Zhongwei Spa Hotels

"Overall, this hotel is quite worth staying at. I really liked the hotel's design, ambiance, and facilities, and the room was also good. I booked a room with a hot tub, and the cleanliness was excellent. However, the service and management were clearly weak points. On the day of check-in, the hotel was fully booked, and the lobby, which isn't very large, was crowded. When we first arrived at the parking lot, there was only one older gentleman working, and it took a while to find someone to help with luggage, clearly indicating a staff shortage. During check-in, there wasn't much proactive information provided; staff only told me things after I asked. Compared to other hotels of similar standing I've stayed at before, there was a noticeable gap in service professionalism. The restaurant gave a similar impression. The staff's attitude wasn't bad, but the service felt inexperienced. The food itself was generally mediocre, though the beef skewers at dinner were surprisingly delicious 😂. Interestingly, some of the older staff members around the hotel were very diligent, constantly cleaning and bustling about. So, my feeling after staying wasn't that there was an issue with staff attitude, but rather that the hotel's staffing, training, and management haven't kept up with its excellent facilities. This is quite a shame because the hotel itself is really well-done. What deserves special praise are the hotel's activities; the explanations were very thorough and professional, and this part of the experience was excellent. Coupled with the desert environment and the starry sky, I think it's still worth staying for those who come specifically to experience the desert. If you only look at the design, room, cleanliness, and overall environment, I really like it. If the management and service professionalism can be improved later on, the overall hotel experience should be much better."