Top 5-Star Hotels in Yokohama

There is nothing to say about the cleanliness of the rooms or the convenience of the surrounding environment. It is very disappointing that I felt the quality of the employees working there were poorly trained, which is not appropriate for a hotel in this kind of price range. The front desk and baggage desk personnel were so unprofessional that I felt it would be better if they were mechanized.

Our conference was next to the hotel so the access was perfect. It is also located near many shopping malls, shops, restaurants, etc. so it is convenient. In addition, it is also near to a subway station so going into Tokyo or other destinations is easy. The hotel itself is nice, clean, with good facilities. An excellent stay!

The Regency Club staff at this hotel are some of the best in the industry. Staff that made our 15 night stay feel like home: Shoko, Risako, Chiaki, Shelley, Futoshi, Bianca, Mizuki, Hsegawa and some others but unfortunately I didn't get their names. They helped me with all me needs and questions including helping me with reservations and travel plans. They all speak English and are super patient with families. The rooms are super clean and modern. Housekeeping is amazing and made sure our baby diaper pail was changed each day and every inch of our room was clean. I opted for a suite which had an amazing bathroom with a super big tub. The blinds are automatic and the views are great. Breakfast buffet had so many choices and was so good. Hotel is 2 blocks from an amazing waterfront park and a 10 minute walk to Yokohama Stadium. 5 minute walk to Chinatown as well. The train is also less than a 5 minute walk and there is a 24 hour Lawson right across the street. Oh yea, a really special thanks to the bell-woman who waited with my luggage across the street in front of Lawson with the taxi while I ran back to my room after realizing I forgot my phone in the room after checking out.

At the top of a downtown tower is the Oakwood Suites Yokohama. Upon arrival; after parking in the hotel's underground car park, we arrived at the reception with a breathtaking view of the city of Yokohama and Mount Fuji in the distance. Our rooms were fantastic and beautifully decorated. They were very large with a large, very well-equipped kitchen, a magnificent bathroom, a washing machine and a breathtaking view of the harbour. The cleanliness of the room and the hotel was exemplary. We had a very pleasant stay and all the hotel staff were very welcoming and friendly.

■ View bus Luxury Ocean twin Bay View Room The room with a clean can has a large window and a balcony. The view from the room, the balcony is the bay bridge, the Ferris wheel is visible. The bathtub and shower room are separate 々, so you can take a bath time slowly. The night view of the Ferris wheel with the bathroom was also very beautiful. Breakfast is surrounded by palm trees and a buffet style restaurant with a southern atmosphere. There were many items and it was delicious. This time, the prefectural people were applied and we were able to stay at a reasonable price. The front desk staff was also very good. # Yokohama Bay Hotel Tokyu # Night View # Sakuragi Cho # Hetare Oji's travel repo

The Intercontinental Yokohama Pier 8 is part of the Cruise Terminal Complex ”Yokohama Hammerhead”. If you are familiar with Cup Noodle museum, then it's right behind it. It's also a short 10 minute walk from the other Intercontinental: Yokohama Grand. The closest stations for both these hotels is the Minatomirai station on the Minatomirai line. If you are coming by JR, the closet station is Sakuragi-cho on the Keihin-Touhoku line and from there about a 15 to 20 minute walk to Yokohama Grand and a further 10 minutes to Pier 8. From the Hammerhead, you can clearly see the iconic fin shaped Intercontinental Yokohama Grand. It's in a good location with shops and restaurants in Yokohama Hammerhead, Marine & Walk and the famous Red Brick warehouse. The hotel is a rectangle building with an open area in the middle (garden) of the building from level 3. The ”outside” rooms are the City and Bay View rooms while the ”inside” rooms are the Garden View rooms. There's also a rooftop garden where you have a great view overlooking the bay and can just sit and relax in the sun. The staff were exceptional and the rooms amazing. Would definitely stay again and highly recommend it.

