Hotels near Contemporary Craft, Pittsburgh

I am shocked that this place is a Springhill Suites in a nice area of Pittsburgh. The layout of the room was not good, the sliding barn doors on the bathrooms (one shower, one toilet) could barely be opened. There was a trundle bed instead of a sleeper sofa, and there were not pillows and blankets for the extra bed. The TV was mounted where no one in the room could comfortably watch it. The fridge was tiny with almost no counter space, and a lot of the hallway reeked of ****. The front desk person was completely uninformed and could not answer any questions about the hotel parking, (she thought it might be included, thought it might be come and go just show them your ”card”, but couldn't answer anything). The very worst part though was the ”breakfast”. It was not staffed at all as far as we could tell, and there was crushed popcorn everywhere, ground into the carpet both at night when we checked in and still there at breakfast. They don't seem to have anyone cleaning even the food area, and trash cans were overflowing. At breakfast there was almost no seating, and what was there was very impractical, totally at the wrong height for eating, and not set up for more than one person. There were very few people eating there during our stay (it was not at all busy). Despite this there were very few things to eat, nothing was refilled or cleaned, we found the muffins were one of the few edible things there, but even though we ate breakfast at different times, there were only one or two muffins and when they were gone, that was it, nothing was refilled. Juice was limited to apple or extremely watered down orange flavored water, no eggs or protein of any kind, one orange, no other fruit, no yogurt, only sugar cereal, only bagels (no other bread selection). This was our last stay of a 2 week road trip, and by far the worse breakfasts that we had anywhere we stayed. Wish we had stayed elsewhere.

I was pleasantly surprised by this small hotel. I liked that it was in a mansion and within walking distance to Phipps Conservatory and the Carnegie museums (both about a 15 minute walk from the hotel). The lobby area is beautifully furnished. Check-in was fast with friendly staff to help with any questions. There is a full bar on site which serves drinks and a few small munchies but no restaurant or room service was available. The bartender was kind enough to give me some help with the local food options. She even went so far as to draw me a small map so I could easily locate the restaurants. (Thanks so much for the extra effort. It was greatly appreciated!) The walk to nearby Shadyside was only about 10 minutes. There were restaurants and bars available plus some shops. The area is safe so I didn't feel uncomfortable walking in late evening. The rooms were clean and modern with standard amenities. I did like that housekeeping service was optional. At check-in, you were asked to chose the type of housekeeping service you would like during your stay. I was only staying in the hotel for two nights so opted out of housekeeping service. My only real complaint was the lack of parking for the hotel. There is off street parking which is good since the hotel sits on a busy street, but the amount of parking is very limited. I only saw eight actual parking spaces. Three of these spaces were not available due to on-site construction. The overflow parking is basically anywhere along the perimeter of the property next to the fence. This is not enough parking for the amount of rooms available. I didn't appreciate having to park in a location where my car could easily by damaged. With the exception of the parking, I enjoyed my stay at the hotel and would stay again when visiting Pittsburgh.

There is a large parking lot. There are many black people here. There are many students nearby. It is next to the university. It is convenient to eat and shop. It is the service attitude of the front desk. There is no smile or zombie. Traffic is not convenient

The stay started out decent enough. Then, at night, we went to ask for towels, as our rooms did not have any. When we went to the front desk, there was a sign that stated “Out for 30 min - sorry for the inconvenience.” It left a phone # to call if anything was needed. We called the #, and the employee on the phone seemed confused and uninterested in helping us at all.Then he hung up. We walked around to ask for help, and finally a worker was walking around (I believe the worker that was on the phone). When we asked him for help, he didn’t even say anything, he just opened a closet up and handed us towels. The next morning I saw him, and asked to talk to him. He just stared at me, and slowly made his way over… clearly not wanting to talk to me. I told him I was disappointed with the situation, as we weren’t treated well. He said he was “sorry”, and that was all. To follow all of this, the heat in our room barely worked. I knew it wouldn’t be the best hotel, as it isn’t a pricey one, but they really need to work on their staff and how they interact with customers. The service was horrific.

I was a bit upset about a simple amenity that this hotel failed to offer. I went to the front desk to ask about bottled water. There were two complimentary bottles in the room that me and my partner consumed. We wanted more water. When I asked the front desk about bottled water the lady said none was available and the gift shop has some for sale but it wasn’t open. There are no vending machines on sight either. Luckily the bar was open but that water was not filtered but I had to drink it because I had no other option. I don’t understand why they could not have given me a bottle of the complimentary water. I was even willing to pay for it. Needless to say I won’t be staying at a double tree anymore. I prefer the Marriott anyway.

