Extended Stay America Suites - Boston - Waltham - 52 4th Ave

Good service

Bed sheets not changed, room not cleaned, only 4 towels were provided for 3 days

THIS PROPERTY IS A SHELTER !!!! STAFF UNPROFESSIONAL AND RUDE. I WAS TREATED IGNORANTLY AT CHECK-IN Very smelly and loud throughout the entire building

This hotel is a cheap hotel with generic everything. So you get what you pay for. No frills. However the hotel did have a partial renovation makeover with updated elevator, wall paint colors and some lamp and furniture and decor updates in a tasteful style but other parts of room decor looks very dated. Kitchen only has a dish towel. No cookware or flatware or dishes etc. disappointing! Breakfast was extremely cheap with a couple cheap items to eat like packs of oatmeal and hot water, coffee and a cheap package mini muffin. Not my idea of a free breakfast! No fresh fruit. No yogurt. No hard boiled eggs or toast. Room was clean in general areas but very dusty and dirty on lamps, molding, tv clicker, clock. Bedding was cheap but okay. Only three pillows but were good. However the mattress was very cheap. Not the worst hotel mattress but not the best either. In a very convenient location. I would recommend if under $75 a night. But hotel needs some updates and better cleaning to charge more. Forget the little you get for breakfast.

Rude staff, awful smell throughout, dirty, loud, dead bugs in room, bathroom ceiling peeling and about to fall down. Nicer hotels nearby and not much more money. Ended up leaving and checking in to a nicer hotel around the corner. Will never stay at Extended Stay again

General manager is awesome including her staff

Umm this place is rather run down. On a Sunday morning told something could not be fixed until Monday. Glad it was not something serious like a toilet!

The room was really good and the staff was very nice.

Hotel was overbooked and had no room for us. Left us without accomodations at 2 am. AND THEY STILL had the audacity to charge me for not staying there. Completely disappointed by this. I have booked many months in advanced but they probably greedy