Cologne Spa Hotels

Quite disappointed with the stay. We paid extra for the Kind Aqua Deluxe room because of the room photo showing the window with arcs, but we were assigned the normal window view. By cancelling the housekeeping, you were only given 1 cocktail per room, instead of other hotel chains where 2 drinks were given. The hotel has already save housekeeping cost, but only one drink were given as they hope the 2nd guest will spend on the drink. It will be more hospitable if 2 drinks were given or based on number of guest.

Struggled to get through to the hotel as the phone number on the app used to make booking was in correct. The hotel is easy to find and transport links from the airport I give a 10/10 plus connection to the city was super easy. Upon arrival, the service desk staff were pleasant and apologised. Finally checked in and the room was clean and well done. However, my room was facing the major road and extremely noisy during the entire stay as the road is a busy one.  Ordered a late dinner and disappointed with my under done beef patty, the bun it came with required an electric knife to get through. I did complain and an apology was given.  Now, the hotel room doors bang whenever they’re being closed and made my stay unbearable. Something definitely needs to be done as I was put off!! Before retiring to bed, I hung the notice to not be disturbed..alas! the following morning after breakfast I just wanted to have a quiet time but I was rudely interrupted, disturbed coupled with the loud doors as the cleaners went about their inspections 2 x in a space of 10 minutes.  I would have loved to stay here on future visits but it’s a NO!!  The breakfast was lovely, sauna and swimming pool facilities too. I did not use the gym. Otherwise it’s in a good safe location.

I could forgive ten points for service. I would have chosen the hotel with the thermal to celebrate my birthday with my family there. We arrived too early but we were allowed to check in yet. We were very premature and friendly serviced in the restaurant and when they found my birthday is coming or even decorate a table extra. All in all was the food also very good the thermal was sensational. We had a wonderful time and thank you very much.