With a stay at Leonardo Hotel Southampton - Formerly Jurys Inn, you'll be centrally located in Southampton, within a 15-minute drive of Southampton Cruise Terminal and New Forest National Park. This 4-star hotel is 9.5 mi (15.3 km) from Paultons Family Theme Park - Home of Peppa Pig World and 0.5 mi (0.8 km) from Mayflower Theatre.
Make use of convenient amenities, which include complimentary wireless Internet access and a reception hall.
Stop by the hotel's restaurant for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Make yourself at home in one of the 270 air-conditioned rooms featuring Smart televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, and you can also request irons/ironing boards.
GGuest User2024.06.28
Lovely friendly staff on reception and at the bar. Lots of fresh tasty breakfast options. The only negative at breakfast was that the hot water machine must have been in need of a good descale as tea was quite scaly.
The room was very clean, quiet and adequately equipped. Good aircon, showers and towels. Bed was a little hard though.
Lifts can be busy so tricky and c yourself on a high floor (there are 12)
The other guests seemed to be mainly pre or post cruise passengers from all over the world - some looked very jet lagged.
With a stay at Leonardo Royal Southampton Grand Harbour, you'll be centrally located in Southampton, a 5-minute drive from Southampton Cruise Terminal and 10 minutes from New Forest National Park. This 4-star hotel is 9.4 mi (15.1 km) from Paultons Family Theme Park - Home of Peppa Pig World and 0.6 mi (0.9 km) from WestQuay Shopping Centre.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7 AM to 11 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Southampton? This hotel has facilities measuring 11484 square feet (1067 square meters), including conference space. Limited parking is available onsite.
Make yourself at home in one of the 173 guestrooms featuring espresso makers and plasma televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2022.09.25
I returned to the Leonardo Royal Southampton a year after my last stay to visit the nearby boat show. Check in time is quite late at 16:00 but I checked in online and received an email at 15:15 to say my room was ready. Lovely executive room with a balcony overlooking Southampton. Nice touches like a handwritten welcome note with chocolates on the bed and a Nespresso machine in addition to the kettle and tea/coffee facilities. Very comfortable bed and a very quiet room despite the hotel being full. Prompt, attentive service from the bar and they went above and beyond by fetching Worcestershire sauce to add to my guests tomato juice! I was delighted to see that the bar area has been decorated and the hotel generally was looking more loved with signs of investment. The pool and spa area has also been decorated and was generally looking smarter. It is great that the pool is open from 06:30 to allow a swim before breakfast. The breakfast buffet in Leo's was excellent with a good range of food available. Plenty of freshly cooked hot items available for the full English with smiling, friendly staff toping items up as required. Congratulations to the management for all your efforts in these difficult times for the hospitality industry, these are certainly paying off. I hope that those who have had a less positive experience than me will give you another try. I will certainly be back.
With a stay at room2 Southampton Hometel in Southampton (Southampton City Centre), you'll be within a 5-minute drive of Southampton Cruise Terminal and WestQuay Shopping Centre. This upscale aparthotel is 6.5 mi (10.4 km) from New Forest National Park and 9.7 mi (15.7 km) from Paultons Family Theme Park - Home of Peppa Pig World.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Satisfy your appetite at the aparthotel's coffee shop/cafe, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 71 guestrooms, featuring kitchens with refrigerators and stovetops. 49-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2023.02.27
Wow this place is exceptional! Extra touches, they really have thought of everything, gave us an upgrade too. Can’t thank staff enough who clearly live where they work and are extremely proud… such a pleasure to stay here. Didn’t want to leave! Late check out was a pleasant surprise. You’re doing amazing! Standing out from the crowd!
Located in Fareham, Lodge at Solent is a 1-minute drive from Solent Business Park and 15 minutes from Portsmouth Guildhall. This upscale hotel is 9.8 mi (15.7 km) from Southampton Cruise Terminal and 12.4 mi (20 km) from Marwell Zoo.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
At Lodge at Solent, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily for a fee.
Featured amenities include express check-out and an elevator. Free self parking is available onsite.
Make yourself at home in one of the 54 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.
