Antu Spa Hotels

"I had always wanted to stay at Jiuzhai Yongguichuan, and since Changbaishan had just opened, I specifically chose to come to the North Slope this time, forgoing the West Slope resort. If this review had been written yesterday, it might not even have received a three-star rating, but since the hotel made an effort to adjust yesterday, I'm giving it four stars overall. From an environmental perspective, there's nothing to fault; the decor and design are excellent, and I really liked the room. However, my check-in experience on the first day was: The service attitude was very good, but they were incompetent at actually getting things done. The problems included: absolutely no turndown service (I had asked the front desk about this during check-in, and they said someone would come find us upon arrival, which never happened); The so-called welcome ceremony was just two glasses of water and three pieces of *dagaos* (rice cakes), with no ladies in traditional attire as advertised; My stored luggage couldn't be found by the front desk; There were no coffee beans for breakfast 😂; The curtain in the room was broken, and I was woken up by the light at 5 AM...; There were only mineral water bottles, no soft drinks as listed; And all services were incredibly slow, giving me the impression that the service was more like a private guesthouse than a hotel – very chaotic. Because the check-in experience was so unsatisfactory, I provided feedback yesterday. After yesterday's feedback, today's breakfast had coffee, and the room was also changed. This was quite good :) For a hotel at this price point, my experience at Yongguichuan this time was still a bit disappointing, mainly regarding breakfast and service."