Matale Spa Hotels

Booked the Danbulak Kandalam Heritage Hotel, but later said the hotel was full, let ’s change the hotel, changing the hotel we wanted before the trip was really uncomfortable at first, then Ctrip let us choose the hotel ourselves because of time I was nervous when I chose the water garden hotel, but I did n’t have much hope, but the staying experience was very good, the rooms are comfortable, the environment is quiet, you can overlook the Lion Rock. Returned the difference to me, very good hotel, added points for my trip to Sri Lanka, thanks

We had an amazing experience staying at Hibiscus Villa. The location was perfect—peaceful yet conveniently close to everything we needed. The villa itself was spotless, well-maintained, and fully equipped with everything to make our stay comfortable and easy. What truly made the experience exceptional was the owner. He was incredibly friendly, helpful, and always went out of his way to make sure we had everything we needed. From offering great local suggestions to organizing transport for us whenever required, his support made our trip even more enjoyable and stress-free. Highly recommend Hibiscus Villa for anyone looking for a relaxing and well-hosted stay!

Bawa's design speaks for itself. However, the service during peak season was an absolute disaster. 1. Check-in was very brief with no introduction to the hotel's activities. 2. Vanishing Front Desk: On day 1, my requests for water and cleaning during the day were ignored. At night, I called 10 times with no answer. Eventually, someone picked up after I pressed the emergency button twice. The next day, my request for slippers was also ignored. There were no bathrobes in the room. 3. At 12 PM, I received a call reminding me to check out and offering assistance with luggage transport. After I confirmed, I waited in my room for 15 minutes to no avail and ended up having to drag my own luggage. For a renowned luxury hotel, the service was truly disastrous.

Excellent staff and food. Point to note - the hotel is literally in the jungle. It’s remote. You’ll feel bugs and insects, so walk with a repellent, but I think it is a wonderful experience.

The hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.  Minuses of the hotel: Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.

Elephas Resort was chosen because of its serenity and space, a mid way break during our trip, we wanted some quiet space to chill and we did by the pool, alomg the paddy fields, in our rooms and walking around the lake our room faced. we rode a TukTuk and the lake view room we had was spacious and definitely worth journey in to the resort, clean and bright, toilets are well equipped and staff are friendly and welcoming, giving us advise on where to go eat and what to see around Sigiriya. it's a very quiet resort and i would recommend room 223, upper level, it's a special place for our 2 nights there and we already miss the beautiful, quiet settings Elephas delivered.

Отель один из лучших в этих краях) Симпатичная территория с бассейном, вкусная еда очень. Единственное, не понравилось, что в цены в меню не включены налоги, было неприятно получить счет на 30% дороже. Но в целом все понравилось, неплохие завтраки, чистненько и приятно.

The environment is great, a large mango garden, the hotel only occupies a small area in the middle, walk in the early morning and evening in the middle of the green grass, monkeys running around the hotel, or relax on a deck chair in the room with a balcony at night Drinking a clear spring. The dinner buffet is very rich, and the meals at noon are also very good. The swimming pool is downstairs, enjoying the food while overlooking the greenery, mango trees, coconut trees and the swimming pool, it is really enjoyable. Hotel service staff The service is also very professional.

Thank you for a great stay. The staff were amazing and friendly. We enjoyed the breakfast and conversation learning about the area from the staff. The location is excellent as it's close to attractions and food. We definitely recommend it.

This hotel has good facilities, like good pool bar, restaurant with a tropical resort feeling. We have room with 2 king beds and it is good enough width for 2 adults and 2 kids. and also keeping sanitary. Staff gave the good hospitality and providing good services in restaurant. Just one concerning is VISA card cannot work well in Dambulla area.