Located in Lyndhurst, The Crown Manor House Hotel is in the historical district, within a 15-minute drive of Paultons Family Theme Park - Home of Peppa Pig World and Broadlands Estate. This historic hotel is 9.9 mi (15.9 km) from Southampton Cruise Terminal and 10.3 mi (16.6 km) from Beaulieu National Motor Museum.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include concierge services, wedding services, and a fireplace in the lobby.
Enjoy British cuisine at Crown Brasserie, a brasserie which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 9:30 AM.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and 5 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 50 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers, housekeeping is provided daily, and cribs/infant beds (surcharge) can be requested.
GGuest User2024.03.18
Convenient location ! There are so many shops and restaurants within walking distance.
Part of Utilita Bowl Cricket Stadium, the stunning Hilton Southampton -Utilita Bowl hotel offers wonderful countryside views, inviting rooms and exceptional business and leisure facilities. Our hotel includes an 18-hole Boundary Lakes golf course, extensive spa, and the largest ballroom in the south region. Enjoy convenient connectivity via the nearby train station and bus service.
Southampton Airport is just four miles away, and Southampton International Cruise Terminal is seven miles from our hotel. Hilton Southampton - Utilita Bowl, in proximity to several business parks, is ideally located for corporate guests. We also offer easy access to the Southampton, Portsmouth and Winchester city centers, shopping, and attractions such as Portsmouth Historic Dockyard.
Unwind in one of our spacious rooms, offering stunning views of the cricket grounds or golf course, free WiFi and a 40-inch TV. Spoil yourself in an executive room or suite and enjoy access to the Executive Lounge. With flexible meeting spaces, a 24-hour business center and a professional events staff, this Southampton hotel is perfect for both celebrations and business meetings.
At BEEFY'S by Lord Botham, we use only top-quality seasonal ingredients to create sumptuous dishes inspired by the British Isles.
The restaurant’s décor, furniture, and layout, combined with stunning views over Utilita Bowl cricket and events stadium, as well as a carefully curated wine list and à la carte menus, deem BEEFY’S by Lord Botham the perfect place to gather for business or pleasure.
From the finest craft ales to perfectly blended cocktails, you’ll be sure to find the perfect drink at BEEFY’S Bar, with a large selection of wines from around the world to discover, all of which perfectly complement the dishes on our menus.
AAnonymous User2022.06.24
In summer, there is a problem with air conditioning and refrigeration. It is very hot at night. Other facilities are very good. The room is very big and the bed is very big. The service is very good
Located in Southampton, Meon Valley Hotel, Golf & Country Club is within a 15-minute drive of South Downs National Park and Portsmouth International Port. This spa hotel is 11.3 mi (18.1 km) from Southampton Cruise Terminal and 22.8 mi (36.7 km) from New Forest National Park.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a spa tub. Additional features at this hotel include complimentary wireless internet access, a hair salon, and wedding services.
Enjoy a satisfying meal at Cast Iron Bar & Grill serving guests of Meon Valley Hotel, Golf & Country Club. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Stay in one of 113 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as electric kettles and free tea bags/instant coffee.
GGuest User2022.10.16
I had stayed in this hotel many moons ago when it was part of the to Marriott group, I understand it is now Ellite /Britannia hotels and there is nothing ellite about it. Check in time is 4 pm, and checkout 10 am, that gives six hours to clean and turn around the vacated rooms, So you would expect them to be absolutely spotless, room was clean enough, it smelled of smoking but went, when the windows opened, few hairs in the bath tub, the wooden cabinets smelled musty and dust on lamps, but the bed was clean and so was the bedding. On check-in I didn’t realise it was 4pm, I assumed it would be 2 pm or 3 pm at the latest. I asked if any of the rooms were serviced so I could check in early, I was told there were lots of rooms ready but you have to pay £20 extra to check-in early regardless of the fact they ready, I was due to be at a wedding at 5 pm, I had to accept the £20 payment, I was not impressed as this took my one night stay in this hotel to £189 for the night. In comparison I could get a one night stay in the Park Plaza, Waterloo for the same price in London! This hotel is not worth that much a night. The hotel was like a maze and had to go upstairs along creaky corridors carrying a suitcase case up more stairs with no accessibility by lift to my room (room 657) Room had the very basics cheap nasty shampoo, A few sachets of tea and coffee, towels but no bottled water. At night I could hear a few guests from other rooms, it didn’t disturb me. The pool is absolute mess, it had a pipe going from the hot water tap into the pool, which I burnt my bottom on and my husband burned his thumb, I can only assume the heater doesn’t work so it’s the only way they’ve got to heat the pool, The water didn’t look very good I wonder if the filter was working? In photographs on booking.com their shows a Jacuzzi, there isn’t one! there hasn’t been a working for more than 10 months, and the broken one has now been removed altogether, I think it’s very misleading. I don’t like to book a hotel without a pool and a Jacuzzi, I like to relax why I’m away from home. The pool look too scary to go into, and there was no Jacuzzi! Breakfast wasn’t too bad, Choice of cereals, fruit juices and cooked breakfast, no croissants or pastries. Coffee was horrible. Breakfast is advertised until 10am but they closed and locked the doors at 9:58, I only made it with 10 minutes to spare, it wasn’t explained me that breakfast actually ended at 10. I would assume people could still go for breakfast at 10 and still have time to sit down and eat, this is not the case! Would I stay here again absolutely not! it is probably a £50 a night budget hotel in the middle of nowhere unless you are playing golf I really wouldn’t bother. Disappointed that booking.com gives this hotel four stars.
