Top Business Hotels in Surabaya

This hotel has been used to be very good in service and facilities, but now it has become less tidy with peeling walls, untidy corridors, less varied and less interesting breakfast menu. The musty smell in the hotel environment and the stench if not managed properly in the future. Thank you

rated excellent location service amenities cleanliness but housekeeping to watch on quantity of toiletry like shampoo conditioner and lotion - to has 2 set instead 1 for couple and full content rather portion . Instruction to be display where light panel is hidden .

The experience was good but somewhat marred by an experience at the Chinese restaurant Fu Xiang Hai. Its a great restaurant with wonderful staff and food. But for some reason as hotel guests we were not entitled to any discount, because we booked the room through trip.com? No one could give us a reason other than ”the hotel reception' said so. This was really disappointing as we had decided toneat there as we're guests in the hotel.

I stayed in Heritage studio room 58. The ambience of hotel gives you a feeling like you are Royalty and stay in this Heritage hotel with a history of Indonesia’s freedom era takes you back to the old times. It’s better to stay in Hotels like these which are historic yet have every modern gadgets in the rooms. It’s an experience which can’t be described in words. The Garden outside your rooms and a tea/ coffee in morning sitting in the bench in Garden makes life pause. There are many hotels in the vicinity but they are all standard hotels like Double Tree, Four Points Sheraton which are Urban new age hotels but very corporate types. It’s ok to break out sometime to explore hidden gems like these. Coming to Surabaya and not staying in Hotel Majapahit is a crime. Smooth check in and check out process. Very courteous house keeping staff, concierge and reception. From the maintenance standpoint doesn’t look a bit like it’s 100+ years old construction. Maintained so well and the furniture in the room gives you the vibes of history yet are so artistic. Do explore this extra ordinary Hotel in middle of a bustling street. A stroll in the night will boost up your mood. 100% staying in this hotel again whenever I come to Surabaya.

Was lucky enough to be upgraded to Executive Club for my 14 night stay and must admit we made the most of it. Breakfast cooked to order, afternoon tea, 6pm wine and great choice of cooked eats, cheese, cakes/puddings etc which meant we didn't need to go for dinner. Room was good with modern tv with lots of channels and enabling smartview from mobile/tablet (internet was strong throughout hotel). Bathroom was great with fantastic showers and a bathtub which filled quickly. Bed was huge and comfortable, blackout curtains and subtle lighting to enable sleep at any time and aircon worked perfectly and quietly. 3 restaurants on site for the odd night we fancied straying from the executive lounge. Restaurants were a little expensive perhaps but it's a 5 star hotel so to be expected. Pros: Good rooms, strong internet, great showers, Executive Club - OUTSTANDING staff/customer service in all areas of hotel and unbelievably charming staff. Cons: Desperados bar in the basement had good live music but was very disappointing (best avoided unless you are in a group).

Acceptable standard as a HIExpress. Room is average size, bathroom a little small and towels looking a little tired. Got a lousy view though, looking out to a roof with ladder for workers to climb to the water tank. Had to draw the curtain most of the time. Breakfast was better than the usual grab-and-go, which they also provide beside the buffet spread. Customer service from the staff was good. All very polite. Laundry facilities was pay per use. Some meeting rooms available. Easy to call ride hailing.

A good hotel in the new part off Surabaya. Big mall om walking distance. The hotel is clean and modern. The interior StyleWriter is a bit mixed up modern and classic. Not really clear. Rooms ok. The breakfast is really asian with All asian food. There is some cerial and Bread. Coffee Not really strong. The hotel is located in a Busy area with No traditional Markets nearby. The area is Not really good for a walk outside.

Staycation with my family for 5 nights. Cozy rooms with very good view and free minibars. Semi indoor swimming pool so we can swim anytime without worry about hot sunshine. Sauna room next to swimming pool makes more pleasant experiences. Good breakfast with many variations. There are some branded restaurants, coffee shops and minimarkets near from hotel and only 10 minutes go to center of city. Health protocol applied in this hotel but the crews shouldn't hesitate to remind the quest who doesn't follow the protocol well for example: not use plastic glove and face mask is lowered in restaurant. So... I recommend this hotel very much especially for staycation with family.

This new hotel is located on heart of Surabaya city. The hotel is clean, comfort and the hotel staffs is really friendly and helpful. There's a lot of 24hours fastfood chain restaurants, street food vendors and convinience stores around the hotel. It takes only 5 minutes walk to TUNJUNGAN PLAZA (one of the biggest mall in Surabaya) The room is not so spacious but it clean and comfort. Luckily, I got room on 16th floor, so it has a beautiful cityscape of Surabaya too. The food was okey, breakfast buffet has a several choices of local food. And the restaurant looks modern and cozy enough. You will get a lot of smiles from the hotel staffs while you stay. And they very helpful too. And sure, I will be back to this hotel.

Ascott waterpalace hotel lobby is located in front of PTC west lobby. I entered the wrong lobby, apartment lobby so need to turn around. After taking the parking ticket, I parked my car near lobby and started started the check-in process. The check-in process takes about 30 minutes because it explains many rules that must be obeyed and the procedure for replacing the parking ticket with a parking card after check-in and replacing the parking card with a parking ticket at check out. Fortunately, the check-in process was carried out in a sitting position with a comfortable and soft chair. The hotel lobby is on the left while the apartments are on the right. The interior and furniture are still very well maintained and good even though the corridor leading to the room feels stuffy and hot. Executive rooms have kitchen facilities, living room, dining table, bedroom and bathroom. Cooking utensils and cutlery are very complete. Microwaves, electric stoves, sinks, dispensers, kettles, pans, plates, glasses, spoons, forks, soup bowls, and washing machines are all complete and functioning properly. The room is really suitable for gatherings event and cooking together. There are 2 TV's in the living room and bedroom. Wifi and TV service is also very good. Amazingly, I paid close attention to the cleanliness in my room, with a large room size, I didn't find any dirty or stained parts at all. The bathroom is equipped with a bath and shower. Amenities are produced by Budi Jaya Amenities which contain 100 ml (normally only 30-40 ml). the sachet uses brand twinnings. The public facilities are top-notch and very complete, starting from a clean kids club, a special hotel pool complete with a gazebo even though the pool size is not too big, a business center, a gym with a life fitness brand and complete equipment (although a bit dark), and there are 4 pools available integrated with apartment facilities (1 pool is being renovated, rotating pool, kids pool, and standard pool). I think they should improve the breakfast quality, taste are pretty below the standard and the food variants are also very minimalist. Even though coffee uses a coffee machine, there is only black coffee. Others are pudding, cake, cereal, juice (orange and kiwi). Sausage, vegetables, noodles, fried rice, chicken, fruit slices, soup, porridge, omelette. I've only tried a bit of everything and have no interest in adding more. On the other hand, the lack of breakfast is very reasonable because the price difference between breakfast and room only is only Rp. 40.000,00