Bentong Hotels with Free Parking.

”Although there was a technical issue during check-in and our paid room was fully booked, the hotel staff resolved it professionally. We visit here every month, and our children really enjoy the activities organized by the staff. The restaurant serves incredibly delicious pizza, which we always look forward to having. Please maintain the same great taste, but I hope the restaurant staff can be more attentive to arriving guests and avoid judging customers based on their appearance.”

Overall very good and clean rooms. The soundproofing is not great. Breakfast is good. There is water machine to refill water. There are ample parking at the hotel, only thing was when late night the parking and parking lift lobby has all the lights switched off. This is not ideal and could be dangerous to guests.

My husband suggested this place for our 33rd marriage anniversary and I'm thankful that we came for our 4 nights stay here! We stayed at the Deluxe King Room. Firstly the immediate response with an official/personal email from the GM Mr Tony Teh acknowledging our booking and asking if we needed anything - this is exceptional and personal which gives us such warm feelings even before we started our stay! We forgot to notify in advance about our anniversary, yet upon check in, Mr Hykal who attended to us assured us that he would check about the matter. And just happened Ms Lynn who is the Public Relations in charge was at the Front Office received what I shared and she purposely made a special effort in making the special arrangements upon seeing my email reply to their GM. We chose the Sky Cafe to have our anniversary dinner - The special decorations done in the room (as a surprise to my husband) and the special table set-up for our dinner with a special discount for our anniversary dinner. On top of it the Chef Mr Phyo personally blessed us with his special-bake chocolate cake! The GM personally came up to the Sky Cafe to meet with us, such warmth and kindness! Upon arrival as we were lazy to go out, we ordered room service and the nasi goreng was super yummy! The daily breakfast is amazing - food is delicious (had the chance to chat with the Chef Shahrul), with different spreads throughout our four days. All the staff in the Breakfast place are exceptionally friendly, polite, helpful and always with smiles! These are the personnel that I managed to get their names - At the Front Office, Mr Hykal and Mr Sharul were the first who attended to us with the rest who were very helpful to our enquiries as well: Sofy, Najwa & Syirah. A special shout-out to the Housekeeping team under the leadership of Mr Hafis - who did such a great job in making such special decorations in the room! The Sky Cafe Team who served us during our anniversary dinner - Mr Azrael, Ms Fazlin and Chef Mr Phyo. And the Restaurant great team inside the kitchen and outside the restaurant area under the Manager (I can't recall his name) who were very attentive! Ohh, the night views of Genting Hilltop from the Rooftop Pool area - superb! Mr Tony Teh, you have a great asset - your Team is amazing! Thank you for making our 33rd anniversary a memorable one, and we are already considering coming back again!

Great experience. If you need to take the cable car, you will need to GRAB from the hotel. Down the road there are many restaurants serving local food and also supermarket. My room was on the 35 floor, however, there are nearby constructions thus, in the morning from 9am, there will be noise. I did not use the facilities, thus, no comments. Check out time like all other hotels is strictly 11am. Check in was at 3pm. As they need to turnover the room.

Absolutely horrid check in and check out process, the counter is at an entirely different hotel which makes no sense at all. You have to climb up and down a hill for checking in and out OR take a taxi. They could at least offer a buggy or something. The walls are paper thin, the corridor has a persistent bad smell with any minor noise exacerbated by the echoes, and the geniuses invented see through blinds where anyone in the corridor can see into your apartment. The toilet smelled terrible, and the TV is not even smart..

Had a great stay at this hotel. We stayed on level 41, and the experience was amazing with a cool temperature of 16°C—very refreshing with cooling and fresh air throughout the space. The room was clean and well-maintained, which made it very comfortable. The staff were friendly and always ready to help with a smile. Amenities were good and met all our needs during the stay. The location is also very convenient, with easy access to nearby attractions and facilities. Overall, a pleasant experience and would definitely consider staying here again.

Hi, the price was great and included breakfast. However, the breakfast menu was quite disappointing. The front office service was excellent—there was a staff member (I’m sorry I didn’t catch his name) who was especially helpful. The maintenance team was also superb. However, it was quite frustrating when we were already tired and the room’s electricity kept tripping repeatedly, and we eventually had to change rooms. Initially, there were no towels provided as well. Overall, it was an okay stay.

The suite was good and spacious. It has balcony and the facility around that area is quite good. The view also nice. There is a few cafe to choose from, and retail outlet like The News and KK Mart outlet. There are basic room item provided such as iron and iron board, slippers, toothbrush, soap & Shampoo, kettle, coffee & tea, mugs, TV, safety box and hair dryer, but there is no mineral/drinking water, small fridge or microwave provided. However the check in is quite tricky as you may find the person arranging check in staying in the alley nearby The News outlet, there is no proper reception counter available. The customer service will not answer your call. They only reply via what's app so do not bother to call, you may get scolded by the lady who answered. This can be said as not a hotel service, so do not expect that kind of services from this provider. It is more like AirBnB style. However it was a nice stay just during the night i don't know why there is strange shouting and yelling and disturbing sound once in a while came out from nowhere. so it's quite disturbing my sleep a few time wake up in a shock hearing something unwelcoming sound. But if your ear is sound proof while sleeping i think it will not becoming a problem to you.

The hotel was overall nice and not as bad as the negative reviews online. Some parts of the room were slightly moldy and dusty, but it was still acceptable considering the location. The reception staff were friendly and professional. Overall, a comfortable stay and worth it.

Fantastic! I absolutely loved it. Everything was so simple and straightforward. The self-check-in process was a breeze – no need to bother anyone. The customer service staff were also wonderful 😊. Nice and very good!