With a stay at The Prince Consort in Southampton, you'll be within a 15-minute drive of Southampton Cruise Terminal and WestQuay Shopping Centre. This bed & breakfast is 14.4 mi (23.2 km) from New Forest National Park and 17.5 mi (28.2 km) from Paultons Family Theme Park - Home of Peppa Pig World.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
Quench your thirst with your favorite drink at the bar/lounge. Breakfast is available for a fee.
Featured amenities include complimentary wired internet access, multilingual staff, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 7 guestrooms.
The ideal for corporate guests looking for the smartest Eastleigh hotel close to Southampton boasting a contemporary look, a swimming pool, gym, open lobby, state-of-the-art meeting spaces, outdoor courtyard dining and more. Following a £3.5M refurbishment in 2023, Holiday Inn Southampton-Eastleigh M3, Jct.13 is the best place to stay while on your travels, with the M3 and M27 motorways close by, and Southampton Airport only a 5-minute drive away. Our handy Park, Stay and Go packages mean you can leave your car for up to 15 days. Eastleigh Station a mile and a half away, and cruise passengers are within easy reach of the Southampton cruise terminals. Head to our Spirit Health Club to hit the gym or unwind in the heated pool and sauna. Our hotel restaurant serves tasty meals for breakfast, lunch and dinner, as well as drinks in the sleek lounge bar. Did you know kids stay and eat free? Our fully refurbished bedrooms offer a stylish and peaceful retreat at the end of the day, with 24/7 room service. If you are planning a big event, our updated Academy has 10 flexible function rooms many boasting brand new 85" flat screen TVs. The Oak Suite can accommodate up to 150 guests. With so much on our doorstep, you can visit Southampton or get back to nature at New Forest National Park or South Downs National Park, and kids love trips to nearby Peppa Pig World and Marwell Zoo.
GGuest User2021.11.04
Had to wait a long time to check in and the receptionist was quite dismissive. Rooms ok but nothing exciting, the bath had black marks round the sides.
Located in Eastleigh, Village Hotel Southampton Eastleigh is in the business district, within a 10-minute drive of University of Southampton and WestQuay Shopping Centre. This upscale hotel is 4.9 mi (8 km) from St. Mary's Stadium and 5.8 mi (9.4 km) from Southampton Cruise Terminal.
Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless internet access and a television in a common area.
Satisfy your appetite with international cuisine at Village Pub and Grill, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. English breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. This hotel has 6 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 153 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include desks and electric kettles, and housekeeping is provided on request.
SStephen2024.01.22
Excellent facility and location but it would have been very nice to have telephone in the rooms to be able to make requests. The bathroom/shower room (for the club room as in my case) needs to have shower curtains or door to prevent the water coming out when taking your shower. Apart from that, excellent facilities and AMAZING Breakfast and dinner.
Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.6/5
Outstanding
GGuest UserThis hotel is a haven of luxury and comfort. The value for money was unbelievable. I had booked a single room but was kindly upgraded to a double. The room was stylish and comfortable. I was particularly impressed with the attention to detail. A nespresso machine, tea pigs tea and a bespoke coffee and chocolate pairing selection. There was complimentary water (still and sparkling) and beer! There was even fresh milk. I have stayed in many 5 star hotels and had to argue with staff to get fresh milk to my room. The bed was very comfortable. The bathroom had lovely shampoo and shower gel. Breakfast was delicious and there was an excellent selection. Coffee was great. The staff we welcoming and nothing was a problem. If you need somewhere to stay in Southampton this is the place! I wouldn't stay anywhere else.
GGuest UserWe arrived a couple days before our cruise and we're glad that we chose this hotel. The location was perfect for us. We took a bus from London and the hotel was about a ten minute walk from the bus terminal. We also did some exploring by train and the train station was also a short walk away. The ”old town” area is nearby as is a huge shopping center. The cruise ship was less than five minutes away by Uber. We checked in at the bar and were quickly on our way to our room. This was our first stay in a Moxy. The room seemed unusual to us, but perhaps that's the Moxy way. There were no drawers, no closet, hooks on the wall for hanging clothes (hangers provided), one shelf on each side of our queen bed and one sheft on the opposite wall. There is a night light under the bed that is activated by a motion sensor. I never saw that before but it worked well. The room had very strong WIFI and there were lots of charging ports for electronics. The bed was quite comfortable. The shower was quite small but had a powerful stream and consistent temperature. There is no tub. The small lobby has books, puzzles, and more. There was even a guitar there (perhaps inviting someone to play?). Breakfast at the bar was included and I thought it was pretty good. I'm happy that we chose this hotel. We'll certainly return for our next Southampton cruise.
GGuest UserWe booked this hotel at very short notice and had to pay quite a top rate for an Executive Double as there were only four rooms left. We were attending the Womens Euro 22 match at St.Mary’s Stadium in Southampton and there were no hotels close to the stadium. Particularly with parking. Knowing that there was extreme difficulties in parking at at the Stadium we asked the hotel to book us a taxi to and from the stadium at the times we requested. They did so and kindly emailed confirmation . The Hotel is situated adjacent to one of the Cruise terminal and is perfect for a pre cruise or post cruise stay and a handy cruise parking is available.it is also close by the city centre within walking distance. Our room was excellent, overlooking the terminal. It had air conditioning, safe, a king double bed, some complimentary goodies like a small bottle of Prosecco, water and Kit-Kats. The bathroom too was roomy with hand basin, toilet and walk in shower. Again all clean and tidy. There was a very small problem with noise from the terminal with the early arrival of a cruise ship but nothing untoward. We ate breakfast in the hotel which was included in the rate. There were excellent choices of fruit, yoghurts, cheeses, cereals and jams etc. along with good choices in the good old full English breakfast. All the items were well cooked and hot. Save the fried eggs which are always well done in most hotels unless individually cooked. It was do your own toast , coffee or tea. Again choices of all of these were available. Despite other reviews we thoroughly enjoyed the breakfast and have absolutely no complaints at all. It certainly compared favourably with the buffet style breakfasts on a cruise ship, of which we have done many. We found all of the staff friendly , helpful and courteous. Check in and out was very easy and there is a car park charge but that happens in other hotels too. Overal, although a little expensive our stay was enjoyable and pleasant.
GGuest UserThis was my first time venturing out into the world after the pandemic and a coeliac diagnosis two years ago. The hotel was quite busy on the Friday when I checked in and only one lift was working, but that really was a small niggle. The lift was repaired by the time I returned to the hotel in the early evening. The restaurant was great when it came to catering to my gluten allergy. There were a few options, and the guy at the front of house went the extra mile to check if the fish was fried in the same oil as non-GF food. Unfortunately, that was the case, and I'd suggest that either provision is made for a separate fryer, or the GF designation is taken off that item on the menu. But there were other things I could have, so it wasn't really a problem. Breakfast was excellent. The lovely young lady at the front of house took my order and explained that the chef would prepare it in a GF-section of the kitchen, so I'd have a 15 minute wait. It really wasn't a problem and it was well worth the wait. Beautifully prepared, generous portion. Friendly service. The room was fine. I loved pulling back the curtains in the morning and seeing the massive cruise ships in port. Only quibble was the pillows, but I'm picky. Otherwise the room was nice and clean, and I appreciated the a/c. I would definitely stay here again.
