Hotels With Swimming Pools in Massachusetts, United States

The hotel room's thermostat was set at 68 degrees F when we entered but we found it to be quite warm, so we turned the thermostat down to 65 degrees, then further to 62 degrees because the room was still quite stifling. Around 2:00 a.m., uncomfortable and sweating while trying to sleep, we called the front desk and told them that we had lowered the thermostat to 60 degrees F but that the heat was just as warm as when we first entered the room (there was no way to measure it but I'm guessing it was close to 80 degrees). The front desk told us that the thermostat only controls the heat; that is, lowering the temperature will not actually cool the room or turn the heat off. They told us that the only way to stop the heat was to turn it OFF. We were also advised to open a window, which we did; but the noise from the city outside did not help us get a good night's sleep at all, and the room took a while to cool down enough to be able to sleep comfortably. This one issue---the extremely warm and uncomfortable room---is enough to make us not return to this hotel in the future.

I would recommend this Hotel for someone who’s traveling to Boston and need a place to near by the Bar, Hospital, China town and Downtown of Boston. It was a pretty good hotel, quite and convenient inside.

Nice hotel, 5 minute walk from the T station and also a complimentary shuttle from the airport. Easy (and early) checkin was helpful, room was a good size and bathroom was good, excellent shower pressure. Check out is 11, so there is no need for the cleaning lady to knock at 820!!

Oct2022: 3⭐: I selected this hotel as a result of needing a place close to the house with easy access to the airport. I selected this hotel through the Bonvoy app based on it fitting the criteria I desired. I wasn't able to get to the hotel until the afternoon hours about 1700. I picked up my spouse from the airport and we decided to get her checked in at the hotel on the way to the hospital down the toll road. I noted that the hotel was difficult to enter and it took a bit of concentration to locate the front entrance of the hotel as it sits over top of the tollway 90. There were two handicapped parking areas available at the check in lot. There is a pay parking garage attached to the hotel and adjacent to the front entrance into the hotel. The parking garage has more handicapped parking areas available and regular parking as well. The areas are not good for large trucks or RVs. The entrance was located and I parked and we went into the hotel. We walked to the front desk and a female worker didn't greet us, didn't say hello, nor did she say welcome to the hotel. The worker said ”give me your id”. My wife was standing there to my side and I looked to see if there was someone else there we had stepped in front of or cut in line. There was no one there but us. My wife said what did she say? Is this the check in desk? I commented that this is the check in window, right? What happened to the smile, good afternoon, welcome to Sheraton, or just hello. DEMANDING my identification upon entering the building was definitely not appropriate. Having a bad day isn't MY fault. I have a choice to choose this location, not the other way around. We finished the check in at the desk, paid for parking, and we went to the room. We dropped off the bags and found that the bathroom door sags and does not properly close as it's hitting the bottom of the frame. One of the window blinds wasn't properly functional. The noise canceling device and the traffic was something to tolerate. Some vehicle drivers passing under the hotel on the tollway, enjoyed throttling the engine. This added noise to an already bad situation. Decent area food spots are walking distance from the hotel.

Went with another couple and we had a fantastic time. This hotel was so close to so many amenities and great restaurants (all in walking distances). Love how you can have coffee/tea at the lounge before or after you go back to the room…loved the free water near the elevators. Most of the staff are super friendly. The rooms were pretty basic and met are needs. Now you would ask why I gave it a 3 star rating….well, this whole trip was paid by my daughters for their father’s birthday early September…3 weeks later we got charged again… my husband left 3 phone messages and an email to the manager at this hotel BUT never received a response….he was totally responsible for me giving this hotel a 3 star rating!!!

Hotel location is good, easy to enter and exit, only 8 kilometers from Luogan Airport, there are a lot of public transportation nearby, the bed is very large, the standard room is two 1.5m beds, the towels are also four people, we only live two very spacious and comfortable, That is, the facilities are older than the domestic hotels, and they do not hinder the use of functions.

The room facilities and other facilities are basically the same as the Wynn in Las Vegas, and they are also similar to those in Macau. Even the English on the toiletry box is bigger than the Chinese. This price is very good value for money for hotels of the same class in Boston. However, the hotel's food is inconvenient and there are many gamblers, which is a bit troublesome. The quality of front desk staff varies. The employees at the beginning were pretty good, but the employees you know later were much worse.

It's connected to the mall, so can do everything without going outside. The facilities are a bit old, but room is spacious and the windows don't open. I highly praise Mr. Augustin(?) at the front desk. I'll never forget him kindly finding me a beer opener. I will definitely go again because of him:)

The room is suitable for a large family because it is a suite, equivalent to two bedrooms. The only inconvenience is that it's a bit far from the subway station, but it's not far from Harvard and MIT, which is quite convenient. There is a Whole Food supermarket nearby where you can buy some things. There was too little food at the buffet, but Starbucks gave me a pot of coffee, which was great

I stayed here one night during both my trip from El Paso, Texas to Rockland, Maine (stopping overnight in Boston) and again on my way back. It isn't a fancy hotel but it is a great ”commuter” hotel. Despite it being right next to the airport, I never really heard anything during my first stay when my room was at the front of the building (Room #312), and was only faintly aware of the planes taking off on the second night when my room was on the backside of the building (Room #213). The rooms were impeccably clean (even the windows which were crystal clear) and comfortable. The bed was ”comfy cozy”, and the shower was the BEST I have ever had in a hotel. The personnel were friendly and efficient. Ryan, at the front desk was especially understanding and helpful in getting my boarding passes for the next day's flight printed for me (I'm a ”senior” and go old school in wanting printed paper boarding passes). I would also like to give a special ”shout out” to my shuttle driver, Carolyn, who was especially outgoing and friendly (while still maintaining a constant watch on traffic). Speaking of the shuttle, they were very helpful and spot on when giving me directions as to how to get from my arrival gate at the airport to the spot where their bus would pick me up, and the bus arrived within the time frame they promised. Because of my experience with this hotel, I will be booking the Hilton Garden Inn at Sky Harbor Airport North in Phoenix for my ”stop over” nights during my Hawaii trip next spring.