We booked a Standard Double Room and were upgraded to a Club King as Bonvoy Platinum members. Our first impressions of the hotel were big, beautiful, convenient, but with minimal and stingy service. The Club King room was very nice, modern, quite large with a sofa and desk, and spacious bath. And very clean with lots of amenities. Bed was excellent. Location is very good with direct access to the station, shops, restaurants, and Takashimaya Department Store. Platinum Elite members can check in at the Club Lounge. The lounge is not too large, and I imagine it being very busy on weekends or holidays. Refreshments throughout the day are extremely minimal, just drinks and very light snacks like cookies and crackers (I would definitely not describe this as ”afternoon hors d’oeuvres” as stated on their website). The evening cocktail service is a bit more expansive with salad, 4-5 hot dishes, and dessert. I requested something vegetarian as there was nothing besides salad, and they were able to prepare a steamed vegetable plate and tiny fruit plate which were delicious but not filling, and nothing compared to the regular options available. When asked if it might be possible to prepare a main dish (something with more carbs), I was told they could either give me plain white rice or plain penne pasta with no sauce, I was told to add salt and pepper for flavor. Seriously? Would anyone feel pleased with such an offering? I obviously refused, and was left with a bitter feeling for the rest of our stay. Note that this property does not acknowledge the Marriott Platinum “Guaranteed 4 p.m. Late Checkout” benefit. We stayed on a Sunday, checking out the following Monday (not a holiday, and definitely not a peak day) but were denied late check out, only given 1:00. For a previous reservation, once again checking out on a non-peak Monday, we were also completely denied late check out (only standard 12:00 check out). To the Management of the Yokohama Bay Sheraton Hotel & Towers, I have a simple question, do you offer 4 p.m. late check-out to your Platinum Members? This is a major deciding factor for Platinum Members in choosing your hotel. Breakfast was not available in the Club Lounge, but in the buffet restaurant Compass. (Another clear indication that the Club Floor was not very busy, so why no late check out?) Breakfast here was nice, not an expansive selection, but a decent selection of both Japanese and Western dishes (but few or no vegetarian options). The orange juicer machine was especially good. Overall, this is a very nice hotel, but it does not feel like a Sheraton property as they deny Bonvoy Elite benefits when they see fit, and the service is not that of an international hotel. Elite Members are not treated as such. It feels more like a Japanese hotel that’s a step or two behind international standards. I really hope things improve as the hotel itself is very nice and we’d like to visit Yokohama again soon.

Just had a very good stay at this lovely Hotel. Close to the cruise terminal and perfectly situated opposite the Gundam factory and the vintage liner . We could see both from our room. We had bed and breakfast and the breakfast is in the magnificent Normandy restaurant. Very enjoyable and elegant. The café in the hotel is certainly worth eating at and is very popular. Our room was large and well fitted, but in need of refurbishment. Insufficient USB points, and a message that you could easily overload the system if you use a kettle and hairdryer at the same time! But what a magnificent historic building this is with wonderful displays of its history throughout. Staff throughout are attentive and charming. We did have one problem on our last day concerning out included breakfast. There was a huge queue and we didn’t have time because of our trip to the airport. Room service was provided instead, but it’s worth checking in advance if you need to book for breakfast and to make sure they can accommodate you if you have a flight. We would definitely stay here again. It is our hotel of choice in Yokohama. Some lovely shops nearby and of course a few seconds from Chinatown.

No reserved parking for hotel guests. Guests have to walk in the winter cold, and unfortunately during my stay all the surrounding car parks were full due to an event at the arena directly adjacent to the Westin. So a good 10m walk. Subsequent days, the parking directly adjacent to the hotel was available. Unloading of luggage wasn't as swift as hoped, a sole female receptionist had to struggle with my full sized heavy suitcases. She was helpful and tried her best with my family helping. Waiter at breakfast irked me - after waiting for water for some time, my father in law tried to help himself to a jug, only to be told ”this is not for you - this is for lunch time”. Obviously unacceptable and I made the person very clearly aware of that. Hardware fantastic. Beautiful design and generous rooms. Great gym. Aesthetically the entire hotel is great and with understated style. Compared to other five star hotels in Japan the concierge is a particular weak point. I've been blessed in previous Japan trips with concierges who are helpful, give great advice and tips on restaurants, bars, sites; however Westin Yokohama concierge was unable to recommend any nor was it able to help. secure any bookings. The end result whether intentionally or not, always seemed to revert back to a recommendation of their own hotel restaurants. Is it the inexperience? Is it the training or lack thereof? Whatever it is, until it is rectified I cannot fully recommend this hotel.

I was on a visit to Japan with the Al Ain Club team (the Asian Cup final match between Al Ain and Yokohama). The Yokohama team won the first leg and the return match remains on the 25th in the city of Al Ain. The hotel and all the employees provided us with distinguished and professional service, a beautiful smile and professionalism. In providing services... I thank you very much, especially the concierge staff Saeeda and Yuka, because they helped me a lot. And the concierge employee who helped me buy a therapeutic device. I was searching a lot for you... as well as room services, cleaning and reception... I used to love Japan and respect them very much, but after this visit my love and respect for them increased... I obtained a visa for three years. But with one entry... I don't know why... because I hope to come to Japan to visit with my family... is this easy or impossible...