5-Star Hotels in Phuket

Stayed one night from June 27th to 28th. The Naiharn Resort boasts an excellent location, nestled at the foot of the hill next to Nai Harn Beach, with its buildings cascading from the first to the ninth floor, reaching halfway up the mountain. Facing the resort, the sea is an inviting blue, while lush green trees line the back of the hill. The white buildings are tiered along the coastline, creating a truly magnificent sight! The pool isn't huge, but being able to overlook the ocean while swimming is wonderfully comfortable and relaxing. At night, the large platform bar lights a bonfire, and under the dim light, gazing at the distant stars and hazy moonlight feels like a dream. Breakfast offers a good variety – fewer options but exquisite and uniquely flavored. The rooms are clean, hygienic, and well-equipped. However, there were some drawbacks. The air conditioning noise was too loud, and the front desk staff provided discriminatory service. When we booked through the platform, we specifically requested a high-floor room with an unobstructed view, not a corner room. Yet, upon arrival, after some whispering among themselves, they gave us room 816 on the side of the hotel, where a water tower obstructed the view. When we raised our concerns, they claimed there were no empty rooms left on the 8th floor. We then asked about the 9th floor, and they said that was also fully occupied. We insisted on changing rooms, and they asked, 'What if you don't change rooms?' We replied that if we couldn't change, we'd cancel our booking and find another place. Seeing our firm stance, the staff member made a hushed phone call and then offered room 905 on the 9th floor. We accepted, and only after moving in did we realize that room 905 offered arguably the best sea view. We were puzzled why they would initially give us such a poor room when 905 was clearly available. Another small detail at breakfast also bothered us significantly. The staff served us coffee in two glass cups, but for European and American guests, they brought an entire set with a coffee pot on a tray. Service is reflected in the details. Guests pay the same amount, and the hotel has an obligation, and guests have the right, to receive equal and non-discriminatory service. We sincerely hope the hotel management provides proper training to the front desk staff to improve their overall professionalism. We truly wish for The Naiharn Resort to continue improving and become a hotel that guests genuinely cherish and look forward to.

The resort isn't very big, a rectangular area, and the villa section takes up a significant portion, so there's limited space for activities. BUT! There's a beautiful, uncrowded beach, haha! The coastline is very long, which is a huge plus. The rooms seem to have been renovated; they're a mix of new and old. For instance, some of the bathroom fixtures are clearly old, but the doors, windows, and furniture look new. At the very least, the grout and wall seams have been redone and look pristine. The air conditioning is incredibly efficient, and the room is well-insulated – even after being out with the power off for half the day, it's still chilly when you come back in. The room provides a clothes drying rack on the balcony for dripping wet clothes and swimsuits, which is a thoughtful touch. However, the BBQ buffet dinner, which costs over 2000 THB per person, doesn't include any basic beverages, only water. The BBQ items are so few you can count them on one finger, non-BBQ items on another finger, and desserts/fruits on a third finger. There were only two or three seafood options. My child is sensitive, so after removing what they couldn't eat, spicy dishes, and disliked flavors, there was almost nothing left! Can you believe we couldn't find two dishes they'd dare to eat from the entire buffet? The breakfast selection is much richer than the dinner buffet, and it's only a quarter of the price... but the dishes were exactly the same every day. After two days, we started missing 7-Eleven. This isn't some isolated island with supply difficulties; would it be so hard to come up with more rotating menus? Please offer more variety for guests staying multiple nights.

I booked a one-bedroom villa, and after visiting and comparing several units, I truly believe Villa #68 is the absolute best among the one-bedroom options! The layout and size are optimal! The villa boasts a generous 550 sqm, offering huge space and a comfortable layout. It comes with a private pool that directly connects to the beach, making both privacy and the views impeccable. The amenities are also comprehensive: a sauna, indoor and outdoor dual showers, and an outdoor bathtub, instantly delivering a complete resort feel and comfort. The hotel itself has a very natural, ecological island vibe. We saw lizards several times on the villa rooftop and by the pool. At first, it was a bit scary, but they are actually very docile and completely non-aggressive – a rather unique wilderness experience. Breakfast was just okay, nothing special. The service was excellent throughout; all staff members were enthusiastic, friendly, meticulous, and attentive. A special shout-out to Liam, who provided dedicated service from start to finish, always responsive, patiently helping us arrange all our needs with professionalism and warmth! However, there are a few objective points that deduct from the overall score: Firstly, the hotel's landscaping and gardening are rather ordinary compared to other resorts in the same category. Most of the public areas are sandy, with sparse and poorly maintained plants, making them generally not photo-worthy. Secondly, the in-room facilities are a bit dated, especially the bathroom. The quality of the fixtures and sanitary ware like the toilet and showerhead feels quite common, which doesn't quite match the Luxury Collection brand positioning. Getting to the island involves a bit of a journey, from the airport to the pier and then a speedboat transfer, but it feels worth it upon arrival. If you're looking for an extra-large private villa, private pool, direct beach access, and excellent service, this place is still highly recommended. However, if you are sensitive to the public area landscaping and the newness of indoor hardware, you might want to do a bit more research.

