Kigali Spa Hotels

My room was not vacuumed during my stay, and some toiletries were missing; I had to repeatedly contact reception for items such as a dental kit. Although I had booked without breakfast and subsequently paid for it at the hotel, I was still approached by service providers during my meal to inform me that payment was outstanding. This was quite upsetting and embarrassing, particularly as the reception staff did not appear to be coordinating with those providing service. Would i eat breakfast and not pay??? Like really 😒

The reception staff were welcoming and had a sense of humour. The hotel is comfortable and the breakfast buffet has a great choice of foods. I'll definitely stay there again when next in Kigali.

The hotel was very enjoyed! The unexpectedly high service level, does not infer the best hotels in Turkey. The standard is quite spacious, a large bed with two chestnuts and a cushion, a large closet, a long table and chair, a chair with a magazine table - furniture is enough for comfort. In the bathroom, the shower, the bath, is not enough only bid or hygienic shower. The bathroom also has a garment stack. Clean at height. Service too: In the evening the worker comes and stretches the bed, puts slippers and a towel type carpet around it. Breakfast takes place near the pool, on the street or in the room. On the Swedish table, in addition to standard dishes, three different salads, several types of cheeses (including camber and rockfort), 4-5 types of fresh juices (arbuz, ananas, marakuya, etc), from fruit - two types of marakuya, ananas, ananas, orange balls - ”gusina berries,” papaya, as well as the fruit of the tomato tree. Breakfast is delicious!

Their service was top-notch across board.. I give them 10/10

Rwanda is definitely beyond your expectations. The streets are clean and tidy. This hotel should be considered a great resort hotel in Rwanda. The environment is very elegant. The key is that the food inside is very cheap. The waiter is very good and highly recommended.

The staff here work very hard and maintain the standard for this property. It was clean and friendly staff. The only problem is the owner/manager of this place. It was fully booked and was offered another accommodation for the first night and then taken back to the original plan compliment from the owner which was appreciated but not appreciate that the inconvenience wasn't our fault as we are just guests. I will put it down to you having a stressful day. Speaking with other guests they didn't get what they requested eg a balcony. People book for the amenities and it ruins it when the standards are not met. The location is completely different, the washing machine is broken, breakfast is very basic you are lucky to get an omelette. There are no choices or care if you cannot eat certain foods. The WiFi goes as far as the living room and will not reach the rooms so you need to stay in the living room. The air conditioning is not working but there are fans to help if you are too hot. This location has a few shops but the location that shows I wanted to be near the gym which was within walking distance to the property. There are restaurants and a butcher close by so you can cook yourself something to eat.