4-Star Hotels in Ulaanbaatar

The room was clean and tidy, and the housekeeping staff were diligent. However, the hotel's liaison for Trip.com customers provided very poor service. They did not address or act on my request to adjust the check-in date, even though it was still a month away, which significantly impacted my overall experience. Similarly, the Trip.com liaison for this matter was also very poor, offering only robotic responses and showing no effort to advocate for the customer. When I return to Ulaanbaatar in the future, I will not choose this hotel again. The prices are comparable to five-star hotels like Kempinski, but the service is far from it.

We stayed here with our family and relatives, and it was a very comfortable and relaxing experience. The room was clean and cozy. There wasn’t Wi-Fi, but it honestly helped us disconnect and enjoy the peaceful surroundings even more. The food at the restaurant was delicious, especially the beef khuushuur. The mushroom boortsog served at breakfast was absolutely amazing. We were able to truly relax and enjoy the quiet, beautiful nature. My 3-year-old sibling and my 5-year-old sibling loved it so much that when we returned to the city, they kept saying they wanted to go back. Our whole family will definitely be visiting again.

After a trip out of town, I returned to Ulaanbaatar and stayed here again, and it was just as satisfying. After checking out, the front desk helped arrange an airport transfer and stored my luggage. All the services were professional and accurate, without any hiccups. This was my fourth visit to Mongolia, and compared to the hotels from my previous three trips, this experience was the most satisfying.

A really excellent hotel! The reception staff are so friendly and professional, and they speak very good English. They helped give me directions to nearby ATMs and also called a taxi service for me to go to the airport on my last day. The room was always very clean and the bed was comfortable. They have a laundry service that is quite cheap, and it was very convenient - you just have to put your dirty clothes in a bag and give it to reception, and they will return it to your room (usually on the same day). The breakfast was also delicious - a combination of a cooked breakfast, fruits, yoghurts, salad, cereals and cakes, along with tea, coffee and juice. I really enjoyed my stay here and I would definitely come back!

Fantastic. Got in late and met a guy from New Zealand who helped me out. Met connections from Australia completely by accident which hope will lead to job interviews. Close to city centre. Staff were very friendly. Rooms are not 5 star but suited needs and the staff do everything to make you comfortable. I took advantage of the gym and the sauna and also used the breakfast restaurant. Very good. Beer was also on tap and service was appreciated. Will definatly stay here again and highly recommended.

The reception staff and all the other employees were truly friendly and kind. They were quick and efficient with everything. The bathroom was very clean, and the room itself was spacious. Compared to other hotels of the same category, the price was more affordable, yet the room was larger and more comfortable. This is the first hotel, in my experience, that has handled every aspect of guest comfort and service so thoughtfully and well. Even though I have stayed at many hotels, this one stood out as the friendliest. They were also very understanding and flexible when it came to extending the room during checkout time. Many other hotels tend to rush guests or charge extra immediately, but that was not the case here. I will definitely choose this hotel again whenever I return.

I liked the hotel. It is located not far from the city center. There is a bus stop next to the hotel, you can get to the train station and bus station. The room is clean, there is a kettle, a refrigerator. TV with different channels. The room is not new, but clean. We did not eat in the restaurant, there is a store next to the hotel where you can buy food. The prices are not high.

We switched from another hotel and found this one to be excellent value for money. The location is great, not far from the city center, and there are several supermarkets nearby. There's also a restaurant downstairs where you can eat and drink. A special shout-out to Narakas at the hotel – she studied Chinese in China, and we relied on her for any difficulties. She was incredibly enthusiastic and made our trip to Ulaanbaatar very enjoyable.

There are convenience stores and Korean and Chinese restaurants inside the hotel building, so it was very convenient to solve meals and necessities. Location and breakfast are average, but overall it was a good choice to stay.

The room was clean. However, the pantry door below the kitchen was gone, not finished, the wall in the shower booth was not finished and the water in the bathroom was cloaked.  I tried to communicate with the staff in the front office. However, could not communicate due to poor English skills. I don’t know whether it is Mongolian people or just that particular hotel.