Had a great time while staying at Noku, super b Villa Mint is big and comfortable to stay with friends and family. It even includes snack, fruit and drinks in villa which are complimentary for us to enjoy when we stay by the private pool. Very enjoyable and pleasant! The breakfast at the hotel is a highlight during our stay. It was served in buffet style with egg and noodles station. Although the selection is not super wide, it’s more than enough to enjoy as the quality and the freshness of the food are above average, some of them even exceeded our expectations. Overall, we enjoyed the moment at the hotel so much and we will definitely coming back for vacation again ❤️

recently stayed at Graceland Resort & Spa in Phuket from May 11 to May 16 with my boyfriend, and it was truly a 5-star experience from start to finish. The location is perfect—just steps away from Patong Beach, yet peaceful enough to relax away from the crowds. We loved being able to walk to the beach in minutes while still having easy access to nearby restaurants, shops, and nightlife. The resort itself is beautiful and well-maintained, with spacious rooms and very comfortable beds. Our room was clean, modern, and had a lovely balcony where we could unwind in the evenings. The housekeeping team did a great job every day, keeping everything spotless. One of the highlights of our stay was definitely the pool area. The resort has multiple pools, so it never felt too crowded, and there were always plenty of loungers available. It created a really relaxing atmosphere, perfect for a couple’s getaway. The staff were incredibly friendly and attentive throughout our stay. From check-in to check-out, everyone was welcoming and helpful, always greeting us with a smile. Their service really made us feel valued and taken care of. We also enjoyed the breakfast buffet, which had a wide variety of options—both local Thai dishes and international choices. Everything was fresh and delicious, and it was a great way to start each day. Overall, Graceland Resort & Spa exceeded our expectations. It offers the perfect combination of comfort, convenience, and great service. We had such a memorable stay and would definitely come back again. Highly recommended for couples looking for a relaxing and enjoyable stay in Phuket.

Cleanliness: Very good. I even saw the cleaning staff take off their shoes before entering to clean the room. Service: Mostly okay. It was during a marathon, so there were a lot of guests, but the basic services were met. The front desk seemed to have some new staff members; there was a mix-up with unlocking my door, which led me to run up and down four times. They could definitely use more training and shouldn't be distracted while serving guests. Environment: This is a large hotel within the Laguna complex. It offers great value for money, which explains why it's so popular. The hotel has its own pool, and transportation within the community is very convenient. Facilities: Decent. The bed was too soft for my liking, not very comfortable to sleep on. However, for the price, the value is excellent, and the lake view room is absolutely stunning – highly recommended! The hotel also recommended a very affordable massage place, conveniently located within the Laguna community.

Our family really loved our room during our Chinese New Year trip! 😍 It was very spacious. We booked a family room with a double-decker kids' area and a king bed. It could easily accommodate four adults – perfect for my parents and my two sisters. The room was clean and very comfortable. The bathroom and toilet were also excellent in terms of space and cleanliness. There was a large balcony overlooking the pool, which extended all the way to the beach – it had such a great vibe. We absolutely adored the overall facilities and environment. In the evening, my elder daughter and I had a spa treatment. It was a bit pricey but acceptable 😁. The guy at the reception was very enthusiastic, and the overall service was great. My dad and younger daughter went to the soft play area, which makes this hotel ideal for family fun. The scenery was spectacular. We visited on the first day of Chinese New Year, and they had a dragon dance 🐉, firecrackers 🧨, and gave out gifts 🎁 to the children. The kids had an absolute blast! Even though we were in Thailand, it felt very much like Chinese New Year. There were yoga classes by the beach, but unfortunately, we didn't have time to join. For service, I'd give it an 85 out of 100. 👍🏼 The front desk had a Chinese-speaking girl who was very thoughtful and helpful, and the doorman was also very polite. However, the restaurant staff and a female attendant folding towels by the pool felt a little lacking. While there wasn't anything overtly bad, their service just wasn't as comfortable as the rest. Everything else was excellent. In summary: The hardware – scenery, accommodation, and cleanliness – was impeccable; the service still has room for improvement.

The hotel is huge, and the environment is excellent, making it perfect for photos, giving off a strong vacation vibe. There's a side door that leads directly to the beach, where you'll find plenty of restaurants and massage parlors nearby. Another exit also leads to various local eateries that are both affordable and delicious. The massages are also very cheap and comfortable. The only downside was the hotel's breakfast, which was a bit bland (like 'white people food') and not cheap either. It was definitely better to go to a nearby small shop for brunch instead. The hotel staff also folded super cute towel animals. It was a perfect trip! Even though it's the rainy season, we had four days of bright sunshine and even saw a stunning sunset, which was incredibly lucky!

this hotel sooo good perfect, who is cleaning my room that man also so kind doing so clean also who take our luggage upstairs so kind near room directly has pool, even they gave us pool towel. also hotel sooo cheap

Through my own choices I ended up booking three times for my 5 night stay so I will have 3 reviews I’m assuming. The first booking is for one night so I will give this review for the first night. This resort is at a fair price point in my opinion as of when I made my reservations. Now for the details: Cleanliness - good but not great. Didn’t have any issues with the bath water like some other posts but did have issues with mosquitoes. The half bath of the one bedroom suite has a serious mosquito issue that I’ve notified them about. Not sure where they were coming in but somewhere in the half bath to the point that I would not go in to use it at all. They allowed me to move to another room for the 2nd night so I’ll write a separate review for that one. In the meantime, if you are given room D-204 please be aware and ask them if they have corrected the mosquito issue in the half bath. Location - good. I prefer not to sleep in the middle of Patong although it is more convenient to be close to all the stores so this part is good for me especially when the hotel provides a shuttle to Patong. The property is on a hillside so there’s plenty of greeneries but it’s also challenging going up and down the hill when walking to and back from the hotel restaurants and pools. Service - good. They were accommodating when I asked to move to another room due to the mosquito issue. They were also good to provide hand towels and wash clothes however I’ve never had to ask for any hotel to provide them after checking in. They were expected to be there already. Amenities - excellent. The hotel provides shuttle to Patong. They have restaurants that are higher but not too overpriced. They have plenty of pools. There’s a spa and a gym onsite. Even an ATM! I take reviews seriously and don’t do reviews on places that I haven’t used myself at least once and preferably twice. It is intended to help future customers and also for the hotel to correct issues.