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8.9/10
Very Good
LLidia EssenI've been staying at this hotel regularly for over ten years.
The main advantage of this hotel is the staff, who never change. So, all regular guests here become part of the family.
This time I was here for my birthday, and it was so nice to receive the warmest congratulations from everyone!
The hotel is impeccable. The only downside is that the breakfast food, which should be hot, is completely cold.
SSulleyAWow. What can I say? This hotel is beautiful. Very close to the amusement parks, beautiful hotel. I was very pleased with the hotel staff and the services offered. I went all inclusive, breakfast was amazing so much to choose from, lunch I had within the park which was delicious and dinner was also good. Definitely recommend the hotel, will book again for next year for sure.
MMarc GaldonFerrerGreat option to stay if you want to visit Port Aventura amusement park.
Staying for the night at the hotel will grant you access to the park on both days, the check-in and the check-out.
Rooms are clean and comfortable, for a good rest after spending the day at the park.
The swimming pool is also amazing, big and beautiful, it is an adventure in itself.
Only issue is the service: you can feel that the staff do their best, however during peak season, they are so busy that for sure you will have to line up in order to get anything done. They are moving ahead and making moves for automatic self-service processes: like self- check out, but still is not enough. You gotta then have some patience and wait until your turn comes.
GGuest UserOn arrival the holiday centre was as photographed on the website, fresh, bright, airy and modernised. Apartments are spacious with 2 wide single beds pushed together in the main room which leads off on to an exceptionally generous size balcony. Plenty of room for kids to play, loungers and table and chairs etc. the bed in the hallway (pull down from wall) was comfy and great for my 9 year old son. The livingroom couches were also single beds and of good quality and wide enough, seem some very slim, thin ones before - these were very comfy although never slept in by us as my daughter had a cot.
Check in and out was seamless but be aware a deposit is taken (around £10 per night and given back at end of apartment is left satisfactory) so factor this in to your spends needed initially.
The thing that stood out for us as a family was the lovely man and his assistants who ran the kids club, entertainment, pool games and really engaged with the children despite his obviously long days. They are a credit to the hotel and I don’t think it would attract as many families if this small but important team weren’t on board - my son Jacob loved kids club and made some great friends for the week.
Now is still recommend this hotel with given some recommendations to change things. The hotel caters to very large, roudy crowds of preteens/teens on school holiday stays. They are chaotic and woke our toddler several times, running through corridors screaming, taking up lift where pushchairs and wheelchair users should have priority and teens/groups managed more carefully as they would be if from anywhere else. Called to reception to complain and inform but was pretty much brushed off as they’re excited. Just not great for the rest of us also wanting to enjoy our apartment, sleep and have children. We waited an incredibly long time with 20-30 teens in front of us. I called down to reception one evening as they were shouting, banging and screaming in the halls. Some hotels do not cater to exceptionally large groups for this reason, especially when catering to family holidays also - I’d only stay again if I knew there was no large groups such as this booked to stay. We only ate breakfast the last morning as we preferred to go out to dinners etc as a social thing in the evenings with the children as we don’t drink alcohol much when have young children with us. Food was as expected in hotels, nothing bad to note and plenty of options which are the norm.
If you like quiet this hotel might not be for you. Po. Kew is loud due to entertainment although this didn’t bother us with it stopping at 11pm but the ‘quieter’ side facing out to the road/side was filled with already mentioned large groups of teens shouting back and forth to each other continually. Highly recommend checking if these school trips are on when booking if you like a quiet, relaxed family holiday (most of us do when we have young children).
All in all the hotel is great location, good sized rooms and entertainment for much younger children but would be put off returning due to the issues mentioned.
FFedorovichExcellent inexpensive hotel. 15 minutes walk to Port Aventura. The price included half board and it was worth the money. There is a lot of different food. At breakfast, if you come late, you will probably have to stand in line. A lot of children, family hotel. The downside for me was the service in the dining room. First, you can’t wait for the waiter to bring water (it’s paid for at dinners). But as soon as you leave for 30 seconds to get your food, the waiters have already cleared your table with all the food on the plates without even asking. And this happened more than once. The room had a bit dirty floors. No blankets, but warm. Overall would stay again.
SsaraThe hotel is very clean.
We had requested room with one bed but there were really two weddings. In the bathroom there is a dryer, champagne, gel and body cream, also a tooth shield with mini paste and pein.
The buffet is a little small, long tail for the newly made food and the templed posters instead of colds.
The room is just a few minutes away from the hotel.
JJorge Gómez DíazThe hotel is quite simple and the rooms are just for a 4-star hotel.
It's true you're in the park almost.
The hotel is very comfortable and very comfortable.
The hotel is very comfortable and very comfortable.
NNancy EsmeraldaThe location of this Hotel is perfect, close to supermarkets, the beach and several restaurants and bars. You can walk quietly around.
The hotel is clean and the rooms are spacious.
JJavier GbVery comfortable stay in the hotel with very good facilities. Acceptable food at the level of a hotel buffet. The only drawback was the scandal that occurred in the next room, although that is not the hotel's problem but rather society's...
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