We asked for city view and our room was on the 20th floor. Gorgeous view! The room was clean, everything we needed was provided at a reasonable price. The pool on the 4th floor with a view of the iconic yellow bridge was fantastic. Every staff member we spoke with was friendly and helpful, with great pointers for restaurants. The next time we go to Pittsburgh we will be staying here again.

The hotel's American breakfast pattern is OK, because there are many people to eat, you can get the room. The front parking lot is free, and there is a coffee maker, refrigerator and microwave in the room. The room is big enough. The downside is that the air conditioner has a loud sound and the wind direction cannot be adjusted. Because it is too late to stay, I don't know if the hotel can solve this problem.

I have stayed at this hotel several times in the past. The hotel and all of their staff are very friendly and very accommodating to their guests. We always stay here when coming to Pittsburgh because of the location and great staff. I am also very happy with all of their breakfast selections for their guests .

Hampton Inn Pittsburgh/Greentree I apologize in advance for the lengthy review but I needed to warn other people about this place, specially Hilton Members that time and time again bring business to the brand with our stays. If I could leave 0 star I would, this hotel left something to be desired. I really don't understand how they have 4 stars on Google, all I can think of is managment encouraging their employees, friends and families to write bogus reviews to raise their score. I really don't want to believe a Hilton brand would stoop so low but then again this hotel seem to be run by very rude and unprofessional people so I can't rule anything out. The property was old and outdated. Now I'm not super picky about things like that but when my room smells horrible and the ceiling in the bathroom on top of the tub is cracking and pieces of drywall are falling on me while showering, well that's when we have a problem. I understand a building being outdated but maintenance should never ever fall behind, especially in a Hilton brand. As a Hilton Diamond member that has stay with the brand everytime I travel domestically or internationally, this is not what I have come to expect from them. On top of that the staff was extremely unhelpful, rude and unwelcoming. They all seem like they did not want to be there and were all having the worst day according to their body language and behavior towards the guest. I was traveling with my partner and she's a god damn saint and didn't want to bother anyone or get anyone in trouble, she told me it was just a 3 nights stay and to just let it go, so I didn't say anything while we were there. Now the last drop came when we arrived home and I sat down,and went to check the receipt from the hotel(side note-I usually don't check my Hilton stay receipts till a couple days after check out, but this people did not inspired any confidence in me). I am glad I checked because there was a $267 cleaning fee attached. I immediately called the hotel but the agent said he didn't know what that cleaning fee meant so I had to call back the next day in the morning to speak with his manager Rebecca. I called the next day in the morning and asked to speak with Rebecca, they send me to her voice-mail, so I got tired of being thrown around like a god damn ball and decided to call the diamond desk. They contacted the hotel and put me through to talk to someone(this person was not the manager Rebecca, it was a front desk agent) The lady said the Cleaning Fee was for smoking. Now I was really pissed, I have ashtma and obviously do not smoke at all, and my partner does not smoke either, she doesn't even drink. I explained that it was not possible that we could have smoke in that room and asked what proved they had to make that statement and charge me a fee without even notifying me before leaving the hotel, all the lady said was that it smelled like someone smoked. I reiterated that it was not possible and she kept saying the same thing. A

Apparently I got put on the DO NOT RENT LIST because I checked out at 2p which my benefits as a PLATINUM ELITE MEMBER allow me to. Last year I stayed at this hotel everyday most of the year. Know the staff by name. The employee told me that the manager BRAD (who acts like we have rapport but obviously we don’t) told them put me on the do not rent list because I checked out later than 1. She said verbatim “it was closer to 2”. So mam for you wanting to utilize the benefits of spending so much money with IHG we punish you by banning you from our hotel SECRETLY so next time you return we can embarrass you in front of a lobby full of people as we kick you out our hotel and make you look like a bad customer. I’ve worked in hotels all my life I’ve never seen a customer banned for late checkout especially if they are in a tier that allows it. So obviously this is more personal and I don’t appreciate that! Make me wish I could get ALL my money back I ever spent here and replace the management! Marriott hotels for my tier I’m given 4p checkout and it’s honored EVEN IF THE HOTEL IS SOLD OUT!!!!! If you stay here it’s better if you’re not a rewards member and it’s better if you don’t come more than one time. If you start building relationships that place will screw you over. Needs new management Anyway. Most of the housekeeping staff are on drugs and you can tell and obviously they tell the manager what to do he doesn’t tell them what to do. Because you put someone on the do not rent list for leaving late means you must be scared your housekeeping won’t clean or something which means you don’t actually run the hotel. They treat non members better than members. I would never run a hotel like this.