Pullman Hotels in Phuket

The hotel grounds are expansive with excellent facilities. It's very quiet at night, and the natural environment is lovely, with small animals roaming freely. There are three swimming pools, a gym, a bar, and a kids' club. Our sea-view room was very close to the back entrance, which leads directly to the beach, and it was also convenient for taxis. Guests booking day trips need to take a shuttle to the main lobby to wait for their transport, but it's very convenient, so don't worry about the large size of the resort being an inconvenience. If you're on a leisurely trip and don't want to wake up early, you don't need to book the hotel breakfast. There are many restaurants around; just a 5-10 minute stroll from the back entrance, and you'll find plenty of dining options. The soundproofing is average. The hotel room doors have a small gap and are quite thin, so I could hear other guests chatting outside the door at 8 AM. I'm a heavy sleeper, so it didn't bother me much. If you're a light sleeper, you might want to request a room away from the elevators. I saw other guests commenting that the hotel felt damp. Being an island hotel, I think some humidity is normal. However, indeed, washed clothes don't dry if you hang them inside the room; they won't dry even overnight. But if you hang them on the balcony, they dry within a morning. Cons: [Slight flaws in the details] 1. I booked a twin room, but the two beds were pushed together. I left notes twice requesting an extra blanket and also gave a tip, but I never received one. Perhaps my English wasn't clear, or maybe the staff couldn't understand English? I eventually gave up. 2. Point #1 is a minor issue that someone with good English should be able to sort out, so it's not a big deal. However, what I found most unacceptable, and something that shouldn't happen at a Pullman hotel, occurred during check-out. There were two staff members at the front desk. An older female staff member, probably in her 40s (her name tag seemed to say PLOY), was on the phone. A gentleman then approached and politely said, ”Hello” (likely to check out). Before he could say another word, the staff member looked down, frowned, and said abruptly, ”Wait a moment, wait a moment,” in a very impatient tone. The younger staff member who was assisting me with check-out perhaps also felt the other staff member's attitude was poor, and immediately and gently added, ”Please wait a moment, sir.” I stayed here for 6 days and encountered no less than 20 hotel employees, all of whom were smiling and proactively offered help when they saw you might need it. Therefore, I was very surprised to witness such an expression and attitude from staff at such an important position as the front desk during check-out. I hope they improve this.

Our family had an amazing stay at the resort. The rooms are comfy and well-kept. For seaview rooms, note that not all look like the photos overlooking the fantastic views of the main pool and sea—families with little kids who rely on those views for naptimes should specifically request a room in Building 4. The staff are super friendly and helpful, breakfast has plenty of tasty options, and the pools are perfect for relaxing, with kid-friendly areas too. We also loved that the resort offers free beach amenities like toys, paddle boards, and kayaks.

The hotel exceeded all our expectations. Our booking requests were fulfilled. The Grand Deluxe room on the second floor was clean and comfortable. The view from the balcony was beautiful. We received a warm welcome at reception, where they learned it was our wedding anniversary and surprised us with room decorations and a rose petal bath as a gift. We were also able to check in early, which was a huge bonus! The staff everywhere were incredibly attentive and polite. We had lunch at the hotel, which was delicious, and the coffee was excellent! We spent the evening at the Italian restaurant, which was simply magnificent! The breakfast offered a wide selection, so everyone could find something to their taste. You could pick fruits or vegetables and have fresh juice made right in front of you. There were several coffee machines. They offered vegetarian options and porridge for children. It was lovely to have breakfast with a sea view. Some reviews mentioned that seating was assigned without choice, but that's completely false. You can choose your own table, either outside or inside with air conditioning. The hotel grounds are very green and beautiful. We didn't encounter any mosquitoes anywhere. The infinity pool with a sea view is fantastic and clean. There were plenty of sun loungers. The shuttle, requested through the hotel app, arrived quickly, but you could also walk as everything is close by. Tops supermarket is right next to the hotel, immediately to the right. The room had a capsule coffee machine, coffee, tea, a nice body lotion, shower gel, slippers, bathrobes, an iron and ironing board, mosquito repellent, a fumigator, wine glasses, wine in the mini-bar… It was pleasant to sit in the area near the reception, with music playing, a bar, pastries, and cocktails available. The only thing missing was a drying rack for clothes. There was nowhere to hang swimsuits to dry. We highly recommend this hotel! They made our celebration truly special! We are very grateful to all the hotel staff 🙏🙏🙏