Amsterdam Spa Hotels

The 24-hour front desk service is excellent, and the staff are incredibly welcoming. The room design is modern, clean, and spacious, and the kitchen facilities are fully equipped, making you feel right at home. The hotel is located near the beach with a nice view from the window. However, this also means it's a bit of a distance from public transport stops, though the scenery along the way is pleasant, and the surrounding area offers convenient amenities. The hotel environment is quiet and tidy, with a creative and stylish design. It offers great value for money and is highly recommended for independent travelers!

The location of the hotel is very convenient. It is within walking distance of most tourist attractions in the city center. The hotel staff are very polite and the room is cleaned every day. It is a hotel that I highly recommend. I will definitely stay here next time👍

The service is excellent and the location is also excellent. Although it is not newly renovated, it does not look old at all. Guests staying in the hotel can also make priority reservations for the Michelin 2-star restaurant in the hotel. Attached is the menu for reference

The hotel's location is excellent, right by the square and Queen's Department Store. I highly recommend it; getting around is super convenient. The staff were all very friendly and helpful (except for a few in the restaurant who seemed to be from Southeast Asia; they spoke to you as if they were scolding you, and their attitude was quite rude, which really detracted from the overall staff image). Breakfast was quite plentiful, and the room size was decent and quiet. However, due to the layout, you could only fully open one large suitcase without it getting in the way of walking.

Good chain hotel. Comfortable bed, spacious room. They take a deposit upon check-in (charged from the card, then refunded). There's a tram stop nearby, and you can get to the city center from there. Next to the elevators, there's a Starbucks coffee machine, so you can make tasty coffee to go :)

Disappointing overall experience. Poor service and customer experience; Check-in was uncomfortable due to an accusatory tone from front desk staff regarding the number of guests in the room, which felt unwelcoming and unnecessary The breakfast promotion was poorly communicated, signage suggests an automatic early-bird discount, but a voucher must be requested at check-in, which was not clearly explained. The Deluxe Loft Room, while clean, was not comfortable: the sofa bed was uncomfortable, the loft windows had no view, and the ceiling height near the toilet is very low, easy to hit your head. Overall, the room fell well below expectations for the price.

Here’s a firm, professional complaint that clearly states your concerns without making it unnecessarily aggressive. It focuses on the issues you described and requests a formal investigation. Dear Hotel Manager, I am writing to formally express my deep dissatisfaction with the treatment I received during my recent stay at your hotel. This experience has been one of the most humiliating and unprofessional hotel experiences I have ever encountered. Firstly, I was charged €250 for smoking in the room. While I understand that hotels have strict no-smoking policies and I am willing to accept the applicable penalty if a violation occurred, nothing justifies the way your staff handled the situation. Despite me clearly instructing your staff not to enter my room, they forcefully entered without my permission. At that moment, I was not properly dressed, making the situation extremely embarrassing and a serious invasion of my privacy. This conduct was completely unacceptable. Furthermore, during this interaction, two members of your staff spoke to me in Dutch in what appeared to be an abusive and mocking manner. Although I do not understand Dutch, their tone, gestures, and overall behaviour were intimidating, disrespectful, and deeply humiliating. No guest should ever be treated in such a degrading way. The second issue concerns my food delivery. I had ordered food late at night, and it was left at the reception. When I went to collect it a few hours later, I was informed that the food had been thrown away. I was never contacted, no attempt was made to inform me that my order had arrived, and no explanation was provided as to why my personal property had been discarded. This is completely unacceptable and demonstrates a shocking lack of respect for guests and their belongings. The combination of these incidents reflects an alarming lack of professionalism, respect for guest privacy, and basic customer service standards. I expect the following: 1. A formal investigation into the conduct of the staff involved. 2. A written explanation as to why my room was entered against my explicit instructions. 3. An explanation as to why my food delivery was disposed of without my consent or any attempt to contact me. 4. An apology addressing the unacceptable treatment I experienced. 5. A review of your staff’s conduct and training to ensure that no other guest is subjected to such behaviour. I chose Mövenpick expecting a high standard of hospitality. Instead, I left feeling disrespected, humiliated, and extremely disappointed. I look forward to receiving your prompt response and an explanation regarding these serious matters. Yours sincerely, Lauv Jaiswal If you intend to escalate this to Mövenpick’s corporate customer relations or to post it as a public review, I can also help you draft a stronger version suitable for those channels.

Facilities: Well-equipped and convenient. Cleanliness: Spotless. Ambiance: Pleasant, pretty good. Service: Warm and welcoming. You can ask the front desk for slippers, toothbrushes, and toothpaste. Breakfast: A good variety, and the yogurt was delicious. Transportation: The subway and bus stations are right outside the entrance.

Stayed at W Amsterdam and honestly couldn’t fault it. Perfect location right in the middle of everything, easy to get around and ideal if you want the city on your doorstep. Rooms were clean, stylish and had that luxury feel you expect. Staff were sharp, welcoming and made everything easy from check-in to check-out. Atmosphere in the hotel was top tier, especially if you like somewhere with a bit of energy. Overall a quality stay and I’d definitely be back.

This hotel's breakfast is fantastic, with a wide variety of options, and you can also order items. The food was delicious and it was my favorite breakfast restaurant on my European trip. I miss it so much! The hotel was originally a converted 18th- or 19th-century ship ticket and warehouse building. It's full of character and a sense of history. The hotel is about five minutes from the center of town, with a small canal next to it and a large river flowing in front of it. It's perfect for me, who prefers a city-friendly lifestyle without the crowds. I forgot to bring an adapter this time and asked to borrow one from the hotel. They only sell it, not lend it. This was a first for me. However, when it rained, they were happy to lend me an umbrella. In front of the hotel, on the river, there's a Chinese restaurant that looks like a palace on the sea, with exquisite decor.