Sydney

Best Hotels near Terry Street Reserve, Sydney

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We found these top-rated hotels near Terry Street Reserve

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Travelodge Hotel Hurstville Sydney
Travelodge Hotel Hurstville SydneyTravelodge Hotel Hurstville Sydney
1.91km from Terry Street Reserve
With a stay at Travelodge Hotel Hurstville Sydney, you'll be centrally located in Sydney, within a 15-minute drive of Bankstown Sports Club and Meriton Retail Precinct Mascot Central. This hotel is 9.8 mi (15.7 km) from Accor Stadium and 10.2 mi (16.4 km) from Hyde Park. Stop by the hotel's restaurant, St. Marks Road Co., for brunch, or grab snacks at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. To-go breakfasts are available daily from 7:00 AM to 10:30 AM for a fee. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite. Make yourself at home in one of the 124 air-conditioned rooms featuring espresso makers and flat-screen televisions. Bathrooms with showers are provided. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided daily.

GGuest User 2023.05.15
If your hotel checklist includes new fitout, comfy bed, excellent shower, quality toiletries, proximity to public transport and shops, and a plethora of eateries nearby, put the Hurstville Travelodge on your list because it ticks all the boxes. And there's more, including parking at reasonable rates, welcoming staff, impeccable cleaning standards and modern decor. We really enjoyed our one night here but it definitely won't be the last.
Excellent
121 review
4.3/5
Price from
INR 8,236
per night
Check Availability
Meridian Hotel Hurstville
Meridian Hotel HurstvilleMeridian Hotel Hurstville
1.73km from Terry Street Reserve
With a stay at Meridian Hotel in Sydney (Hurstville), you'll be within a 15-minute drive of University of Sydney and Bankstown Sports Club. This hotel is 10 mi (16 km) from Accor Stadium and 10 mi (16.1 km) from Hyde Park. At Meridian Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Featured amenities include express check-out, multilingual staff, and luggage storage. Make yourself at home in one of the 28 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include laptop-compatible safes and desks.

GGuest User 2023.03.30
We love our stay at this hotel so much! For travellers like us, the hotel location is perfect, it’s about 100m walking from the train station and there are so many eateries and stores to shop and dine! For Muslim travellers, the location also has multiple Halal eateries nearby, including a kebab store right across the street. We can’t find fault in this hotel, honestly. Check in and check out were super quick and easy, staff was so helpful and friendly. Left luggage storage is available and the Wi-Fi is fantastic. The hotel has an elevator, which makes it extra perfect for families with kids and elderly, or travellers with large luggage. Our room is sweet and simple, we really enjoyed the beds and showers. There are also a mini fridge and mugs with the basic complimentary tea-coffee-sugar combo. Our TV is huge and we love it! The extra plug points are also super helpful for us to charge all our devices and power banks. The hotel is basically located on top of a restaurant and sports bar, but trust us, it’s really quiet at night! If you’re travelling to the airport from this hotel, you can take a bus from in front of NAB/Chemist Warehouse and switch to another bus just 10 mins later (use Google map for details); because this only cost us about $4 to get to the airport instead of the $21 train ride! What a deal, right?
99 review
3.9/5
Price from
INR 7,051
per night
Check Availability
Hurstville Ritz Hotel
Hurstville Ritz HotelHurstville Ritz Hotel
1.96km from Terry Street Reserve
With a stay at Hurstville Ritz Hotel in Sydney (Hurstville), you'll be within a 15-minute drive of Bankstown Sports Club and Meriton Retail Precinct Mascot Central. This hotel is 9.6 mi (15.5 km) from Accor Stadium and 10.3 mi (16.6 km) from Hyde Park. Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a vending machine. You can enjoy a meal at Gage Dinning and Co serving the guests of Hurstville Ritz Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Featured amenities include express check-out, luggage storage, and ATM/banking services. Stay in one of 16 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

