House of Fisher - City Wall House

Terrible experiences: 1) Trip didn’t remind us there is no check in service on site, we had to call them and pay 150 pound in advance online, 2) when we got in at 11 in the evening, the 3 radiators were out of order when the temperature was minus 3. We called them again and again, they couldn’t send any staffs to check n fix it. After mid night, they finally brought 2 mobile heaters. I think Trip must remind the clients what the booking conditions is.

Really good staff. Very clean. Good appartment but the bed was horrible. ( I've just moved to another in the same chain and the bed is great, so no excuse.)

Clean and comfortable, but would benefit from refurbishment! If flat is on the front of the building, there’s a lot of noise and light from the street, at all hours! There are no blackout blinds, so bring an eye mask! Double glazing reduces the noise, but you’ll need ear plugs if sleeping with windows open. The hot water cylinder only heats up at night, so it’s not unusual to have no hot water in the evenings!

Really decent for what it was. It's super close to and in the middle of the city center for Reading so it was a lot easier to get places because it's also close to the freeways. There's a polish market right next door and bank which made it super easy to get stuff in a pinch. I wish the network was better because it was super laggy. The place was alright it was like a 90s blast from the past three big old tv that you can't stream to and the furniture but I mean for the price it was great to have a full real sized fridge(not as big as stateside but a lot better than baby fridges we encountered), toy washing machine that took forever to dry but at least they had it and a dishwasher that worked. Loved the cleaning and fact everything you need was there it was kinda like a extended stay mixed with like a mariott residence inn minus a free breakfast and free parking. That was a trip though the parking was tiny in that broad street mall parking structure and you have to automatically pay for like a week at the machine. Super hard to manuever a SUV up that tight, steep ramp. The bed was ok and everything was clean. Kinda weird way to check in but that seems to be the thing over there.

Great service

I've stayed here a few times now and every stay I have the same issue with the television not working or being available. It's a shame that this makes this accommodation no good. I'm travelling for work, so the basics matter. I've just cancelled 8 weeks of bookings after experiencing 3 weeks of the same problem.

Perfect for a home away from home feel. Close to everything, comfortable, clean.

The management team is bad , not good responsive on complaints, they tried to twist the problem to the guest instead of solving it. Lack of communication skills. Maintenance team is bad as well and not changing an old tools to save money spending on the property. Housekeeping is unqualified, they left some parts dirty and unclean.