Harbin Hotels with Pools

I highly recommend this amazing guesthouse to everyone! You can book it with your eyes closed. The service is incredibly attentive, and the butler team in the group chat is always responsive to every request. They offer complimentary pick-up and drop-off to nearby attractions and restaurants. While we were making tea at the tea table, the butler immediately brought over freshly cut fruit. This is the first time I've encountered such observant and proactive butler service. The kids had a fantastic experience, and we ended up staying a second time within a short period. The breakfast was also very exquisite. Both villas have unique charm, especially the common areas, which are all distinct. We'll definitely be back!

After arriving at Harbin West High-Speed Rail Station, I followed the signs for taxis and took one to the vicinity of Sunac City Mall, where I easily found the hotel entrance. Before I even got out of the car, a handsome staff member was already there to greet me and help with my luggage. At the front desk, three lovely ladies greeted me with polite smiles, asking for my reservation name and other details. When I presented my ID for check-in, the sweet Mandy tentatively asked if I'd be interested in a room upgrade and how that would work. A special shout-out to Mandy for noticing we had two children during check-in; she thoughtfully gifted us two small presents and two days' worth of breakfast for my older child (who is over 120cm tall) ❤️. She also made sure to inform housekeeping to send up two disposable bath and toilet sets! Another commendation to the housekeeping staff who warmly provided us with two pairs of children's slippers and a pack of bottled water! As southerners, it was both touching and impressive to see a hotel so generously provide a whole pack of water to the room for the first time. Mandy would proactively greet us politely every day and ask if we needed any help, offering excellent suggestions for our 4-day, 3-night self-guided tour (the Northeastern spicy hotpot and BBQ are truly delicious!). I also want to praise the hotel's daily freshly cooked noodle section, including beef offal noodles and other varieties; the fresh toppings were flavorful and appetizing, and the staff were all enthusiastic, patient, and polite! My child said every day that they didn't want to leave and wanted to stay longer, wanting to return here next time! The hotel's bedding and soundproofing were excellent, and the blackout curtains were fantastic, ensuring our family, after a day of 'special forces'-style walking tours, could get a full night's rest every evening! The shower pressure was strong, and the bathroom's non-slip and drainage were spot on. The unrestricted access to electricity cards, allowing the room to remain well-ventilated, was a great touch! In short, satisfaction guaranteed!

This hotel has a beautiful overall environment, and my stay was fantastic. The staff provided attentive and thoughtful service, especially the front desk, who responded promptly to all requests. They offered polite greetings, and the concierge service was warm and welcoming, treating guests like close friends and family. I never felt any disconnect throughout my stay. Their professionalism and efficiency, along with attention to detail in all aspects, made for an absolutely perfect travel and accommodation experience. I truly recommend it and will definitely be back!

As the only hotel in Harbin that can truly be called a bit luxurious, it generally lives up to its reputation. The location, rooms, service, and amenities are all quite good. Bottled water is provided upon request, and the lotus decoration at the entrance is also very unique. The decor style is more simple and bright, a stark contrast to the Ritz-Carlton Tianjin where I stayed a few days ago – both are good in their own way. However, getting in and out of the hotel isn't very convenient, especially if you want to cross the road to the Songhua River. You have to navigate a really awkward traffic light intersection; the red light is very long, and even when it's green, there are cars turning right at high speed, which makes you quite nervous. The city view rooms have a poor outlook, filled with crowded, matchbox-like buildings with hardly any greenery. There's only one stool and one armchair in the room, which isn't very convenient. There's also a heating vent on the windowsill, so I was hesitant to put my phone there for fear of it falling off.

Sister Dong and her husband are both incredibly warm and welcoming. They picked us up and dropped us off at the train station and even upgraded our room. The room was clean and comfortable, and we had a direct view of the Sunshine Ski Resort from the window. They were also super helpful in resolving any issues we encountered during our ski trip. Our Yabuli ski adventure was truly enjoyable!

We enjoyed our stay at the Hampton by Hilton Harbin overall — the room was comfortable, clean, and well-located. Everything else about the stay was good. The only small downside was the check-in experience. The staff member who helped us check in was quite curt and perfunctory — just handed us the key card without any additional information about breakfast, laundry Wi-Fi, or hotel facilities. We had to ask for those details ourselves A bit more warmth or a quick rundown at check-in would have made the arrival feel more welcoming. Still, we’d recommend the hotel. Just hoping for a friendlier front desk experience next time…And a smile may be? The rest of the staff however - from housekeeping to the parking bao an- couldn’t have been nicer. More than made up for that frosty first impression. Given the chance, will gladly return.

This is the biggest hotel I've stayed in for this price point. I love the hotel's style – it's very photogenic, the ambiance is great, and the service is excellent. Special shout-out to Sally Zhang, the executive lounge concierge, for her incredibly thoughtful and wonderful service! 🥰🥰🥰🥰 Aside from being a bit pricey, I have no other complaints. I'll definitely come back when I have more money. The breakfast is super thoughtful, serving until 1 PM, and afternoon tea is from 2 PM to 8 PM. The hotel's scent is also lovely. They used to have late-night snacks, but not anymore – I highly recommend bringing them back permanently! Also, the toiletries used to be small bottles you could take home, but now they've switched to large bottles that can't be taken. 😭

The room was huge, we didn't even have enough time to enjoy it all in three days and two nights, haha! The hot springs were clean! The 'yin-yang' hot pot-style pool was hilarious! The outdoor swimming pool was also fantastic! The water was so clean, and there were interactive activities at 3 PM which were a lot of fun! The staff were also very enthusiastic ❤️

The hotel's overall ambiance is very welcoming, and the hygiene is impeccable. The rooms are well-lit and offer great views. The amenities are comprehensive, and the service is thoughtful and attentive, making for a very comfortable and reassuring stay. It's perfect for both business trips and leisure travel. The staff at the front desk, restaurant, and housekeeping are all very meticulous and provide excellent service, paying attention to every detail. They even helped me buy a few things late at night, which I really appreciate.

The hotel. The breakfast selection is rich and delicious, with fresh squeezed juice and a great noodle station. I'd give the breakfast a full score. The breakfast service was also good. The account manager, Manager Zhu, was warm, friendly, and provided thorough and attentive service. The bedding and air conditioning were comfortable, and there was plenty of water and tissues. The pool reception didn't provide towels, and the electronic scale was broken, which could be improved. The executive lounge has great views. I suggest improving the variety and quality of the food there.