sheet on top of the mattress topper was already the blanket😅 I thought there was supposed to be another layer after the mattress topper coz it was so thin that I could see the mattress through it. 4. I was expecting to have a slipper coz it said on here that it will be provided, but there wasn't any in the room. 5. The lights in the bathroom were too dim for me. The bathtub has a shower head, but there's also a separate shower space. I wanted to use the bathtub but there's a yellow stain so I didn't dare use it😅 Water temperature was nice though. 6. There's only 1 socket near the bed which was on the left side. 7. Phone on the bedside wasn't working. I had to use the one on the office table when I had to call reception. 8. My room seemed to be part of a connecting room as there was an extra door near the windows. My issue with that is the walls weren't really soundproof and I got woken up in the middle of my first night with a group of people laughing and shouting (I honestly thought they were fighting😅, but seemed like they were all just drunk). 9. AC was really great though I had to lower the fan speed coz the motor was really loud when I got in. My suggestions to the hotel: If you have any plans of renovating, might be best to not use carpet, or you should probably do a more thorough cleaning. Also, please use better smelling shampoo and conditioner 😁

A very good place to stay. Facilities all are good. Room was spacious and comfortable to stay. It was calm and silent. Food was good as i had the breakfast. There are a lot of nearby shops. Would recommend for any family to stay here.