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9.6/10
Amazing
AAEMSMI had a wonderful stay at this place. The accommodation was very clean, beautiful, and well-maintained, which made the stay extremely comfortable. The location is excellent and close to all essential services, shops, and restaurants, making everything easily accessible.
I would also like to sincerely thank the host for being very kind, responsive, and cooperative throughout my stay. Their support made the experience even better. I highly recommend this place and would definitely stay here again.
GGuest Userتجربه اكثر من رائعه ، كل الستاف متعاون جدا بدايه من تسجيل الدخول الى الخروج
الغرف جدا نظيفه ومريحه ، والخدمه سريعه جدا
شكر خاص للفريق كامل بدايه من المدير المناوب محمود الي سهل عمليه الخروج مع تاخير الرحلات والاستقبال و طه ويوسف والشنط والترتيب كان في مستوى اخر بيد كمال ويحيي وفالمطعم احسن قهوه تركي باشراف مدير المطعم
خدمه زي كده تستاهل ترجعلها كل مره
MM285005****It would have been fine ten years ago, but now it looks a bit dated.
Overall, the facilities are decent, and the view from outside the hotel is quite nice.
It's not far from the airport, and you can book a free airport shuttle. It's also very quiet.
However, the service was truly terrible. They initially gave me the last room available, saying it was the last one, and even after I clearly stated I didn't want it, they changed it. Why did they say it was the last room in the first place? Why were they given priority for the last room when there were other rooms available? It wasted over half an hour of my time.
SShiv KamleshkumarMy stay at Renaissance Cairo Mirage City was nothing short of amazing. I always, always felt well taken care of by the staff here, and, in particular, I must highlight the staff at the breakfast buffet as I always found them to be so genuinely kind and considerate. The rooms were also quite spacious and the architecture of the hotel reminded me of Paris which I loved. In addition, the hotel provides a complimentary shuttle for airport pick-ups and drop-offs, which is incredibly helpful as I don't think Cairo Airport is the easiest for tourists to get out of with all the people haggling you for a ride.
GGuest UserWe've enjoyed an excellent stay. Westin's team went above and beyond to ensure our comfort, special thanks to Reem for her attentiveness, and extraordinary effort to arrange a birthday setup for our daughter. Planning to stay again and would highly recommend
BBen 1-12-8-11This is my second stay here, and it's super convenient for visiting my clients; an Uber ride is always under 230 EGP. Every time I come back, the front desk staff helps me order food, and they are always incredibly patient and friendly. The room is very comfortable, with the window directly overlooking the pool on the ground floor. It's a shame I didn't have time to sunbathe by the pool since I was here for a business trip. I'm planning to come back and stay again in April!
GGuest UserThe hotel staff was incredibly friendly, and the view from the window was exceptionally beautiful. Due to my busy business schedule, I couldn't experience all the facilities, but overall, the hotel was excellent.
GGuest UserThe apartment is located in a high-end residential area, with CFC Mall nearby. It is convenient and comfortable to live in, and the security is strict.
The room has 2 bedrooms, 3 bathrooms, 2 living rooms and 1 kitchen. It is OK for 3 people on business trips. The facilities are complete and easy to use. Cleaners come to clean every other day.
It should be noted that the apartment assists in self-service check-in and check-out online. There is no front desk/warehouse to store luggage. Friends who have this need should be cautious. Moreover, the contact number left on Ctrip is not accessible. The actual contact number is another phone number. I suggest that the apartment should improve these two points. When checking in this time, I couldn’t contact the apartment to confirm whether I could check in earlier than 3 pm (at least 10 calls were made). I didn’t know that the apartment had no front desk and could not store luggage. I went there in advance and waited for 5 hours. It was still the security team that was more flexible to help check the luggage and let us go to eat. Otherwise, I really have to write a big bad review. I hope the apartment can improve this point: either emphasize on Ctrip that there is no storage service and ensure that the service phone can be contacted, or open a storage service.
Except that the check-in was very unpleasant, everything was OK during the stay. The customer service staff basically responded within half an hour, with high efficiency, and convenient check-out.
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