GGuest User 2023.08.13
We wanted somewhere that wouldn't break the bank, with a bathroom we didn't have to share, and this is what this is. We stayed in the room with a double bed and bunk beds. The double was comfortable, the bunks would probably be fine for children. For adults it's not so good. The upper mattress had a plastic/waterproof top. No parking at the hotel but we found some nearby. Although we were in the middle of Sydney, there wasn't a lot of noise keeping us awake. Spare blankets would have been nice to have in the room.
43 review
3.2/5
Price from
INR 5,222
per night
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Penshurst Hotel
Penshurst HotelPenshurst Hotel
2.67km from Terry Street Reserve
With a stay at Penshurst Hotel in Sydney (Penshurst), you'll be within a 15-minute drive of Bankstown Sports Club and Meriton Retail Precinct Mascot Central. This hotel is 9.2 mi (14.8 km) from Accor Stadium and 9 mi (14.4 km) from University of Sydney. At Penshurst Hotel, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Featured amenities include a safe deposit box at the front desk and ATM/banking services. Stay in one of 13 guestrooms featuring LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.

GGuest User 2023.02.27
My family had three rooms over 5 days here and I must say we were very happy with the accomodation and Penshurst itself. The hotel is very close to the rail station which was a plus for us. Post recent renovations the rooms were all clean, very well maintained and had a “new” feeling. Comfortable beds and great bathroom facilities in all. More Like an upper class Hotel really. Very nice. We all ate at the hotel most nights as the food was good and Al had a wide and GF selections cooked well. A quiz night was a bit of fun one night. Penshurst itself had a great selection of local coffee and breakfast options. Staff were friendly, professional and helpful. Definitely will stay here again.
50 review
3.9/5
Price from
INR 5,947
per night
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Mortdale Hotel
Mortdale HotelMortdale Hotel
2.81km from Terry Street Reserve
With a stay at Mortdale Hotel in Sydney (Mortdale), you'll be 10 minutes by car from Bankstown Sports Club. This hotel is 10.1 mi (16.3 km) from Accor Stadium and 9.9 mi (16 km) from University of Sydney. At Mortdale Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. The front desk is staffed during limited hours. Make yourself at home in one of the 20 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include laptop-compatible safes and irons/ironing boards, and housekeeping is provided daily.
Excellent
4.5/5
Price from
INR 6,614
per night
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Kingsgrove Hotel
Kingsgrove HotelKingsgrove Hotel
4.67km from Terry Street Reserve
With a stay at Kingsgrove Hotel in Sydney (Kingsgrove), you'll be within a 15-minute drive of Accor Stadium and Royal Prince Alfred Hospital. This hotel is 10.1 mi (16.2 km) from Star Casino and 11.1 mi (17.8 km) from Circular Quay. Take in the views from a terrace and make use of amenities such as complimentary wireless internet access. You can enjoy a meal at the restaurant serving the guests of Kingsgrove Hotel, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Featured amenities include luggage storage, a safe deposit box at the front desk, and ATM/banking services. Free self parking is available onsite. Make yourself at home in one of the 11 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

AAnonymous User 2023.12.07
Clean, cleaned daily, hairdryer provided The room is not as big as the picture but it is enough for one person The lady at the front desk was friendly. She checked in early and was given a room card to store her luggage. The transportation is so convenient. Bus and train are just around the corner. Good value for money 👍
Very Good
84 review
4.1/5
Price from
INR 6,280
per night
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Airport Hotel Sydney
Airport Hotel SydneyAirport Hotel Sydney
Sydney Airport | 6.05km from Terry Street Reserve
Located in Sydney (Arncliffe), Airport Hotel Sydney is within a 5-minute drive of Sydney International Airport and 10-minute drive of Sydney Domestic Airport. Relax in the guest lounge with a drink and make use of amenities such as complimentary wireless Internet access and the business center. Make yourself at home in one of the 60 air-conditioned rooms featuring smart televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. The front desk is staffed from 8am - 10pm.

