Salt Lake City Spa Hotels

Real good hotel during convention period. Room is spacious and clean. Essential places like shopping mall, restaurant especially Korean foods and church etc are closed to this hotel. I am very much satisfied except breakfast which is too high compared to simple buffet foods.

If you're looking for somewhere in the heart of downtown, this is it. For the price you pay, the service is great and the room feels spacious. Beds were comfy! Only down side is how the bathrooms were on the smaller end. But otherwise, no complaints!

Everything from check-in too leaving couldn’t have been better. Our room was an Executive View Twin Bed Suite on the 20th floor (no.2095) with balcony and an amazing view, very spacious with wonderfully comfy beds. The breakfasts are exceptional and the restaurant food also. Not forgetting the staff who were all very courteous, helpful and friendly. Would not hesitate to book The Grand America again

DISABILITY FRIENDLY- 6 night stay there over Xmas. Room with roll-in-shower very accessible. Shower controls easy to reach. Sink easy to approach. Parking with wheel-chair van easy in parking deck. Local attractions easy to get to by wheelchair. Staff at this hotel always helpful and friendly the entire time. Hotel bar staff excellent. Maid service personnel extremely helpful. Can't say enough god things about this hotel. Easily recommend this facility for travelers with disability issues. Can't wait to go back.

We stayed here for a national competition since this is one of the Hotels that was sanctioned by the organizers. The lack of service was just apparent from checkin all the way to everyday interaction. When we checked-in, I already felt the lack of appreciation for their guests as I never felt welcome from the get go. I was not acknowledge about being an IHG rewards member and welcomed at the Hotel. I must add though that when buying things in their marketplace, the interaction of charging our things with the front desk was fast and seamless so that is a positive. Also leading to our stay, I did have phone interaction with some of their staff for my reservation and they have been very helpful and accommodating so was surprised with my current experience here. There are no safebox to store some of your valuables and when I asked the front desk I was just told they have none in a lazy way without effort of providing alternatives or if they can help in any other way. Our first day, they locked breakfast area right at 9:30 sharp without letting the people already eating that they are closing. When we inquired with one of the staff, they replied in a kind of a rude way that ”when its close, its closed”. I could understand the policy but they would not even hear about suggestion of simply announcing that they are closing the breakfast area for last call so people could have a chance to get their last servings if needed. They also literally, close off the breakfast area while people are still eating almost like telling everyone to get out. I think this shows lack of service and professionalism with no empathy to their guests. it does look like they treat their guests as like burglars to close/lock off their breakfast area. For rooms, the area is a little bit smaller compared to some area hotels but typical of a Holiday Inn property so no complains there. Our rooms did not have issue(so far fingers crossed) but a lot of people in our group had room issues. Some have their locks not working after checkins and they have to work on fixing them and someone from our group was given a room that was still occupied. They have 2 gyms in different floors but smaller compared to other gyms from different hotels. They have a sauna and a pool so another positive. I am still checked in and staying for 5 more days so will update the review later but If not for our team choosing to stay on this Hotel I would have checked out and moved to Hilton across the street where we have a very positive experience a few years ago with the same competition.

I'm not tall, but the folks at the hotel are so enthusiastic and helpful! They told me that the hotel used to be a bank, and that the vault was currently repurposed for use in the kitchen (? - maybe I'm misremembering). The tall floor? They built it because the Kimpton Monaco is where the basketball players stay when they come into town to play - they made a whole floor with elevated counters and super tall doors. It's a funky little feature and my kids got a kick out of peeking down the hall... Otherwise the place was excellent! Friendly, cheerful, and incredibly thoughtful! The room was spacious, super clean, and stylish, as Kimpton rooms are. My kids and I loved the board games in the lobby, the cold tea and water (July is HOT in Utah!), and the exercise room tucked into a space over the entryway but not at all crowded! Place is easy, easy walking distance to some excellent sights and restaurants, even in the hot weather. Overall a terrific choice!

The hotel is very old, the bedding is very old, it feels like it will break if washed again, and it is not very clean. If there is still a choice, I don't recommend it. There is free parking at the hotel entrance. There is a McDonald's next door. I don't know if it is due to renovation during my stay, only the entrance for car ordering is open. There are many homeless nearby. If you go out late at night, it is best to carry a little cash with you in case of emergency.

I stayed here for a conference across the street at the Salt Lake Hardware Building. It’s a very convenient location and you can access downtown easily by foot or by free light rail. The staff were all warm and friendly and made me feel very welcome during my stay. The rooms are very large and have all the standard amenities. Breakfast is included and it consisted of both hot and cold options. Thank you for the great hospitality! I hope to stay there again in the near future.

First I would like to recognize Ally and Brian the shuttle drivers. They were always polite and knowledgeable. Then there was Luna on the night shift who always had a helping hand. Daniel in housekeeping was also very helpful and hard working. This hotel had a wonderful hot breakfast and the preparer was quick and always cleaning up. They scrubbed and Disinfected the break room area beyond what I have ever seen before. Kudos to the housekeeping team. Did I mention the shuttle service? That’s worth the stay in its self. We will return here if we ever come back to Salt Lake City.

This Marriott is more like a home apartment, allowing several people to live in a room, including several breakfasts, suitable for family travel. For business people, it will feel a little different from the domestic Marriott, there is no luxurious lobby and restaurant.