Guest User
July 21, 2024
Knew from reading some reviews this was an older style hotel, but the impression was most felt this was an attractive quality. It’s however in dire need of some investment, the pool tiles are cracked/missing or cemented back on randomly, bedroom furniture is really old (but the sheets & towels were clean). The urgent job would be to modernise the bathroom facilities!! We noticed an awful smell (like sewage) coming from the bathroom on day 3 of our 6 night stay. Reported it at 0700 to reception on our way out for a day trip. Advised the shower didn’t drain very well & perhaps this was the cause? When we returned at 5.30 pm we asked the person then on reception if the smell had been identified, he shrugged & said he didn’t know, then added perhaps the other receptionist forgot… we reported back on our way out for supper the smell was unfortunately still present and (as others have experienced on this forum) found a large amount of air freshener had been sprayed in the room on our return later that night. We didn’t take this up with the staff again as clearly they didn’t care. On our return to the UK we logged the issue with our booking agency, who shared this with the hotel. We received one of the rudest messages we have ever had from an establishment in hospitality, I was so disappointed & quite frankly offended as we were nothing but courteous and polite, despite a substandard service. I therefore wouldn’t recommend this hotel to anybody!