Intercontinental Hotel & Resorts Hotels in Shanghai

For those who are in town for meetings and exhibitions near Hongqiao, this hotel is ideally situated and your must go place. What we loved was the uber comfortable bed, good bedroom size and layout of the room. Despite its distance from the usual shopping areas, dining and amenities is not a problem with ******* as they have a separate holding areas for the delivery team to place your orders… they were very efficient and careful when collecting off my Taobao orders on my behalf ! For those who wish to visit downtown (eg to the bund) for a look, travelling could be a little inconvenient as it takes approximately 40mins by cab or 30mins by trains Overall - a great stay at the Hotel.

I noted it was my birthday when I booked, and the hotel did a lovely job with some simple decorations and even provided a small cake. The front desk, concierge, and housekeeping staff all had excellent service attitudes. The room was very spacious and well-equipped, definitely deserving of a five-star rating. The package I booked included a complimentary zongzi (rice dumpling), and the packaging was beautiful – the bag itself was so nice you could use it separately.

My stay at the InterContinental Ruijin was absolutely fantastic, earning a perfect score! It's truly an exceptional choice for a city getaway in Shanghai. The hotel is nestled within historic buildings, a collection of charming vintage villas scattered elegantly. The red-brick architecture paired with exquisite carvings exudes the unique grandeur and sophistication of old Shanghai. Each building showcases a classical beauty shaped by time, creating an incredibly atmospheric ambiance. The hotel's garden landscape is equally stunning. The entire area is lush and verdant, with flourishing plants, ancient trees, and intertwining vines, making the air delightfully fresh. The expansive central lawn is perfectly manicured and vibrantly green. Sunlight filtering through the trees creates soft, gentle shadows, making every photo Instagram-worthy. It's a tranquil and therapeutic escape, completely isolated from the city's hustle and bustle – utterly relaxing. Throughout my stay, the service was attentive, meticulous, warm, and thoughtful. From check-in and concierge transfers to everyday inquiries, the staff were consistently enthusiastic, polite, and quick to respond. They thoughtfully arranged electric cart transfers between the main building and the VIP building, showcasing incredible attention to detail. The entire experience was comfortable and truly pleasant. I was pleasantly surprised with a complimentary upgrade to a Grand Deluxe King Room in the VIP building, which I was thrilled about. The lobby manager and Mr. He Hui, the concierge at the VIP building, left a particularly strong impression. The room's decor was elegant and sophisticated, with high-quality hard finishes. Marble flooring and exquisite ceilings added a touch of luxury. Vintage art on the walls and refined wooden furnishings throughout exuded a classic cultural heritage and a timeless quality. The room facilities were comprehensive and well-maintained, blending vintage charm with modern comfort – quiet yet luxurious. While I didn't experience much of the dining, the breakfast selection was incredibly rich and diverse, featuring a wide variety of Chinese and Western dishes, desserts, and beverages. The ingredients were fresh, exquisitely prepared, and of high quality. Overall, the InterContinental Ruijin combines beauty, heritage, and excellent service. Its classical architecture, magnificent gardens, attentive service, and exquisite dining perfectly complement each other, resulting in a wonderfully therapeutic and perfect stay. It's definitely a place worth revisiting!

Third time here, and I'm very disappointed! I won't be coming back again. Reason: We were staying as a family with children and I booked half a month in advance, specifically requesting a twin room. However, during check-in, I was told that whether I'd get a twin room would depend on availability on the day. This is the first time I've ever encountered such a response; previously, when I checked in elsewhere, requests were noted during booking or confirmed via phone. If a twin room couldn't be provided, it would have been helpful to know in advance, as it's really inconvenient when traveling with kids. The front desk staff's response was: ”Then go stay at another hotel... Or we can refund your money...” I was speechless; it felt like they were just giving up. Even though I live in Shanghai, it's a huge city, and this hotel is quite a distance from my home. If they couldn't accommodate my request, a heads-up via phone or email would have been appreciated. During our stay, another guest was asking a question at the concierge, and the first staff member's response was also perfunctory, almost rude. I thought that even though this five-star hotel is a bit old, I was paying for the service, but the service was terrible. The same front desk staff member who checked me in this time was also the one who checked me in on my first visit and even asked me for a good review. This time, *he he*...

I came for a last-minute trip and chose the InterContinental, which was close to my destination. I was pleasantly surprised to be upgraded to an open-plan suite. - **Service**: Warm and welcoming. I arrived in the early hours, and the concierge was still very friendly, helping me check in and guiding me all the way to the elevator. The housekeeping staff always greeted me with a smile. The reception at the 24th-floor printing area was also very polite. - **Environment**: The hotel has been open for some years, and the furniture and decor retain a classic 'Shanghai style' – vintage but not outdated. It's a refreshing change from the modern designs of many hotels today, offering a unique charm. (Though the bedside switches could use an update). - **Breakfast**: Quite abundant, with a standard spread, plus local Shanghai-style mini wontons. The freshly made Western scrambled eggs were delicious, and you could pair them with baked beans and sausages to make a full English breakfast.

I love the ambience of the hotel and the location it is situated. It is a good place to relax and escape from city. They have good amenities like indoor playground, gym and indoor pool. They also have show and programme too. They have free photoshoot but I did not have sufficient time to it. Most importantly, they gave extremely good customer service and thanks for their nice gesture that I no need to split two rooms with my kids and my family really enjoy the stay and wish to extend longer but we have limited time. Room is clean and bed is comfortable! We manage to recharge and set off to our next journey.

My overall experience at InterContinental Shanghai Dishui Lake was great. Both the environment and service were quite impressive, making it a highly recommended lake view resort hotel. **Environment and Scenery** The hotel is located on the South Island of Dishui Lake, surrounded by the lake and green spaces. The scenery is pleasant, and the environment is quiet and beautiful. From the room balcony or public areas, the lake view is expansive and delightful. The atmosphere in the morning, evening, and at night is fantastic, perfect for photos and leisurely strolls. **Facilities and Rooms** The room size is ample, with a modern and minimalist decor. The cleanliness is generally good, and the bedding is quite comfortable. The hotel's public facilities are comprehensive, with well-maintained gardens and walking paths. Strolling by the lake is very relaxing. **Service Highlights** I'd particularly like to commend Tim Bi at the front desk. His service was incredibly thoughtful and attentive. During check-in, he meticulously introduced the hotel's facilities, and his attitude was very friendly, leaving an excellent first impression as soon as I arrived. **Dining Experience** Both Chinese and Western options are available. The taste and quality are considered above average for hotels in the same category, offering good value for money overall. In summary, if you're looking for a quiet, well-situated lake view hotel for a getaway near Shanghai, this is a worthy option to consider.