Josephine
July 13, 2024
The hotel is satisfactory in all aspects. But the service of Ctrip is negative. The hotel has no front desk, which means it is all self-service. Ctrip sent emails and text messages, but the most important thing is that the hotel front desk door opening code and the key box code were not sent to the guests. Our flight was late and arrived at the hotel at 3:30 at night. Ctrip asked us to contact the hotel to find the door opening code. It was rainy and windy in Iceland at night. Hey, Ctrip, don't take on such a job if you don't have the diamond drill.
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