-fonsev
July 14, 2024
We came to Shantou and booked a room at their house. In the afternoon, a friend from Shantou came over to help us check the room size. When we came to check in at around two o'clock in the evening, we found that the room was very dirty and had obvious garbage. We called in the middle of the night and asked to change rooms, but the room was not changed. The water heater said it was inconvenient for girls, but there was no response. I asked him if there was a solution. I wanted mosquito repellent at night, but he responded in one night😤😤. The follow-up customer service responded to us saying that we entered the room in the afternoon and used it, making the room dirty and disturbing. They had a very bad attitude towards resting and asked for compensation but got no response. Don’t come to their house next time. It’s really the most speechless place I’ve ever stayed at. 😡
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