Istanbul Spa Hotels

Overall, we really enjoyed our stay at the hotel. It is new, beautiful, pleasant and very clean. The room was comfortable, and we especially appreciated having a coffee machine — it may seem like a small detail, but even many good hotels in Istanbul do not have one, so this was a great plus. Unfortunately, however, the service currently falls noticeably short of the level of the hotel itself. 1. When we arrived, there was hardly any welcome at all. We would have appreciated a little more attention from the very beginning — even something as simple as a warm greeting. 2. Water and coffee were brought to our room only after the first night. On the following days, housekeeping did not come to our room at all, although we could hear the staff servicing other rooms on our floor. 3. It was my birthday during our stay, but there was absolutely no attention or even a small birthday greeting from the hotel. For a hotel of this level, I believe this is an important part of being guest-oriented and providing a good experience. 4. Overall, the staff were not particularly welcoming throughout our stay. Almost no one greeted us during our entire time at the hotel. The only time we received any personal attention was around 1 a.m., when we were returning from celebrating my birthday and a member of staff wished us good night. Unfortunately, that was about it. Before staying at this hotel, we stayed at another hotel in Istanbul, where almost every staff member we came across would greet us. Because of that, the difference in the level of service was especially noticeable. At check-out, we were offered a postcard and were given a red bracelet with an evil-eye charm. It was a thoughtful gesture in itself, but unfortunately, by that point it did not change our overall impression of the service. Especially since the gift is offered at check-out and guests are then immediately asked to leave a review. I simply don’t think it would be fair to leave a positive review about the staff when there are still such noticeable shortcomings in the level of service and attention to guests. That said, I would still recommend the hotel itself. It is beautiful, new and has a lot of potential. I sincerely hope the management will pay more attention to the service and the guest experience. It would be a real shame for such a beautiful hotel to lose some of its appeal simply because of a lack of attention to guests. I hope you will improve the service and maintain the high standard that this beautiful hotel deserves. With better hospitality, the overall guest experience could truly match the level of the property.

Istanbul's Old City gem! This hotel truly hits the spot! **Amenities:** The hotel is very new and modern. Although the room is small, it has everything you need, and even a small balcony with a great view. There's also a resident cat NPC always by the entrance! **Cleanliness:** The room is very clean, and the bedding is excellent. **Service:** The front desk staff are incredibly warm and welcoming. When our taxi stopped at the metro station at the intersection, someone immediately came out to help us with our luggage. Yigi THAN, one of the staff members, checked us in, showed us the room's facilities, and even saw us off to our car when we left, all without expecting a tip. Right next to the hotel is the Governor's Office, guarded by armed bodyguards, so safety is absolutely top-notch! The surrounding area has plenty of businesses, and it's within walking distance to all the major attractions and the seaside. Plus, there are two fantastic cafes right outside, perfect for breakfast.

An amazing experience! The hotel's location is superb, just a few minutes' walk from Dolmabahçe Palace. You can walk to the seaside and it's very close to the pier, perfect for evening sightseeing cruises. The service was also excellent and comprehensive. On the hotel's L level, there are Michelin-starred restaurants, including Turkish, Italian, and Japanese options, which is very convenient. The hotel's views are also fantastic, with different room types offering various views, so you can choose according to your preference!

i had a wonderful stay at this hotel. The staff were extremely kind, professional, and truly caring. I arrived a little earlier than the official check-in time, and they kindly allowed me to check in early without any trouble. This small but thoughtful gesture made me feel very warm and welcomed after my journey.

Good day. We stayed at this hotel from July 9th to 12th. We were able to check in an hour earlier than the stated check-in time. The location is excellent; all attractions are within walking distance or a short tram ride away. There's a tram and metro stop nearby, and the Galata Tower is just a three-minute walk. The rooms are clean, cozy, and beautiful. Housekeeping is daily, and the staff are responsive and friendly. The rooms are quiet. Breakfasts are decent, buffet style. I especially want to mention the hotel's Russian-speaking representative (unfortunately, I can't remember her name, she's the only one). She is polite, sincere, and competent with tourists, resolving any issues. Every day, she requests feedback from guests about their stay: if everything is satisfactory, if they have any questions, etc. I definitely recommend this hotel; it's great value for money.

Very outdated hotel - the interior felt eerie. We stayed in a non-smoking room that smelled like smoke at night. Our shower drain was clogged and would flood (this was fixed however it is not expected of any hotel, let alone a 5 star). Gym was small and equipment is old. Sauna wasn’t working properly - not hot enough. However, staff were friendly and welcoming, and hotel location was convenient if you want to take the tram to tourist sites or walk around the shops, restaurants, etc. Overall, I don’t think this is a 5 star hotel. I would not stay there again or recommend it to anyone looking for a 5 star hotel.

The hotel is decent, though I’d say it’s a 3-star property rather than a 5-star one. I wouldn't recommend the breakfast at all. The rooms are spacious; we booked a family suite and were told it included two large beds and two small ones, but we were disappointed to find only one large bed and two small ones. As for the reception staff, some were helpful while others were not—they lacked a friendly demeanor.

The room was nice, but there's a mosque nearby, so it got a bit noisy in the mornings. The breakfast was really bad, but the hygiene and environment were decent. The main issue was that many of the staff didn't speak English, which made communication difficult.

The hotel is beautiful and clean . The staff were very friendly and helpful at check-in. What I did not like about the hotel : - Our room was never cleaned ,we would go out all day and come back to find dishes from last night dinner . - There were cats all over the hotel inside , everywhere , the lobby, restaurant , the pool ,it’s like a cat rescue or RSPCA - None of the staff spoke English , even basic English - The restaurant staff were worse ,due to communication breakdown room service orders were sometimes wrong. Had room service all the time cos the whole place had cats . - Location is the killer - it’s extremely far from any attractions ,shopping or Turkey experiences I would recommend for aesthetics - it looks beautiful, the entrance and lobby is amazing ,minus the cats, the pool area is good and the rooms are clean and spacious . For holiday and exploring Turkey do not go there

Convenient location. Staff was helpful.