Guest User
June 2, 2024
When I booked a room at this hotel, I accidentally double-booked, due to the internet freezing in the middle of payment. I did not find out what happened until the concierge advised me on the day we showed up. The concierge refused to refund the extra payment, even though the hotel was not fully booked. She was quite rude about it.. She did not even offer to upgrade us to a better room, seeing as we paid double. The room we got was tiny, and the bed was creaky and uncomfortable. Np mini bar, no coffee or tea making facilities. Just awful.