Hotels near Singapore Customs, Singapore

Great location, walking distance from Novena MRT. Most important part for me-Bedroom was very clean! Love love love that. Bar in Level 33 have good Singapore sling and super friendly staffs, they were quick at serving and took nice pictures for my family and I. Would definitely go again :)

Stay for 2 nights. Budget wise, i can say this is one of the cheapest hotel in Singapore. Location wise, cool, there’s a bus stop in front of hotel, and opposite hotel to go back hotel. There’s cheers just beside hotel. So convenient! Very easy to find food. As for cleanliness, there’s a lot of small insects in the room (mostly toilet). Bed is like too old already, so thin till sleep also pain. And small space for luggage. Cannot open large size luggage in the room. There’s no concierge, so if you want to drop luggage while you out, you can just put your luggage aside at the corner near reception.

The check in staff is very helpful. I told her that its my wife and I anniversary and she provided us with discounted upgrade. Although many of the facilities is on renovation during my stay in Grand Hyatt, i dont really use them so i am not affected. The amenities in the rooms was somehow lacking. We could not find the in room slippers so we requested for 1.

Good hotel but room will be a bit smaller than you think. They only give body towels (no facial or hand towel) and do not have “do not disturb” sign

Stayed here many times and always came back here when I come to Singapore. Room is small, but since I’m staying alone, it’s perfectly fine and just the right size for me. Location is not the center of Singapore, but it’s right above the MRT stations. So many food stalls right beside the hotel. Only one stop to bugis, and only 5 stops to Orchard (with transfer at City Hall). I prefer this hotel than any hotels near city but far from MRT station. It’s clean. The staffs are helpful and friendly enough. Always my choice to stay when I visit Singapore.

I must say their attention to detail is top notch. We booked a Staycation here just after our wedding. Wasn't under any hotel wedding package but we were pleasantly greeted with a note & cake in our room. Amenities were all well maintained with a huge area for makeup & hair which I love. The view from the room was amazing, everything was clean & tidy. Not forgetting, the amazing breakfast spread is a MUST have!

Walking distance to MRT, close to restaurants and places where you can grab a late night snack. Hotel bed is comfy to sleep in. Hotel staff are nice. However, room is very tiny. So tiny that you cannot open 2 suitcases at the same time. No partition between toilet and shower so toilet is wet every time you shower. If you intend to stay overnight, then this hotel can do, but for longer stays i would not recommend.

As per record, we have booked a connected room with River View for 1 double bed & 2 single beds for 3 nights. Upon arrival at the checked in counter, the staff by the name of Maria straight away offered us an upgrade of the connected room for the 2nd & 3rd night at the upper floor with a better view. But 1st night we have to stay at lower flr in a big room with 1 double bed & 2 single bed. We said OK and she checked us into Room 206. When we got to the room, we rest for a bit before we really check out the room. But my son was complaining about the room. Being the room are like an extended room for the room flr are build by wood and noisy when u walk. No centralised aircond but a split unit aircon which is not cold. Mattress are hard as if it's already more than 10years old. This room gave us a feeling as if we are some illegal immigrant. We went back to Trip.com to check the review and we found few customers are having the same experience. I've screenshot 1 of them and attached as photo. We went down to complaint & demanded change room to the room we booked in advance. And it's not our problem that they over sold their rooms & neglected customers who booked & pay in advance. Till the end, we get the room we booked but Maria claimed its VIP room which this room fits the description of the room we book. On the day we chevked out, Maria was on duty. Very bad attitude. No eye contact, no greetings, no thank you. She don't deserve to be assigned at the front desk.

Waited 1 hour for check in but great service by Sam and Shahirah (hope I got her name correct) at the counter made up for the experience. They gave us a free upgrade to triple deluxe room with connecting twin room. As it was National Day, each room booked was given a goodie bag with nostalgic treats and games. The rooms are newly-renovated and spacious. The rooms overlooks the swimming pool but we had to make our way through ground level to the next tower to swim. The pool is quite small but good enough for the kids to have fun. The hotel location is great with shopping malls, fire station museum, and children museum just stone throw away. Merlion Park, Esplanade, Suntec, Marina Square, and City Hall MRT are within walking distance. The room rates are much reasonable compared with the other hotels around it based on the room size and location. Would be even better if there is bath tub in the room. Overall, my kids and parents in law enjoyed this staycation very much.

Located within 7 mins walk from Clarke Quay MRT and Central mall. Walking distance of around 15 mins to City Hall and Chinatown. Room is big compared to other similar standard hotels in Singapore. Decor is cute and fresh but don't expect much in terms of view. Room has hairdryer, iron and ironing board and kettle so amenities are well stocked. Surprisingly they offered breakfast but expect to squeeze in with other guests as the pantry can only accommodate around 18 people. Breakfast is basic with only 5 items on the menu. There is no egg stand but selection is safe and sufficient. Coffee machine whips up nice latte and milo.