Hacienda Paradise Hotel

Accessibility is good enough to be within walking distance of about 1km from the ADO bus terminal. The facilities are relatively old and the toilet flushing is not clean. Breakfast is included, but the choice between two slices of bread and a few slices of orange juice or fruit is very poor.

Appena arrivi in struttura L addetto non sa nemmeno se hai pagato o meno, ti lasciano la carta per entrare in camera legata con il nastro..le camera e’ degli anni 70 senza alcuna manutenzione interna,la doccia esce l acqua a gocce..si salva solo la zona perché è in centro..davvero pessimo e non corrisponde assolutamente alle foto..!!!!

J'ai passé une semaine parfaite dans cette petit hotel situé en plein centre ville et à deux pas des plages. Les chambres sont tres grandes et tres functionnelles avec balcon. La piscine est magnifiques entourée des belles verdures et fleurs. Le petit dejeuner c'est une simple assiette avec des oeufs et des fruits, du café et du bon jus d'hybiscus, c'est pas tres copieux mais c'est tres bon et surtout ont est bien servie par le Monsieur tout le matin et surtout le cadre en face de la piscine c'est vraiment magnifiques. J'ai donne 10 sur 10 aussi sur l'emplacement car on est à deux pas de tout: on etait arrivées tres tard le soir et j'avait pas de prise chargeur alors j'etait juste derriere l'hotel pour l'acheter car il y a pleins des magasins ouverts jusqu'à tard. Un grand merci à la fille de la reception avec les tresses super sympa et tres disponible et aussi à la dame qui parlait parfetement italiens qui travaille dans l'hotel pour ses conseils et sa gentillesse. Un grand merci au monsieur qui travaille au restaurant pour ses conseil et son sourire. Par contre mieux choisir une chambre à l'etage car les chambres au rez de chaussez sent un peu de mousissure. N'ecoutez pas les commentaires negatifs car qualité-prix ca merite un 10 sur 10.

We had booked 2 rooms in this hotel. Advertisement said there was a refrigerator in each room, but neither of our rooms had one. The doors were also out of order. You had to push open one of the doors because it got stuck on the floor. The lock on the other door was suddenly broken and we couldn't get our key out. The lady at the reception asked what to do and she said yes, I will have a technician come. The shower did not close properly, causing the entire bathroom to get wet. Housekeeping has not been to one of the rooms for 2 days in a row. Tried to change room towels at reception, but that was not possible because they are changed once every 3 days. While there is a sticker in the bathroom, if you need a new one, put the old one on the floor. Very noisy rooms. Hotel needs some renovation. Balcony door in 1 of the rooms did not open. Tip for the hotel. Hang those signs on the door saying whether or not to disturb!!!

Its location is excellent, just that, during our stay the internet did not work, neither did the TV, the pool is not appealing, the breakfast is very basic, if what you are looking for is where to sleep and only sleep near the 5th avenue of Playa del Carmen is the right place, the average bed too