Sofia Spa Hotels

As soon as we walked through the door, we were greeted by a uniformed man, who welcomed us to the hotel and took us to the reception desk, having looked after our bags, which were later taken to our room. The lady at reception treated us with great courtesy and efficiency, and therefore, from the outset, we realised we were in a well-run five star hotel with professional and helpful staff. Our bedroom was stylishly decorated in cool shades of grey, with two wide beds, a panoramic window with a view of Vitosha mountain, and the marble bathroom was of a good size, with modern fittings and a lovely walk-in shower. We had booked the Club Room and were not disappointed with the newly opened Club Lounge. They offer refreshments during the afternoon and then ‘happy hour’ from 6-8 pm. We found the service really excellent, with staff keen to help, and spent delightful early evenings having drinks and eating an enticing array of canapés. Breakfasts were also excellent in the Europa restaurant with a wide selection of cooked and cold options from the buffet, and dishes cooked to order such as omelettes and eggs benedict. One last point to mention - we found the Chief Concierge - Todor Goranchovski - most helpful in booking us restaurants and directing us to some notable attractions in Sofia: he was great. The Intercontinental is really a top class hotel and we would not hesitate to stay there again - thank you to everyone who made our stay memorable.

Hotel has a very good central location. It is just a stone's throw from the nearest metro station. The metro takes you to and from the airport in just 20 minutes for just around 80 cents... Hotspots can be reached on foot or by public transport.

It’s an awesome hotel with a minimalistic good design, great restaurant, pool and team of professionals. I advice to book higher floors to enjoy the Mountain View. Breakfasts were great, not huge choice but good quality. Specific thanks to Slavka for giving such a good service.

The hotel is clean and comfortable, the security work is better, the front desk staff is very patient, the room is clean and tidy, and the environment is very nice. I look forward to seeing it again next time!

The room is big, but the decoration is a bit old. The scenery outside the window is very good. When you open the window, you can see the majestic snow-capped mountains opposite. The surrounding environment is also very quiet. Overall, it is good.

The staff was very professional, friendly and helpful. The breakfast was extensive and tasty. The location was great, completely walkable to all of the sights. However, the hotel needs a renovation. The room was comfortable and roomy, and the bathroom and bedding were clean. The carpet was stained and needs replacing, and the baseboards are damaged.

The best hotel ever .Everything is clear .the morning food os the best with everything.

There are subway stations, bus stops, tram stops nearby, convenient transportation, the staff at the main station is enthusiastic, paid 20Lv tips before leaving!

Our recent stay at Crowne Plaza Sofia was brilliant, thrilled to have stayed at this very impressive state-of-the-art, upscale hotel. Arriving into a stunning, airy, and free-flowing reception. The staff were so welcoming, friendly and spoke excellent English. Checked in by the shift leader he was extremely efficient, informative and professional. Allocated a King premium Lake view room, which was stylish, spacious, clean, well designed, and great to have an openable window. Received a box of Lindt chocolates and some Bulgarian natural honey as a welcome gift this was a charming gesture. Enjoyed a blissful nights sleep such a comfy bed with premium linen. A long work desk with chair, perfect lighting, mirrors and power outlets, also a very comfortable and relaxing chaise lounge. Opulent bathroom with separate bathtub and walk-in rainfall shower, cool and modern tilling, fabulous huge bathroom heated mirror with LED light, super soft towels and premium Apotheke Canvas toiletries. Plentiful room amenities, espresso machine and kettle, good minibar, complimentary mineral and sparkling water, plush bathrobes and slippers and an iron with ironing board. Exceptional spa facilities, lovely large indoor swimming pool, sauna, steam room, quality hot tub, but shame it was broken during our stay. Plenty of pool side loungers making a perfect spot to unwind in. The changing rooms were immaculately clean, well organised and contained more Apotheke toiletries. A disappointment was the club lounge, in terms of location it is isolated, and uninviting. Did not like visiting the club room, especially as I had to gate crash a wedding to gain access!! A windowless room although aesthetically pleasing certainly not a relaxing idyllic retreat, a bit claustrophobic. Our experience of the club lounge was unsatisfactory, as a discerning traveller I feel the location is wrong and felt a total a detachment from the hotels excellent atmosphere. Hoping this can be improved for a more enjoyable experience, I noticed the hotel has many flexible work spaces which would superbly host a club lounge, currently positioned along a corridor passing by meeting / conference / and ball rooms. I thought the offerings in the lounge were inadequate compared with other Crowne Plazas, throughout the day soft drinks, tea and coffee, and well presented fruit was available, but a some crisps and homemade biscuits would have of been nice. Poor drinks and canapés in the evening but nice light breakfast in the morning, pretty average facility not worth the extra. Excellent breakfast served in A PRIORI restaurant it offered a wide selection of food, really nice, fresh and tasty. Sleek stylish water dispenser with sparkling and still options, tasty coffee, divine croissants and the omelettes are amazing. Staff are fabulous could not be more helpful and friendly. You definitely must try their breakfast. This hotel has the Wow factor, the interior design is visually appealing and guest spaces

When we arrived to park at the hotel we were expected to know where to park and where to go so this made the first 15 minutes unbearable. We were told on many occasions not here. Please provide positive directions in future. The hotel itself after the poor beginning was excellent. The room was clean and serviceable with a good fridge. Although my wife found the bed and pillows uncomfortable I did not. Breakfast had a good selection and the dining area was roomy. PLEASE PLEASE PLEASE someone teach the chef to fry an egg. No matter your preference whether it be over easy, flipped or hard yolk all eggs had a fantastic burnt plastic skirt. TIP use the right kind of oil, don't turn the heat up so high, have the oil warm before the egg goes in, and don't use freezing cold eggs. The hotel organised Taxi's for us and these were excellent.