Zhuhai Hotels with Airport pickup service

First time at hotel and this place service are outstanding especially the concierge services, the guys were truly amazing and very helpful, one of the best. Room was good, had the view of the shopping areas, seeing people moving about. I do daily exercise and went to gym room, it was neat with good exercise machines but I was disappointed at the cleanliness which must say is quite poor and bad for this standard of hotel. I know the swimming pool is out of used but gym was allowed and there was no one at the receptionists area and there was 4 treadmills but one was broken, have no idea if the management is aware of it. Then in one of the treadmills there are holders for bottles and someone must have finished their breakfast or what and after having fruit they things the fruit waste inside the water holder and the used towels was everywhere on the bench and table. Clearly no one was cleaning it. I stayed for 2 days and 2nd day went guessed what the fruit waste was still in the treadmills holder and it was rotten away so it is true to my understanding no one is cleaning even though there is a cleaning lady, LOL it must be just there for display and no action. Plus the water machine can be used but no cups to use, i wondered if guests is supposed to use their hands for holding water. Then there is the towel, there are only a few small exercise towels outside the receptionist area and there was small swimming large towel i asked the cleaner if they had small ones, she days no, well am thinking why leave large towels when you only have gym room. Well apart from the gym I think it is a great hotel. Plus do clean the gym room.

I have been staying at this hotel numerous time and was very disappointed this time. Don't get me wrong but the service of the hotel and staff are all first class but was very disappointed with a staff at the fitness centre, as I am a health person, I have to book a hotel that has a fitness centre, after check in I went to do my exercise and after signing in as usual I ask for staff for a towel as I am a sweaty person. Guessed what she said to me ”No we don't give out towel, you need to bring your own from your room” I was shocking, I wanted to reason with her that I have no been rejected with a towel each time I stay here. So I had to do my exercise without a towel and drench with sweat and smelly, I was completely disappointed. I thought to myself when did this changed. So next day i went to do exercise but brought my own towel, well actually I asked the cleaner on my floor if I can get extra towel and she asked why I, is it not enough to use, I say, ”no” to take to fitness centre because they wouldn't give it to me. The cleaning lady say no they should give to you, it is their duty, I told her they say no, I need to bring from room but the lady was very nice, she let me take whatever I want but she said, she never heard of it. Upon my check out, I asked the front desk if this policy has changed and they were shocked as well, they says ”No” they have to give you towel and one of the staff says he went yesterday and they asked for it and they give him. I say no, they wouldn't give it to me, they says they will speak with the fitness centre, I do hope they will speak with them as I think it is stupid that I need to bring a towel myself. I hope next time I wouldn't occur this situation again. Disappointed with it this time.

Hotel room was cozy and comfortable and comparable to some 5-star hotel under Marriott Group. Hotel staff Ms Liang（ 梁小姐 ） and Ms Chen（ 陈小姐) was very friendly and helpful in attending to us. Ms Liang helped to arrange a special welcome for us in the hotel room and it was a nice surprise! We came mainly for the Zhuhai Airshow and Ms Chen( 陈小姐） offered us transport options which helped us to get to the exhibition site and we appreciate her help. Only complain was there was limited variety in the breakfast menu but noodles was very nice and it was enough to keep us full for much of the day. We will want to come back again when we next visit Zhuhai. Hotel location is good and convenient to visit Macau. There are also many shops and restaurants in the nearby basement shopping mall.

3D2N short stay in this hotel with two kids. Reception staff is nice and helpful, patiently explaining the hotel facilities and the malls. Special thank to staff Aurora, she is nice and kind! Location is 30-45 mins from HZM point, depending on traffic flow. Room is clean and spacious. Swimming pools, indoor and outdoor, are best for kids and the staff are also nice. The mall is under the hotel and so many options of restaurants and playrooms/game facilities available for kids. Would definitely return !

I have compared several hotels in other apps, and the evaluation of this hotel is mixed. I may be a ”stubborn” and I have to find out. The concierge opened the door at the hotel entrance, checked in at the front desk, the guest service manager Clean handled the problem, and the service of the room staff was very satisfactory. The hotel's decoration layout, facilities and equipment, and the quality and variety of breakfast are all very good. It was an unexpected experience for me!

Great services and great hotel. We arrive at late evening but the restaurant and hotel were so nice and get everything ready and prepared. We feel very welcome and had great time here. We definitely will come again. Thanks for all those teammates support us during this trip. Much appreciated! 一間10分值得再來的酒店

I recently had the pleasure of staying at this exceptional hotel, and I can't speak highly enough of my experience. From the moment I arrived, the staff went above and beyond to ensure my stay was perfect. The rooms were immaculately clean, beautifully decorated, and featured all the modern amenities one could wish for. The facilities, including the spa and pool, were top-notch and provided a welcome retreat after a day of exploring. However, what truly set this hotel apart was the outstanding service provided by the staff, particularly Hedi, the hotel butler. Hedi's attention to detail and commitment to excellence were unparalleled. He anticipated my needs before I even expressed them and ensured that every aspect of my stay was flawless. His warm personality and professional demeanor made me feel genuinely cared for and truly enhanced my overall experience. I highly recommend this hotel to anyone looking for luxury, comfort, and impeccable service. It was an unforgettable stay, and I will definitely return. Thank you, Hedi, for making my visit so special!

