Hotels near Rockshop Hard Rock Cafe Angkor, Siem Reap

I didn't use it, but there were meals, a bar, and a pool, and it seemed to be well maintained. The staff were friendly and good at English, so there was no problem with communication. I used an 8-person dormitory, but it was hot depending on the location. Other than that, I was satisfied with the two shower rooms, two toilets, curtains for each bedroom, and personal lighting.

Warning! Awful experience! We left early without a full refund due to the room being unfit for purpose! Main issue: THE RATS. On our first night in the family room we got woken at 3am to the sound of rats running around the walls and ceiling making a lot of noise, scurrying around and gnawing. It was VILE. It lasted all through the night so I couldn't go back to sleep. This wasn't helped by the fact there were holes in the walls and ceilings in the bathroom. We informed the reception that we didn't want to continue our stay and wanted to leave on our last night with more than 24 hours notice and they refused to help, we asked if a different room might help but we were not accommodated. As this discussion was happening a huge rat ran through the reception in sight of us and the reception staff and they still would not give us a full refund for our last day. (We left, lost money and had to pay for another hotel) Other problems to be aware of: - Shower fitting was from above only and very dated with the fittings and wires hanging off and large holes in the ceiling and walls -Rock hard beds to the point it hurts your bones. -NO TV (the wires had apperently been cut in the street so this isn't getting fixed any time soon) -Extremely poor WiFi, hardly worked/connected (apparently due to ”too many guests”) - Poor cleanliness stains on sheets & towels - Run down in general, rusty sunbeds, holes in walls, holes in towels etc - Useless Sun beds with no functional back rest, pillow kept moving and wasn't a good angle to lie back on - False spa advertising ... The spa closed down a while ago and doesn't offer 3/4 of the treatments it says, and if you do want a massage they call an external therapist to come your room and do it on your bed, which with the lack of cleanliness I would presume they don't change your oily sheets afterwards. - Pool was dangerous, greasy tiles underfoot so when getting in and out of the pool it was very easy to slip and the edges of benches/seats/raised areas in the pool all had very sharp edges that you could cut yourself on. It was also in the shade for part of the morning and all of the afternoon. - seemingly uninterested reception staff that couldn't help - Poor customer service, with no house keeping & only a small amount of toilet paper given for 3 nights Please trust us and do not go,

I am writing to express my utmost satisfaction and gratitude towards the impeccable services provided by your hotel, The Sarai. I have had the opportunity to stay in numerous hotels during my travels, but The Sarai has truly left a lasting impression on me. First and foremost, I would like to highlight the outstanding level of service that your staff exhibited throughout my stay. The entire team at The Sarai, especially Rose, David, and Anna, went above and beyond to ensure that I had a delightful experience. Their dedication and willingness to assist me were truly commendable. I must add that all the other staff members were equally helpful and contributed to making my stay exceptional. Apart from the exceptional service, I was particularly impressed with the hotel's amenities. The comfortable beds ensured a restful sleep, the delicious breakfast provided a great start to the day, and the fabulous pool offered a refreshing retreat. Furthermore, I was thrilled to receive a complimentary 30-minute massage, which I decided to extend due to its immense relaxation benefits. I also want to express my appreciation for the assistance I received from your staff in various other aspects. From arranging transportation to and from the airport to helping me mail out postcards, their support was invaluable. I couldn't have asked for more. In terms of location, The Sarai's proximity to the main shopping and restaurant area is incredibly convenient. The short tuk tuk ride or 10-minute walk ensured that I had easy access to all the attractions and amenities in the city. Additionally, I would like to mention the excellent tuk tuk drivers that your hotel has partnered with. These local drivers were not only knowledgeable about their beautiful city, but they also provided exceptional service and were readily available to show me around. Their passion for Siem Reap was evident, and I thoroughly enjoyed exploring the city with their guidance. My experience at The Sarai has been nothing short of extraordinary. The combination of exceptional service, top-notch amenities, and a dedicated staff has made my stay truly memorable. I am grateful for the outstanding hospitality and will not hesitate to recommend The Sarai to anyone visiting Siem Reap. Thank you once again for providing me with a remarkable experience.