GGuest UserThis gem of a hotel was booked via ‘Great little Breaks’ with a one night stay, 3 course dinner and breakfast for an unbelievable price. This pleasant hotel offers leisure facilities, exceptionally clean rooms (though not in the main house on all the promotional brochure) . We booked as a last minute de stress trip and felt very relaxed afterwards. The staff are wonderful, nothing is too much trouble especially Chetna on reception. Dinner in main restaurant was exceptional each course delicious. The surrounding grounds are beautifully kept and I d guess they d get booked very often for functions and corporate events.
GGuest UserWe've just stayed for 1 night pre cruise. The room is slightly dated but clean and comfortable. Plenty of room. Downstairs was nice. Clean and lots of space to sit and chill. Breakfast was nice. Staff were brilliant. Friendly and very helpful. Nothing was too much. A few small issues with the room (nobody's fault just one of those things) the staff went beyond to help and accommodate us. Can't fault them at all. Thank you.
GGuest UserBeautiful grounds! The entrance to the hotel is amazing. It’s in a fantastic setting, lovely to walk around the grounds aha explore. The room is slightly dated in comparison to other hotels, however the bed is comfy and you have a tv and hot drink facilities. Pool, jacuzzi and steam room were a nice touch.
GGuest UserUpon arriving I was incredibly disappointed. The description on Trip Advisor and elsewhere states: “Set in acres of beautiful countryside, our hotel offers the best of breathtaking scenery” Surrounding the hotel are multiple housing estates and new roads being constructed. I appreciate they don’t control what goes on around them, but please don’t market yourselves as something you are not. My view from the single window was also of a relatively new housing estate, bright street light and at the time a member of staff standing there smoking whilst staring at our bed. Not a great start. Upon arriving, we were allowed to check-in early, which was appreciated. However, as a family (visiting Peppa Pig World) we purchased a package deal - and we had the distinct feeling that we were allocated a special ‘out of the way' room in the ‘out of the way’ wing where they stick the package holiday customers. The room was downstairs and along a long corridor. It was dark and somewhat depressing. The room itself was much the same. The chairs were too dirty to sit on, one of the pillows had some horrible red staining on, the air-con was weak and one of the bedside units (next to my 5-year-olds bed) had a couple of pin nails sticking out ready to split a head open in an instant (I bent them over to avoid this for future guests). The TV didn't work and and there were minor issues, such as holes in the curtains and bed sheets It just felt tired. My worst experience came when wanting to watch my little girl swim with her mum in the pool, but I didn’t want to swim myself. I asked a member of staff if that was possible. He blanked me. I asked again, and there was complete silence - making me feel very uncomfortable. Almost in a ‘why would you want to watch’ kind of way. Still no answer from the staff member. If it hadn’t been my daughter's birthday he’d have been pulled to one side and given a lesson in customer service whether he liked it or not. Clearly rude, and not overly bright. Slight positive, they were accommodating when allowing us some plates for my daughter's cake in our room and a little bit of ice for our drinks. And, the bathroom was quite clean and other than leaky taps it all seemed to work well. We would have ordered food, but some was £30+ a dish, plus a £5 tray charge. I’m happy to pay for good food, but not for a hotel that talks a good game when it comes to their food, but can’t even deliver on a decent cooked breakfast (the sausages were dreadful) - and I very much doubt any was organic, which apparently is if possible…. A few staff members were very friendly, and a few were not. Was it a truly horrible stay? No, but it was certainly forgettable. It would be fine for a business stay, but it’s NOT family-friendly, and feels very dated. It was trying to punch well above its weight. As a dad, my mains concerns for a 'family room' were: 1) Pin nails by the bedready to cause injury. 2) Child's bed pushed up tight against the radiato
XXuhaocaiThis hotel is located next to the highway. It is simple like a motel and is surrounded by McDonald's, coffee shops and small supermarkets. It has complete living facilities. Although it is not luxurious, it is clean and comfortable enough to meet the needs of a good night's sleep. For travelers who are in a hurry, it is a convenient and affordable accommodation option.
GGuest UserBooked a room and called to request an extra bed. All agreed. At arrival, staff insist no extra bed and couldn't care less as I was told ”well there's nothing we can do”. Appalling service for such a big hotel.
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