I recently stayed at this exceptionally clean and beautifully maintained hotel, and it exceeded all my expectations. The location is incredibly convenient—just steps away from the station towards Macau, making it easy to get around without any hassle. From check-in to check-out, the staff were outstanding in every way. They were not only professional and polite but also genuinely helpful, always ready to assist with a warm smile. Every interaction felt personal and welcoming, and they went above and beyond to ensure my stay was comfortable and enjoyable. It’s rare to find such a high level of service that combines efficiency with kindness. The rooms were spotless, reflecting the hotel’s commitment to cleanliness and attention to detail. Everything was carefully arranged to create a relaxing atmosphere, making it a perfect retreat after a long day of exploring. The amenities provided were excellent, adding to the overall comfort and convenience of my stay. With such a wonderful experience, I will definitely book this hotel again for my next visit. I highly recommend it to anyone looking for quality service, prime location, and an immaculate environment. This hotel truly sets a standard in hospitality. 我最近入住了这家干净整洁、维护良好的酒店，体验远超预期。酒店位置极其便利，紧邻通往澳门的车站，出行非常方便。 从办理入住到退房，酒店员工的服务都无可挑剔。他们不仅专业礼貌，而且真心乐于助人，总是带着温暖的微笑随时准备提供帮助。每一次交流都让人感到宾至如归，他们为了我的舒适和愉悦不遗余力。这种高效与善意结合的服务在其他地方很少见到。 房间一尘不染，充分体现了酒店对清洁和细节的重视。每件物品都精心布置，营造了放松的氛围，是我一天探索之后完美的休憩之地。酒店提供的设施也非常出色，让我的入住更加舒适和方便。 有了如此美好的体验，我下次来一定还会再次预订这家酒店。强烈推荐给任何追求优质服务、绝佳位置和洁净环境的旅客。这家酒店真正设立了款待的高标准。 I had the pleasure of interacting with 小瑶 ，a remarkable member of hotel team who truly elevated my experience. From the moment I arrived, her warm, welcoming demeanor made me feel genuinely valued. She went above and beyond to ensure every detail of my stay was perfect, showing exceptional attentiveness and care. 在我最近的入住过程中，我有幸遇到了一位杰出的员工小瑶，她的服务使我的体验更加难忘。从我到达的那一刻起，她那温暖而热情的态度让我感到非常受欢迎。她始终关注细节，超越了我的期望，展现出无微不至的关怀。 她的礼貌和专业精神立刻引人注目，为我带来了舒适和放松的氛围。她总是能细致入微地预见我的需求，快速而礼貌地回应我的请求。不论是安排特别服务、提供本地推荐，还是定期询问我的满意度，她的服务水准堪称一流。 除了她的贴心帮助，小瑶还展现出了一种真诚的善意，让我倍感亲切。她待我如贵宾，而不仅仅是普通的客人，营造了一种温馨而友好的氛围。她对卓越的追求和高标准的服务真正体现了贵酒店的核心价值。显然，她对工作充满热情，我非常感激她提供的优质服务。她无疑是贵团队的宝贵成员。 Her politeness and professionalism were immediately noticeable, setting a tone of comfort and ease. She anticipated my needs effortlessly, responding promptly and with the utmost courtesy to any requests. Whether it was arranging a specific service, offering local recommendations, or just checking in to make sure everything was satisfactory, she provided a level of service that is rarely seen. Beyond her helpfulness, 小瑶 demonstrated a genuine kindness that made me feel at home. She treated me like a valued guest rather than just another visitor, creating an atmosphere of warmth and hospitality. Her commitment to excellence and high standards truly reflect the core values of this establishment. It’s evident that she takes great pride in her work, and I am grateful for the exceptional service she provided. She is truly a credit to your team.

This hotel is one of the best I stayed in Zhuhai, the staff are very friendly and helpful. Location is literally the best in town as it's connecting with one of the largest and high-end mall in town. Last but not the least, the faculties are 100 out of 100, the gym and swimming pool are nearly perfect.

1. Hotel Package and Value for Money The hotel package was extremely affordable and offered excellent value. It included a seafood dinner buffet, two days of breakfast, 3D2N unlimited entry to both Ocean Kingdom and Spaceship, and even a free ferry ride. This was a fantastic deal and made our stay very budget-friendly for all the experiences it included. 2. Hotel Amenities Chimelong Hengqin Bay Hotel is highly family-oriented, with plenty of kids’ amenities. There’s an indoor playground, a water park, and even their own dolphin pool! Our daughter loved the tailored experience, especially with the room beautifully decorated in a dolphin theme, complete with balloons and a children’s bed. The hotel really made an effort to cater to families. The only downside was that the basic rooms do not have interconnected doors, which would be more convenient for families needing multiple rooms. 3. Chimelong Ocean Kingdom The park was an absolute highlight of our trip. The scale of Ocean Kingdom is impressive, though it does require a lot of walking, which can be tiring. One drawback was that the shuttle bus didn’t stop close to the park entrance, making it a bit inconvenient. However, the park offers plenty of entertainment for the entire family, with amazing attractions like the Orca and Whale Shark exhibits. The size of the park means there’s always something new to see and do. 4. Overall Experience We had an amazing time at both the hotel and the park. The combination of the family-friendly hotel amenities and the diverse attractions at Ocean Kingdom made this trip memorable for all of us. We are definitely planning a second visit!