Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Mar 16, 2026
Guest User
A very nice, new hotel with a resort feel. While skiing isn't ski-in and out, the shuttle bus is very convenient, and there's a ski locker. The hotel also has hot springs, massage parlors, and omakase (massage parlors), so you won't feel tired after skiing.
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Price per night from:€153
Posted on Apr 18, 2026
Guest User
The public areas are exceptionally well-designed, beautifully blending Park Hyatt's signature luxury with a Japanese onsen resort vibe. The overall atmosphere feels both sophisticated and relaxing. The breakfast and the selection of restaurants are much more extensive than at the neighboring Higashiyama Niseko Village, and the food itself tasted noticeably better.
Service is also a major plus here. The welcome fruit wasn't just generic apples, pears, or bananas; they offered a plate of strawberries, which felt very thoughtful. Whether it was the Japanese staff, foreign staff, or the Chinese-speaking employees, everyone was consistently warm and natural. I was particularly impressed by a young woman in the restaurant department, who seemed to be from Henan, China. She was incredibly welcoming and friendly, making conversations very pleasant. Communicating with other foreign staff members in Japanese was also seamless; there was no need to force English, nor did we have to resort to translation apps like we did at Higashiyama Niseko Village. Finally, upon departure, since the hotel doesn't have a shuttle bus and we couldn't immediately find a taxi, the hotel thoughtfully arranged a complimentary business car to take us to the station, which was a huge bonus to the overall experience.
The basic room type in the hotel building is a large suite with a double bathroom design, offering a high level of comfort.
There are some drawbacks, however. As a hotel opened in 2020, there are already visible signs of wear and tear on some of the leather and fabric in the rooms, so the maintenance isn't perfectly pristine. The views are also significantly less impressive compared to Higashiyama Niseko Village, where you can see Mount Yotei directly from the lobby, rooms, and even the onsen. Additionally, this hotel has more rooms and also accommodates quite a few group tours, so even during the non-snow season, it's quite popular, making it less quiet overall than Higashiyama Niseko Village.
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Price per night from:€254
Posted on Jun 24, 2026
Guest UserSetsu is a must-visit hotel in Niseko! Its location is perfect for summer, being close to the sports centre. Frankly, there’s limited information online about Niseko summer activities. So I emailed Setsu to check the itinerary, which wasn’t related to our stay but they promptly responded and sent us all the information to help us plan.
They were also incredibly kind to pick us up from Kutchen station, which we hadn’t expected. We especially wanted to thank Satonshi for his warm welcome and preparation. He truly elevated our entire accommodation experience at Setsu.
Don’t miss their breakfast – it’s fresh, generous portions and delicious! The atmosphere is relaxing and modern.
The rooms are incredibly spacious and comfortable in a traditional Japanese style. We highly recommend trying the public onsen and gym as well.
We absolutely loved our stay at Setsu!
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Price per night from:€161
Posted on May 12, 2026
Guest UserThis hotel is located on a hilltop, offering fantastic views of both the lake and the sea. We stayed in a lake-view room this time and even caught a fireworks display at night, though they were a bit small. The sunrise in the morning was absolutely beautiful, with a very tranquil lake. While the hotel is a bit older, the amenities and service are still top-notch. I really love this hotel.
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Price per night from:€205
Posted on Sep 18, 2026|High Floor Standard Twin Room(Buffet)
四眼老師傅Location and service: One of the best hotel in the area in term of location and services. Many of the staffs are able to speak fluent English which is a +ve for non-Japanese visitor.
Restaurant: provided a lot of selection from buffet dinner and breakfast. (+) we loved the fresh apple juice in breakfast and the steak on pan in dinner (-) some non alcohol are provided free but no soft drink in the bar.
In summary, highly recommended to anyone first time to Lake Tōya 洞爺湖
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Price per night from:€265
Posted on Apr 21, 2026|Deluxe Family Twin
Guest UserOur group of four occupied a single room to facilitate conversation. While the room was somewhat compact for four beds, the breakfast offered was excellent with a wide variety of choices. The counter staff were proficient in English, and the hotel provided English television programming, unlike other establishments. The staff consistently demonstrated courtesy and friendliness, and were highly capable of addressing our inquiries.
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Price per night from:€56
Posted on Aug 31, 2026|Central Building Twin Room With Lake View
Guest UserThe hotel surroundings are lovely, perfect for simply relaxing. The front desk staff were very helpful, providing detailed explanations as the hotel is divided into the East, Main, and West wings. We booked the ”one night, two meals” plan and were satisfied with dinner. However, the breakfast didn't quite live up to the price point of over two thousand. Also, it was unexpected that bath towels weren't provided in the onsen area, even though they were in the room. I haven't encountered this at other onsen hotels in Japan.
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Price per night from:€140
Posted on Feb 27, 2026
ljhaykim
We had a great stay in Toya! The hotel is conveniently located near both the bus station and the train station, which made traveling very easy. The location is definitely one of its best features.
The staff were very accommodating and helpful throughout our stay. Just a heads up — there is no private bath in the room, so be prepared to use the public bath/onsen. But honestly, the onsen was very good and relaxing, so it was a great experience.
Getting a taxi early in the morning (before 7 AM) can be quite difficult in Toya, so it’s better to arrange your taxi the night before. A taxi from the station to the hotel costs around 2,000–3,000 yen.
Overall, a comfortable, relaxing, and convenient place to stay!
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Price per night from:€46
Posted on Aug 24, 2026|Japanese Western Style Room With Lake View(buffet)
Guest User
After seeing so many negative reviews, I was a bit hesitant about booking Lakeside Pavilion, but my actual experience was surprisingly good. First, the service was warm and proactive; I didn't encounter any of the alleged discrimination against Chinese guests. Second, the rooftop onsen was excellent, and the room had a great view. Even though there was a bed, we asked for three futons to be laid out, which was very comfortable. As for outdated facilities, you barely use the in-room bathing facilities at an onsen hotel anyway. While dinner and breakfast weren't exceptionally refined, there was a wide variety of options, so you're sure to find something delicious. I'm very satisfied with my choice this time.
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Price per night from:€138
Posted on Mar 3, 2026|Deluxe Suite With Tatami
NabellachanceWe stayed at Niseko Towers and overall had a mixed experience.
The location is great if you’re driving, as there is plenty of parking available. Without a car, however, it may feel less convenient. The building has an onsen on-site, which was a nice touch after a long day out.
One of the biggest positives is the size of the apartment — it’s very spacious, with more than enough room for large luggage and ski gear. This makes it comfortable for longer stays.
However, there were some downsides. The bed was quite hard, and we both woke up with back pain during our stay. Unfortunately, the breakfast was disappointing — very limited selection and lacking in quality. It didn’t feel like much care was put into the overall hospitality experience.
In summary, the space and parking are strong points, but improvements in bedding comfort and breakfast quality would make a big difference.
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Price per night from:€57