Jjohnson 2023.08.14
Airport Hotel is a convenient close to Sydney airport Hotel that is Budget priced and has very good facilities in the room . Our train was late departing Brisbane and if my daughter had not assisted by getting the room key we would had a real problem as the Hotel was shut prior to our arrival at 11.20pm . The reception expressed little or no concern at this predicament. So if booking make arrangements for key collection . Good value very clean room comfortable bed and sensible shower . Good value
81 review
3.2/5
Price from
INR 5,326
per night
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Grand Hotel Rockdale
Grand Hotel RockdaleGrand Hotel Rockdale
Sydney Airport | 4.46km from Terry Street Reserve
With a stay at Grand Hotel Rockdale in Sydney, you'll be 8.2 mi (13.2 km) from Star Casino and 8.3 mi (13.3 km) from SEA LIFE Sydney Aquarium. This casino hotel is 9.8 mi (15.8 km) from Sydney Tower Eye and 10.3 mi (16.5 km) from Circular Quay. Enjoy the recreation opportunities such as a casino or make use of other amenities including complimentary wireless internet access. Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Featured amenities include luggage storage and ATM/banking services. Make yourself at home in one of the 13 guestrooms. Your Tempur-Pedic bed comes with down comforters. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.

AAOLI 2019.02.21
Location near the airport, near ROCKDALE train station. The decoration is relatively new, there is WiFi, but CHECK IN should provide passport, credit card, and another card to pay 100 Australian dollars insurance, said to check the housekeeping without loss back, I do not know if there is a refund.
53 review
3.2/5
Price from
INR 5,072
per night
Check Availability
Novotel Sydney International Airport
Novotel Sydney International AirportNovotel Sydney International Airport
Sydney Airport | 7.05km from Terry Street Reserve
For a convenient and comfortable stay in a hotel near Sydney International Airport, the Novotel Sydney International Airport hotel is the perfect option. Guests staying at this contemporary Sydney Airport hotel enjoy modern and spacious rooms with high speed internet, Chromecast TV, plus coffee and tea making facilities. Guests can indulge in the delicious cuisine on offer at The Marke Kitchen & Bar open daily for breakfast, lunch, dinner, and drinks.

WWilliam 2023.06.21
The hotel is located within minutes from the airport which makes it very convenient for us. Room size was decent but the shower area seem a bit worn out. Not many choices of eateries within 5-10 mins of walking. There is a Woolworths about 15-20 mins of walk and some eateries near there.
Very Good
84 review
4.0/5
Price from
INR 10,559
per night
Check Availability
Abcot Inn
Abcot InnAbcot Inn
4.8km from Terry Street Reserve
With a stay at Abcot Inn in Sydney (Sylvania), you'll be a 1-minute drive from Kareela Golf Course and 6 minutes from Endeavour Field. This motel is 5.3 mi (8.5 km) from Wanda Beach and 5.4 mi (8.7 km) from South Cronulla Beach. Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This motel also features complimentary wireless internet access, concierge services, and a picnic area. Enjoy a meal at the restaurant, or stay in and take advantage of the motel's room service (during limited hours). Cooked-to-order breakfasts are available daily from 7:00 AM to 9:00 AM for a fee. Featured amenities include a computer station, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite. Make yourself at home in one of the 46 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

