Novotel London Heathrow Airport - M4 Jct 4

THIS HOTEL IS CLOSED TO THE PUBLIC. I made my booking via the hotel website (All Accor Live) three weeks ago. My booking was accepted on the ALL website as a mistake. On arrival I was told that this hotel has been closed to the public for more than 2 years. Any reviews you see here on Tripadvisor are therefore mistakes. I did not know this until I arrived at the hotel. The hotel management were helpful in finding me an alternative ALL hotel. Luckily my taxi driver waited while this was resolved and took me to an alternative hotel.

Very clean rooms, , Good breakfast, food is amazing and service is excellent. Check in was easy. Overall managed very well. Good location and thanks specially to F&B Manager Rik for all the help.

I stayed when I come back from home country, very good and friendly staff. Food was delicious and very good portion. I will come back with my family as they have beautiful indoor swimming pool and very nice area for kids to play.

Stayed here during quarantine with my family. The staff went out of their way to fulfill our request. The manager was very helpful too and completely understood our helpless situation. Overall a hidden gem !!!

Perfect place to stay this place very well clean everywhere we are happy to stay here very near to the Heathrow airport Landon very attentive staff all things very near to this place they provide excellent customer service highly recommend

I booked and paid for a room in September 2022. Yes paid for it. In January 2023, two weeks before my booking date, they cancelled my reservation. No reason given. Tried to enquire why, no response. WHAT A JOKE !

It’s true, an open sewer would be more welcoming and hospitable. Clearly something underhand going on at this establishment. Signed at the roundabout as having a Restaurant and only after paying are you greeted by some low intellect individual who can only just string together “restaurant closed”. AVOID, at all costs.

I went to checkin to the hotel with my confirmation number. I was told that my confirmation number and name was not in the system and that the hotel was even closed to the general public? I had just booked the hotel a week earlier. When I came back home and disputed the charge with my credit card company, I was told that when the hotel was contacted by the credit card company the hotel said that I stayed at the hotel? This place is a SCAM. London has plenty of nice places, this is not one of them!