Guest User
September 8, 2024
Check-in and check-out are all handled by Indian employees. It can only be said that there is no service at all after the formalities are completed! We checked in at 15:30 in the afternoon. It is expected that there will be many vacant rooms, but we were given a room on the third floor, the lowest floor, and one of them was actually a barrier-free room! It was very inconvenient for me to take my child with me. The bathroom door closed automatically at any time, and after taking a bath, the entire floor was covered with water, making it very easy to slip! Because it is barrier-free, the room is extremely simple and there is not even an extra place to sit! After Ctrip negotiated to change rooms the next day, the hotel did not take the initiative to contact you. Later, when I met a Chinese customer service staff in the elevator, I learned that I could change rooms today! The hotel service staff are mainly Indians, as is the case in Singapore. Their service always has a very subtle feeling and is not very friendly. I feel that the Chinese courtesy is acceptable. The probability of encountering a staff member who can speak Chinese is very small. The only thing It's close to Chinatown.
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