GGuest User 2023.01.31
Arrived late after being at a competition, we did inform the management of this situation though ! After a checking which took forever and with two tired little kids girls we drove in trying to look for a parking spot as well as our room . They are all dimly lit , near impossible to make our room numbers on the doors . The carpark was full and our spot was taken up by another patron who thought it was fair to take his own parking space as well as ours with his boat ! What spots that were still available we wouldn’t have gotten our car into . Went back up and pressed the intercom for help , to be told that’s not their responsibility they don’t guarantee you a spot ! I was tired and not happy with this response and made that very clear ! What kind of motel takes your money ( overpriced at that ) and doesn’t provide somewhere to park ! It’s not like this motel is conveniently situated with other parking options nearby ! Absolute joke . He then came out walking along the carpark pointing the dud spots he figured we should fit , being either one small enough for a motorcycle or one where they had double parked leaving a half parking spot 🙄 We were finally directed to one way down the end away from our room which had a overgrown garden and trees half over it . My daughter had no choice than to take it , with the manager sarcastically saying good parking . We were all tired and just wanted to shower and get the kids into bed . We then had to get the girls and our luggage out through the back hatch of the car as there was no accessing the doors on either the garden side or the other side which was super close to the next car ! The room was unclean and smelled of smoke 🤢 The bathroom was smelly ( it stunk like septic in there ) it wasn’t clean like it was last attended to by a cleaner when it was built in the 70’s . We all subsequently went without showers that night . Opened the wardrobe to hang a dress to find a cockroach running inside The twin beds were both sagged on the middle . Curtains were filthy and don’t slide to cover the windows , we had to hold them across either side of the window with a chair pinning them there . This motel was a total nightmare and rip off . Needs the health department to come have a good inspection. Would never ever stay there again or recommend it . Would be better off sleeping in the car than here ! As other reviewers have stated we also didn’t expect a 5 star motel but we were expecting a clean place and a parking spot outside our room and certainly no disgusting smell
101 review
3.3/5
Price from
INR 7,384
per night
Check Availability
See All Hotels Near Terry Street Reserve

