Yilan Spa Hotels

Our stay was absolutely wonderful—truly beyond expectations! Every little detail kept surprising us in the best way. The level of care and thoughtfulness throughout the hotel really stood out. The room amenities were exceptional, from the Dyson hair dryer to the luxurious L’Occitane products throughout. They even provided a cute little bag for us to take everything home, which was such a thoughtful touch! What made the experience even more special was the incredible team. Every staff member, from reception to the cleaning team and activity hosts, was top-notch—friendly, attentive, and genuinely passionate about what they do. They made us feel so welcome and well taken care of. There were also countless activities for children, which made it perfect for families, while still offering great options for parents to relax and enjoy themselves too. We couldn’t have asked for a better stay and would happily return again!

The location was very peaceful and not too far from the Main Street of Jiaoxi. The staff were very friendly and helpful, and there was a very nice live music performance in the evening. The pool area was nice, and the hot spring private areas were sufficient. The breakfast and dinner buffet I would say is one of the best in Jiaoxi in terms of the Spa hotels and the rooms were well sound insulated. We would definitely come again and my infant certainly enjoyed it. One of the more expensive hot spring hotels in Jiaoxi but if you want a quiet and peaceful few days with activities, good food and with easy access to the mountains for a nice walk I would recommend this place. Minor criticism for the rooms I would say is the cleanliness. There were slight dust in places and because there is carpet, and if you’re prone to dust allergy be prepared. Saying that if they have a room without carpet that would be perfect, but nonetheless, we would definitely come again.

While staying here, you can use the various outdoor hot spring facilities. It's a shame the weather suddenly turned too cold, so we didn't get to use the children's facilities in the swimming pool. Even though it's a heated kids' pool, it's outdoors, so it was still quite chilly. However, there are plenty of other hot spring pools, as well as steam rooms and saunas, so you can soak from morning till night 😬. The best part was that breakfast is served until 1 PM. You can enjoy it after a morning soak in the hot springs, or sleep in a bit longer and then head down. The latest you can enjoy it is 1 PM, and then you can head off to explore other places after eating! 😍 The kids had a blast!

Third visit to the Landis Resort & Spa for a family trip! Every time, my family eagerly requests to celebrate birthdays at this wonderful place. My parents can relax in the hot springs, and the kids can happily splash around in the pool. Special thanks to the attentive hotel service and the professional lifeguards for their care. Everyone had a fantastic time! There's also a stunning beach nearby for a lovely stroll. And I highly recommend Fumei Seafood Restaurant. It was another relaxing and perfect trip! ❤️❤️

The room and bathtub were both very spacious, and the environment was clean and tidy. There's parking available for both cars and scooters. Staying on the 8th floor, the view from the floor-to-ceiling windows would probably be beautiful on a clear day, allowing you to enjoy the scenery right from bed. It's just a shame it was rainy when I visited. Overall, it was a great experience! I didn't hear any noise from other rooms or the sound of water running, so the soundproofing is excellent!

Very pleasant experience stay. The customer service was excellent, from the time we walk in with the staff open the door for us to the time we check out. The front desk staff Louis was very helpful and polite. Amenities in the room, hot spring to the spa are provided everything we needed including the dryer for the swimsuit. Private hot springs tub was Great for us who walk all day long and want to have late night hot springs experience. The hotel welcome with afternoons delivered to room. Breakfast with large variety or Japanese and ********* cuisine. Great location, near the train station and next to free public hot spring reserve

I really enjoyed my stay. The hotel is well located, very close to the train, bus station, shops and restaurants, and the Jiaoxi Hot Spring Park (about 12 minutes walk). The room was spacious and had everything I needed, including preloaded movies, streaming, a huge bathtub, and a shower. The bed was so comfortable. Complimentary breakfast was good. The onsen was heavenly (bring a swimsuit and swimcap if you want to partake). I wish there were more signs about opening hours for breakfast and the onsen. Otherwise, everything was perfect!

1. The bathtub in the bathroom had cracks, causing the water to drain out, and the sharp edges posed a risk of cuts. 2. Whether it was a pre-booking phone inquiry or check-in communication, the customer service staff consistently used the excuse, ”Because you booked through a third-party platform...” Aren't those third-party bookings still sales made by your hotel? I've recently stayed at IHG group hotels and never experienced such differential treatment. The service quality of the Westin staff needs significant improvement. 3. There was no staff patrolling the women's nude hot spring area. Some guests brought four children who were allowed to play loudly and splash water without anyone intervening, causing discomfort to other guests.

The hotel is in a great location, very close to Jiaoxi Station, and only 3 minutes walk from the station. The only drawback is that it takes time to manually write documents. Room cards and accommodation details are only issued to guests in groups when the time is up. It is recommended to print a sheet of instructions directly for the guests, so as not to waste so much time. The price is OK, because it includes the outdoor hot spring and breakfast. The temperature of the outdoor hot spring is a little low. It was very cold when we checked in, and the outdoor hot spring was only 36 degrees. But overall it's not bad.

Even though the surroundings aren't bustling, finding food nearby or a convenience store within a three-minute walk is no problem. The hotel, though a bit old-fashioned, is well-maintained, and the rooms are spacious. The bathtub is small, but still good enough for a soak, which was comfortable. Since there weren't many guests, breakfast was changed to a set menu with four options. It looked good, was Instagram-worthy, and tasted pretty good too. You could also order more, so you could eat till you're full or just pick at things. If you book on an OTA on a low-price day, it's excellent value for money because of the many hotel amenities. I feel the management really puts in the effort.