Hotels near Therapeutic garden@Bukit Batok West Ave 2, Singapore

The front desk clerk is really nice and easy to talk to. I stayed there from June 16 to June 19. My room is originally just a regular room but they upgraded it to a deluxe room with a window view, large bed and restroom, since the room im orginally booked was going to have a renovation. Thank you for the smooth transfer. Im recommending this to hotel!:)

Ya that is true according to my wording if you dont have any other option then you can stay here othere please avoid. i stayed here for 1 night, but almost not comfertable, before i checked in a room when i layed down on my bed, it is keep on moving i asked to change my room and they did it but the room is not same like before but bed still moving some time. the cleanness of also not up to the mark. and they charged for wifi to heard, i was socked and the funny things is that you can use only one device with one password so you you would like to use aother device you have to buy another password. thats all ok but still after paying the wifi is not woking good. staff also lalking bit rude. At last for me sorry to say but not value for money. will never back with this property.

The hotel is packed with tourists and quite busy but the staff, especially Melvin, has been most patient and helpful to arrange for the room that I requested for. Thanks Melvin! Really appreciative of the arrangement and every staff on hand is friendly and ready to help to the extra mile! The only minor things were the bath tub takes too long to drain, was just using the shower and the TV's service was not working all the time. Do note it can be tricky to understand the room views - City, Habour, Marina Bay views, so do ask again when you check in.

Cleanliness in toilet is acceptable. No hair strand found, no insects detected as what the other reviews shown. Was almost perfect until there was obvious dust on the hanger. Crept me out bcuz it's really a whole chunk of it on the hanger. No plug in charger to charge my device close my bed which is a hassle. At the corner of room it was quite a quiet place of cos still able to hear walking steps, ppl talking but it was still bearable. Aircon is working well. Overall it was still a ok night out since I'm out for business trip. Just downstairs have alot of food stores even have convenient store a plus point.

We arrived at Pine Hostel 16.08.19 at 21:00. We had a 4-person room reservation. We were looking for the 4-person room, because we didn't want beds in the common rooms. The booking was confirmed by credit card, but the payment was not write-off. A day before the alleged check-in came a text from the booking site that it was necessary to update the card data. What was very strange because the card was not changed and used actively. But to avoid tempting the fate, everything was updated. On arrival, we were informed that we could not pay our number with a credit card. Although the booking was indicated that the card payment was possible. More interesting: it turned out that we could not be set in the room we booked. They have some problems. They were ”very” apologized and offered to settle us in 2 different rooms for 2 people. According to the owner, these rooms ”will be even better, and since it is his fault, he won't take money from us.” It's good that we guessed to go see these ”best rooms.” One room was a size of 2 square meters, in which you can only stand (because there was no more room) with a two-storey bed. Attention: There was no door in this ”wonderful” room! Carl, room without door! Apparently, the hostess understood that we would not agree and offered another option - 4 beds in the 8th local room without windows 🤦. He offered it all to give us 4m. To get into this room, it was necessary to pass through the women's room (for 12 seats) and, of course, in the proposed room too there was no door! 🤷🙎 Yes how??? How there people live?? ! We were in shock! The hostess canceled our booking at this time, pointing out as a reason - the invalid credit card!!! That is, this ”great” man made us guilty! The operator from Bucking could not help, because as the booking was canceled because of the invalid credit card, we are ”own.” On our observation that the card is all right, and it is in the hostel not taking the card because of their technical problems, he did not answer anything. Or did not answer that we could not be set in the room that we booked. And the replaced rooms are terrible! After talking to the Bucking operator, the hostess came up to us and offered to replace our booked room with another. But in another hostel. By entering the site of this hostel, we were terrified even more. Apart from the clops, garbage and other ”charities” from the reviews we learned, that people throw with bookings. Just like in our situation. Promised and dispatched one for sale, but actually provides absolutely another. As a result, we started looking for a room in other hotels that are not cheap in Singapore. People never book in this hostel of the room!!! If you are settled in the room, then without the door, or at all throw, like us! There is a complete deception!

The bed is comfy, the storage is spacious, bedrooms are big , toilet is clean and provide necessities. Overall great.

Good hotel but room will be a bit smaller than you think. They only give body towels (no facial or hand towel) and do not have “do not disturb” sign

the hotel is conveniently located near the Lavender metro station and this is its only plus the rooms are already outdated for that price category, the pool is tiny, the breakfast is disgusting, it’s far from the attractions

As per record, we have booked a connected room with River View for 1 double bed & 2 single beds for 3 nights. Upon arrival at the checked in counter, the staff by the name of Maria straight away offered us an upgrade of the connected room for the 2nd & 3rd night at the upper floor with a better view. But 1st night we have to stay at lower flr in a big room with 1 double bed & 2 single bed. We said OK and she checked us into Room 206. When we got to the room, we rest for a bit before we really check out the room. But my son was complaining about the room. Being the room are like an extended room for the room flr are build by wood and noisy when u walk. No centralised aircond but a split unit aircon which is not cold. Mattress are hard as if it's already more than 10years old. This room gave us a feeling as if we are some illegal immigrant. We went back to Trip.com to check the review and we found few customers are having the same experience. I've screenshot 1 of them and attached as photo. We went down to complaint & demanded change room to the room we booked in advance. And it's not our problem that they over sold their rooms & neglected customers who booked & pay in advance. Till the end, we get the room we booked but Maria claimed its VIP room which this room fits the description of the room we book. On the day we chevked out, Maria was on duty. Very bad attitude. No eye contact, no greetings, no thank you. She don't deserve to be assigned at the front desk.