See opinions from fellow travellers about Sydney hotels

Explore genuine ratings and insights from real travellers to help you find your perfect stay
4.7/5
Outstanding
GGuest UserI had high expectations of Capella Sydney after staying multiple times at Capella Bangkok and being treated as though I were the most important person in the hotel, just like all of the other guest who stay there are. The attention to service detail at Sydney location unfortunately failed very short to meet my expectations. The booking process on the website was glitchy and the pricing was inconsistent, sometimes showing pricing including tax sometimes not without indication and only upon receiving confirmation via email from reservations was the price confirmed, which did not match the screenshots of the reservation when I placed the booking so I had to go back and forth with reservations via phone and email to simply confirm the accurate pricing for my stay. After creating an account to log on to their booking platform although the option of modifying the booking was offered, the feature did not work on the site, so you had to cancel the booking and book a new booking if you simply wanted to extend by 1 day. This is before I even arrived at the hotel. When I did arrive, it is of course, no small feat that the restoration of this historic building was carried out with the utmost respect for the architecture, from the flooring material to the fenestration and even the internal grand stair way was brilliantly retro-fitted with current code requirements for the handrail in a historically appropriate yet contemporary solution. The hotel does not have many floors, so I encourage anyone to take the stairs to experience the beauty of the restoration work. The recognition of the strong identity of the urban location and sense of place in Sydney’s CBD offers us a promise, an encounter, as the space of the possible. I wish I could say the same about the interior design. There was a real disconnect between the intent of the architecture and that of the interior design. The decoration at best seemed vague, and so for the guest experience, how could one of have a point of view about the effect of the design? The space of the expectant “possible” relationship I was expecting from the simple activity of stepping into Farrer Place’s south entryway marked Department of Agriculture, as local stories interpreting colonial history with ancestral elements of the Eora people by Waayni artist Judy Watso unfolded, or the sense of expansive freedom through the bronze Palazzo doors on Loftus Street into the latent quiet luxury of the grand stair was lost when I was met with the contrasting designs and colours of the lift lobby vestibule axminster carpet and that of the corridor carpet to the guest rooms, able to be seen in the same frame. Although an argument can be made about eclecticism and the use of curating a collection of exceptional vintage and contemporary objects this was not the case here, it read as a mismatched bric-à-brac (to borrow a Victorian word from the building time period that's true meaning in French means ”any old way” or ”at random”). This hap
Capella Sydney
Capella Sydney
Sydney Central Business District, Sydney
Price per night from: INR 38486
4.4/5
Excellent
GGuest UserFirstly, this hotel is perfectly located for business travellers to Macquarie Park Business Centres. The hotel is 5 minutes away from offices, Macquarie Centre and train stations. Absolutely perfect for my work trip. There were some positives. Rooms are fine, completely what you would expect from a business hotel. Bed was comfortable, there was a TV that I never used, space to put luggage and hang up your clothes, a table and a chair etc. However, it goes down hill from there. I'll list the negatives 1 by 1: 1. One pillow had a very strong odour coming from it. Smelled like bad musty BO. I literally had to move the pillow into the cupboard as I couldn't stand the smell. However, this meant that I could smell this musty smell every time I came in and out of the room. 2. 1 of the provide bath towels had a big hole/tear in it. 3. Housekeeping made an error and did not provide shampoo but instead 2 conditioners. Easy enough, I called up reception and they said I have to come down to the reception to get it myself. Fine, went down and was given 1 bottle of shampoo. I went back upstairs to shower only to find that the shampoo given was pre-opened/pre-used. Terrible. After my shower, I went back down to speak to another receptionist who was apologetic and gave me 2 bottles of shampoo. 4. On my second day, I realised housekeeping had not come in, so I went down to speak to the reception again and was told that because of COVID, they only do housekeeping on after the 3rd day of your stay which made it null and void for me. 5. Fitness centre was adequate but they did not replenish the towels and did not clear used towels regularly. On my second day, I had left a used towel on the side as the bin was full. On my third day, the bin was still full and my previous towel still sitting there in the same position I had left it in. Forth day, no more clean towels. 6. If they were so concerned about COVID, they would have more regular cleaning of public areas like the gym and in the hall way where an empty glass and cup set for 3 whole days. The lack of cleaning in public areas to me is unacceptable in the hospitality industry now. All in all, I cannot recommend this hotel to anyone given my concerns above, especially the lack of cleanliness while we are dealing with an epidemic.
Holiday Inn Express Sydney Macquarie Park, an IHG Hotel
Holiday Inn Express Sydney Macquarie Park, an IHG Hotel
Macquarie Park
Price per night from: INR 7683
4.4/5
Excellent
