Side Town Hotel by Z Hotels

Thank you Sun Beach Hill for a fabulous holiday. Everything was wonderful! The food was great, not a huge choice but all was fresh and tasty. Staff was friendly and obliging. The breakfast ‘egg lady’, is a lady indeed, always smiling and cooks the most perfect eggs 😃 The white wine is fine and the beer is good. Spirits were good and measures were just right. We drank gin or vodka with a mixer, so only speaking for those spirits. Coffee was good too. The hotel is kept very clean. There’s one elderly gentleman, in particular, who works tirelessly around the main areas, keeping the place spotless. Such a lovely man and I’ve no idea where he gets his energy from. Our rooms were lovely. We did our research before we booked and made sure we booked a room with balcony and sea view, which we got. I’m sure people are very disappointed when they find they’ve booked a basic room and there’s no balcony. I think it best to upgrade before you get there. If you’re English speaking, try emailing them in Turkish (use google translate) to do this, if you can’t do it through your tour operator. The staff speak very little English, mainly German. We got sun beds around the pool, very easily. We did put our towels down to reserve them, but only at 7:15ish, when we went for breakfast. The pool is lovely. The entertainment at the pool is not intrusive, although the music was sometimes a bit repetitive 😆 Location of the hotel is great. Dolmus stops just outside the hotel or a lovely walk on the sea front into the old town. We hired a car for a few days, so many lovely places to visit. We used Mehmet Buker at Side Hill Tours for all our trips and car hire. Watching the sun set over the sea from our balcony or one of the seaside bars, was just perfect 🤩 Sun Beach Hill, we love you! Side, we love you! Can’t wait to return 😃

The hotel is good value for money. Location is excellent being a 5 minute walk to the beach and 30 minute walk to the old town. Staff don’t speak much English but it wasn’t a problem for us. We got by. All Inclusive is good value and although the food and drinks aren’t going to win awards, it was fresh and tasty. Meats in a sauce, rice, pasta, roast potatoes on most days with an abundance of salads. Room was perfectly fine, cleaned daily. Pool area was clean and although sunbeds largely taken by breakfast time, we did manage to find two together most days. The hotel has its own area on the beach with a few dozen sunbeds which are tightly packed together but does the job. Side itself is beautiful and although the boardwalk has many restaurants touting for your business, I think this happens in most places nowadays. All in all no complaints and a pleasant stay.

Where do I start!!!! Reception staff were extremely unhelpful and rude. I had read the reviews about the economy rooms so asked to upgrade once I got there as I was not given the choice to do this with LOVE HOLIDAYS! Said the hotel was full but could come back next day and ask, we did this religiously for 4 days before I gave them my bank card and told them to change our room that day!! They fobbed us off for 4 days for the sake of 72 Euros!!! Kept us in a box room with one small window and no balcony, you have absolutely no access to a view or fresh air, which we called the 'dungeon', you wouldn't allow an animal to stay there let alone a human!!! Upon meeting other British tourists we found out that they were also given the 'dungeon' rooms and giving the standard rooms to, yes you've guessed, the Germans and Russians!! Who walked around the hotel like they owned the place, with grumpy faces and ate with plates filled up at every meal and even queued up waiting on the restaurant to open!! The reception staff do not speak English (or so they say); their manners with British people are disgusting to say the least, they wave their hands at you to stop talking and then turn away from you, resolving nothing! The 3 staff members, one of them Abdullah, I think and a woman and another man who should not be on reception as they let this hotel down badly with their attitudes towards guests and don't care either if the guest decides to leave, in fact, they encourage you to do just that!!! Once we moved we were able to unpack our cases and start to enjoy our holiday. The Lobby and pool staff were very nice as was the restaurant staff. The pool area was lovely (the old man who worked tirelessly cleaning the pool area deserves a mention) and the food and drinks no complaints, we even started a trend with vodka slushes, yummy! The Spa was well worth the price of 30 Euros p/h full body massage! Unfortunately we won't return to this hotel and LOVE HOLIDAYS should NOT send British tourists to this hotel either!!!

The positives: The hotel is clean, the cleaning staff are very good. The location is also very good, close to the beach and shops. Negatives: Extremely limited all inclusive. The food, if you’re in any way a fussy eater, don’t bother. Breakfast is always the same, sliced meat, with no idea of what it is, the lunches and dinners, some things have labels on but it’s not very helpful as to telling you what the dish is. Desserts very gelatin based, not a fan. Pool closes at 6pm every night. No shows, there’s a disco some nights but this is 11:30pm until 2am, all inclusive drinks stop at 11pm. Many guests said they feel the staff treat you differently when you’re English and not German. This is the case. As we have seen it. Room wasn’t ready when we arrived late at night , placed in another room for the night, promised a big room with three beds and the balcony we paid for but with a pool view. We weren’t given this we got a room with the balcony that we paid for, but none of the extras we were promised. Bathroom is small and I kept hitting my head on the towel rail and the door opens in so difficult to get out unless you’re small enough to get into dolls clothes. Sunbeds are mostly gone by breakfast time but this is like most hotels.

Room not ready for us on arrival at 0200. Reception staff unhelpful and rude. Very few Staff speak English. Free Bar very limited. Restaurant was buffet type but was of a decent standard. Waiting and Bar staff excellent, couldn't' do enough for my disabled wife. Cleaning staff friendly and seemed to clean to a decent standard. Room was adequate, although two single beds no double, had to push together. Air con unit was noisy and squealed if left on for long periods. Pool was clean, very little in way of hotel organised entertainment. Hotel has a disco on some nights 1130 to 0200, Despite this we enjoyed our stay, finding facilities were good and Spa excellent. If Thinking of this hotel a few points to consider- If English there is a distinct language barrier, don't expect any English food. The hotel seemed to be geared toward Eastern European and Germans. (TV was all in German in room). Disco was mostly Turkish and German techno and drinks in disco not included in all-inclusive.