Pullman Hotels in Shanghai

Not the best place to stay. Me and my friend travel a lot and visit more than 50 hotels every year. Based on my experience I wouldn’t say it’sworth its money. We stayed at another Pullman hotel before and it was incredible but this one is one of their worst hotels. Definitely not the same level as in other countries. No English speaking staff at the hotel. Web we checked in and got our room we saw it’s was dirty with cigarette ashes next to the window. We had to ask them to clean our room again. Next morning we tried to order breakfast and it took us more than 1 hour to just order and then to wait and realise they didn’t understand what we wanted to order and mixed everything up and even added meat to our dishes where it shouldn’t be and we don’t eat meat. They tried to solve the issue several times but somehow every time they brought our food it was wrong. The whole experience was very stressful. Thanks trip for trying to solve this. Although the hotel couldn’t help, trip offered some refund for this inconvenience. The hotel said they have a gift for us when we come back to collect our suitcases. Funny to find out the gift they offered for this whole inconvenience is a bottle of sparkling water. The location is not the best too, there are so many options of Chinese hotels that can offer much more for less so don’t make your choice only because it’s Pullman as we did.

The front desk service deserves full marks! There was a young man with silver glasses who was incredibly friendly and efficient. He was always willing to help with anything I needed. Whether it was checking in or answering my follow-up questions, he was professional and patient, which made me feel very comfortable. Such excellent service and teamwork are truly commendable. I have to give a huge shout-out to the front desk – five stars, and don't get too proud!

Choosing this hotel for my business trip was an excellent decision; its overall quality definitely meets five-star standards. The lobby is grand and elegant, and both the work and relaxation areas are superb. The rooms are quiet and well soundproofed, allowing for peaceful rest and work. The staff are highly professional, efficient, and pay great attention to detail. The dining quality is consistently good. Overall, my stay was fantastic, making this my top choice for business travel. I must also commend the hotel's service and ambiance; you can feel the quality from the moment you step inside. The room had great natural light, and the cleanliness was impeccable with no unpleasant odors. The toiletries were of good quality, making for a very comfortable stay. The staff were kind and always quick to assist with any requests. My entire stay was comfortable and pleasant—a truly wonderful experience!

Overall, I was very satisfied with my stay. The room was quiet and comfortable, allowing me to get a great rest. The breakfast tasted good and had a wide variety of options. Even though there were many diners, the staff cleared tables promptly and efficiently. Doris at the hotel was also very friendly and welcoming. The overall experience was comfortable and hassle-free, offering great value for money. It was a truly pleasant stay, and I highly recommend it. It would be even more perfect if the parking management could be improved a bit.