GGuest User4 night stay for Vivid. Chose this as an Accor member and that it was close to the Harbour. Upgraded to a Prestige Suite, Club benefits and was not disappointed. Yes the building is not new, it’s not like the shiny new hotels in town, but it’s solid and my sleeps were uninterrupted and rarely heard noise from the hall. My Suite 930 was spacious, clean, well appointed, Sofitel Bed topper and electric sockets to plug in my adapters to charge. Like other reviews no USB ports but I’m sure most sensible travellers have an adapter. The Club Sofitel access was the perfect addition. Early check-in and waited with a hot tea while my suite was made up. It was 9:30am but the room was rushed and 30 minutes later I was unpacking. Evening canapés and drinks from 5:30pm. Table drink service by Alley and her dedicated, personable, attentive team. They remember your preferences pretty quickly and it became an oasis from Vivid hoping and sightseeing. My suite completely blocked out the light and slept through 2 alarms, it’s the Sofitel Bed topper. Breakfast at Club Sofitel, peaceful, plenty of options to choose from, salmon and capers to a great gluten free station, eggs cooked to order and a great way to start the day. Try the Dilmah Blood Orange and Eucalyptus tea. Thanks Lara. Afternoon Tea served from 2:30 and daily sandwiches , scones, cakes and complimentary drinks, tea, coffee and soft. On entering the Club Lounge, always a friendly greeting, your preferred drink served and a relaxing space anytime of the day. The Club team really made my stay, they work really hard to make your stay great. Housekeeping always made up my room before my afternoon return. Always a Bonjour as you walked past them in the hall. My stay was great. All the staff were friendly and helpful. The Lobby is grand and the history of this hotel makes her great. Not the newest but I prefer tradition and good honest service. Definitely not the style of hotel for everyone but my expectations were met and exceeded beyond imagination. Club Sofitel is a must. ⭐️⭐️⭐️⭐️⭐️
Sofitel Sydney Wentworth
Sofitel Sydney Wentworth
Sydney Central Business District, Sydney
Price per night from: INR 13366
4.3/5
Excellent
NNimingdianpingzhe1. The location is quite good. Close to everywhere!walk to Darling harbour, china town, market city, star ****** and even circular quay! 2.The speed of check-in is way much slow. Need patience to deal that period. And no any room service at night shift 3.建筑很有特点,充满年代感的外立面,还有内部裸露出来的主体结构。和现代化的五星酒店相比,还是比较特别的。 4.设施设备一般般,可能因为年代太久。住13层的话有隐藏电梯,上下楼快一些。
Oaks Sydney Goldsbrough Suites
Oaks Sydney Goldsbrough Suites
Darling Harbour, Pyrmont
Price per night from: INR 8719
4.2/5
Very Good
IIKBUM LEEIt was a great service by Manager. Actually, we booked wrong, was small. Of course we paid extra fee to change the room but we were very satisfied stayed at Meriton...we will book there again for next our family trip to Sydney. Highly appreciated to Meriton reception team & Manager. Strongly recommendable to our friends.
Meriton Suites Campbell Street, Sydney
Meriton Suites Campbell Street, Sydney
Haymarket
Price per night from: INR 9742
4.1/5
Very Good
GGuest UserGood rates to stay in the heart of the Sydney CBD. Special offer for paying in cash, otherwise the normal charge for using credit card. Located near Town Hall and Queen Victoria Building with easy access to shops, restaurants and transport. Compact Queen Room was small but had the main requirements if you are only staying in the room to sleep and out all day - comfy large bed, TV on the wall, small desk and chair, air con, free wi-fi, small room safe, small fridge and coffee/tea facilities, blackout curtains, regular and nice rain shower fittings. Soap and wall dispensers of shampoo and body wash provided, but other amenities like hair conditioner, iron and iron board or dental kit can be requested from Guest Services (sign with list in the elevator). Friendly staff. Reception closed in the early hours but just use access card. A few negatives. My room was located facing the nearby wall of the building next door (so no view). I requested a view (if possible) but was informed there were no views for my room. I don't think hotels realise how any outlook can make a big difference for some guests to enjoy their stay. If I book again I would check first if a room facing the street was available. Worse and disturbing for me though was the constant humming noise and sometimes slight vibration caused by the air ventilation shafts outside my window (one quite close and attached to the outside wall). It also took a couple of days and some confusion before I received a make up room/do not disturb door sign. Many hotels these days take this lightly and are very casual about such arrangements, but some guests are more comfortable having this sign. Very minor was the cold water barely ran in the bathroom basin which was a little convenient at times. There was a TV entertainment lounge nook in the corridor outside my room which was not used during my stay but I would find that disturbing if it had been. Overall a pleasant stay but check out the different types of rooms available.
Yehs Hotel Sydney Qvb
Yehs Hotel Sydney Qvb
Sydney Central Business District, Sydney
Price per night from: INR 8374
4.1/5
Very Good
GGuest UserA great place to stay near Light Rail, Chinatown, Central, and shopping. Our room was excellent, and we found the reception staff always welcoming and helpful. We really enjoyed our stay. It is an excellent hotel for location, for guests who may have difficulty walking up and down sloping streets, as it is in a comparably level area.
Metro Hotel Marlow Sydney Central
Metro Hotel Marlow Sydney Central
Sydney Central Business District, Haymarket
Price per night from: INR 8972
4.1/5
Very Good
CCamintelAlthough my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app. Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion. What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.” They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.
Meriton Suites Pitt Street, Sydney
Meriton Suites Pitt Street, Sydney
Sydney Central Business District, Sydney
Price per night from: INR 9731
3.9/5
GGuest UserGorgeous room (: I will give them 5 star hotel. Amazing breakfast all staffs friendly and warm welcome dring was nice.
W Sydney
W Sydney
Darling Harbour, Sydney
Price per night from: INR 20474
3.8/5
JJoelWhen I came back, the Door was ajar one of the nights of my stay. (Lucky nothing was stolen) Hotel charged me extra for the stay without informing me and it is difficult to connect to the hotel to ask about this charge.. Room does not have toothbrush
Courtyard Sydney-North Ryde
Courtyard Sydney-North Ryde
Macquarie Park
Price per night from: INR 8155

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