Gilmer Apartment Hotel

I originally booked for 3 nights. When I checked in on the first day, it was around 9pm. The front desk was off duty. I had to call their office to get the password and then open the key box at the door. The whole experience was honestly not very good. The service couldn't keep up. I later learned that there were no night shifts because there were not many rooms. When I entered the room, I found that the room was different from the photo. Although the layout was the same, the real room was older and the lighting only had cold light (the bedside lamp was not turned on after tinkering with it for a long time). Later, I asked to check out and there was nothing in the room. The front desk only confirmed with me the next day that the first night's room fee would be charged, and the subsequent nights could be refunded. The overall feeling is that I am grateful to the hotel for being willing to refund. I suggest improving the room facilities and night front desk service.