Booked this hotel only for two nights 6-8 Jan. My past experience during my earlier travels in some cases was bad in the sense the hotel description and photographs were not factual. I reached the Angkor land Urban Botuque on 6 Jan afternoon to check in. First look at the Hotel building told me I have made the right choice. The most happening place in Siem Reap the Pub Street was about a km away. The hotel surrounding were very clean with a wide road in front and a big parking space in front. As soon as I entered the huge lobby with teak wood interiors I was greeted by the the hotel staff team. Check in took just a couple of minutes. Meanwhile the Manager of the hotel Mr. Eng Sona came and met me too which was a nice feeling. He said he is giving me a very good room on the fourth floor and if I did not mind he would shift me to a still better room the very next day which was then occupied. The room was very big and very comfortable. Had all the amenities. The next day the Manager showed me the other room on the third floor. I agreed to shift. This room too was large, the bathroom had a bath tub and in addition a separate glass bath enclosure too. It had a balcony too overlooking the swimming pool. The pool was excellent. Breakfast menu was also very good. The hotel arranged my tours too. Tuk Tuk and the motorcycle buggy called the Remork was always available just outside the hotel.. After this most wonderful experience in the first two days I extended my stay further for the remaining days too from 8- 11 Jan 24. The Manager Mr.Sona met me regularly to enquire if I was comfortable and whether I needed anything. His team of young boys and girls too were very responsive and greeted the guests everytime. I did not find any flaw or anything to complain about during my entire stay. I had the the most memorable experience in Angkor Land Urban Boutique thanks to Mr. Sona the Manager and his team.

While staying at Metta residence my Husband enjoyed a nine night stay. The breakfast buffet was consistent each morning and lucky served us each day with a smile and fresh hot coffee. The rooms were clean daily and very spacious. The front desk was always hopeful. It was a bit moist at times. Tuk Tuk driver called Kimsun was extremely helpful and very generous, many evenings, he drove us around without asking for anything extra, which gave us a reason to provide him with a great tip. I do recommend this hotel for couples and families. The pool is beautiful and is in the sun until about 4 PM daily.

They don't check you in before 14:00 (this is not a complaint, this is a fact that may be useful to other guests who will be planning their trip). I was waiting for a room from 10:30 to 14:00. You can leave your things in the lobby, they offer to spend time by the pool, which is nice, they treat you to a welcome drink, the staff is attentive and caring. After a 10-hour drive from Thailand, I really wanted to take a hot shower. Having checked into the room, I discovered that all the plumbing was broken. At the reception, they refused to change the room - a repairman came and fixed everything in 30 minutes. I asked him where the hot water was? We waited 20 minutes for someone to come and explain its absence. It turned out that there was no hot water in this room! They offered another room until tomorrow, and tomorrow they will check us into the main one. In a temporary room with hot water it was 5+++. The chair is very dirty, with stains, with someone's hair. The next day they offered to move to a family room on the 1st floor, hot water was temporarily lost, the furniture was clean. There were no robes in any of the rooms, slippers were found in the 1st room. For those who care - TV and phones do not work. Breakfast is a small buffet + they cook eggs at will and soup of your choice. (Khmer cuisine). For me, everything was delicious, I think this is a good introduction to the local cuisine. The staff is extremely friendly, the hall is very beautiful, the pool is pleasant, but the condition of the rooms spoils everything.

Spacious, relaxing and very clean hotel. I love the hotel interior - with minimal decor which made it look more elegant. The staff were very courteous; friendly but professional. We appreciated the early check in which gave us some needed sleep since our flight was past midnight. We tried the BBQ night by the pool accompanied by good music. The food at Lok Lak restaurant were great, if you wish to explore Cambodian dishes. Overall, it was a great stay.

I went to SR for visit and working , was stay at this hotel 3 night, room is nice with clean , price is acceptable with gift floor and good WiFi , I was very upset with services, there is not a standard service, just a bit case but they tried to lied us , the case We can’t access TV I. The room they tried to lie us since I check in till check out just tell there are problems with TV Cable company 😅 firstly they told me they bought smart tv box arrived hotel then TV remote not accessible! Finally is about Tv cable company look like they think we are local guest not much money to pay therefore no solution like change from another room to our room , just set up honeymoon flower a bit expensive 7$ charged . But night shift staff he is good and kind

Stayed for 7 days in a two bedroom bungalow with private pool. Outstanding hotel, staff and all facilities, breakfast was excellent, large pool. Quite unique a hotel in many wads. Free roaming rabbits for one. Very easy access to town via tuk tuk we used Mr for the whole week taking us into town and waiting for us, ask fir him €3 each way One tip Cambodia uses US dollars and they are Very particular take new / hardly used notes or they will be refused generally Highly recommended hotel one of the best we have ever staying in

This is a walk-on-go trip, and this Mane Harihalaya is the most wonderful part of this trip! First of all, the smile in the lobby is the friendly smile. The welcome is a cold and cool flavored drink and fresh fruit plate. You can have an extra bed according to your needs. The service is very good. The pool is clean and comfortable. In addition to swimming, Mochi, very very clean! In addition, it is worth a great deal of food in the hotel restaurant. It is simply color and smell to the point of breaking the table. Thank you to the hotel lobby and restaurant manager for a very happy trip to Angkor! Next time still choose Mane Harihalaya 👍👍