The hotel room's thermostat was set at 68 degrees F when we entered but we found it to be quite warm, so we turned the thermostat down to 65 degrees, then further to 62 degrees because the room was still quite stifling. Around 2:00 a.m., uncomfortable and sweating while trying to sleep, we called the front desk and told them that we had lowered the thermostat to 60 degrees F but that the heat was just as warm as when we first entered the room (there was no way to measure it but I'm guessing it was close to 80 degrees). The front desk told us that the thermostat only controls the heat; that is, lowering the temperature will not actually cool the room or turn the heat off. They told us that the only way to stop the heat was to turn it OFF. We were also advised to open a window, which we did; but the noise from the city outside did not help us get a good night's sleep at all, and the room took a while to cool down enough to be able to sleep comfortably. This one issue---the extremely warm and uncomfortable room---is enough to make us not return to this hotel in the future.

I would recommend this Hotel for someone who’s traveling to Boston and need a place to near by the Bar, Hospital, China town and Downtown of Boston. It was a pretty good hotel, quite and convenient inside.

Nice hotel, 5 minute walk from the T station and also a complimentary shuttle from the airport. Easy (and early) checkin was helpful, room was a good size and bathroom was good, excellent shower pressure. Check out is 11, so there is no need for the cleaning lady to knock at 820!!

Went with another couple and we had a fantastic time. This hotel was so close to so many amenities and great restaurants (all in walking distances). Love how you can have coffee/tea at the lounge before or after you go back to the room…loved the free water near the elevators. Most of the staff are super friendly. The rooms were pretty basic and met are needs. Now you would ask why I gave it a 3 star rating….well, this whole trip was paid by my daughters for their father’s birthday early September…3 weeks later we got charged again… my husband left 3 phone messages and an email to the manager at this hotel BUT never received a response….he was totally responsible for me giving this hotel a 3 star rating!!!

Hotel location is good, easy to enter and exit, only 8 kilometers from Luogan Airport, there are a lot of public transportation nearby, the bed is very large, the standard room is two 1.5m beds, the towels are also four people, we only live two very spacious and comfortable, That is, the facilities are older than the domestic hotels, and they do not hinder the use of functions.

It's connected to the mall, so can do everything without going outside. The facilities are a bit old, but room is spacious and the windows don't open. I highly praise Mr. Augustin(?) at the front desk. I'll never forget him kindly finding me a beer opener. I will definitely go again because of him:)

The room is suitable for a large family because it is a suite, equivalent to two bedrooms. The only inconvenience is that it's a bit far from the subway station, but it's not far from Harvard and MIT, which is quite convenient. There is a Whole Food supermarket nearby where you can buy some things. There was too little food at the buffet, but Starbucks gave me a pot of coffee, which was great

I stayed here one night during both my trip from El Paso, Texas to Rockland, Maine (stopping overnight in Boston) and again on my way back. It isn't a fancy hotel but it is a great ”commuter” hotel. Despite it being right next to the airport, I never really heard anything during my first stay when my room was at the front of the building (Room #312), and was only faintly aware of the planes taking off on the second night when my room was on the backside of the building (Room #213). The rooms were impeccably clean (even the windows which were crystal clear) and comfortable. The bed was ”comfy cozy”, and the shower was the BEST I have ever had in a hotel. The personnel were friendly and efficient. Ryan, at the front desk was especially understanding and helpful in getting my boarding passes for the next day's flight printed for me (I'm a ”senior” and go old school in wanting printed paper boarding passes). I would also like to give a special ”shout out” to my shuttle driver, Carolyn, who was especially outgoing and friendly (while still maintaining a constant watch on traffic). Speaking of the shuttle, they were very helpful and spot on when giving me directions as to how to get from my arrival gate at the airport to the spot where their bus would pick me up, and the bus arrived within the time frame they promised. Because of my experience with this hotel, I will be booking the Hilton Garden Inn at Sky Harbor Airport North in Phoenix for my ”stop over” nights during my Hawaii trip next spring.

Although I stayed at this hotel for only 12 hours, the room was quite spacious and confortable and equipped with everything I needed to stay for one night. As I needed to leave the hotel at 5am and could not have breakfast as it started being supplied from 6am. However, staying at this hotel was still worth the price.

We really enjoyed our time at The Westin. Staff are extremely friendly and helpful. The room was spacious, great view, very clean and had plenty of storage. Facilities were great. The restaurant food was delicious. Our first time in Boston, would definitely return.

The hotel room's thermostat was set at 68 degrees F when we entered but we found it to be quite warm, so we turned the thermostat down to 65 degrees, then further to 62 degrees because the room was still quite stifling. Around 2:00 a.m., uncomfortable and sweating while trying to sleep, we called the front desk and told them that we had lowered the thermostat to 60 degrees F but that the heat was just as warm as when we first entered the room (there was no way to measure it but I'm guessing it was close to 80 degrees). The front desk told us that the thermostat only controls the heat; that is, lowering the temperature will not actually cool the room or turn the heat off. They told us that the only way to stop the heat was to turn it OFF. We were also advised to open a window, which we did; but the noise from the city outside did not help us get a good night's sleep at all, and the room took a while to cool down enough to be able to sleep comfortably. This one issue---the extremely warm and uncomfortable room---is enough to make us not return to this hotel in the future.

I would recommend this Hotel for someone who’s traveling to Boston and need a place to near by the Bar, Hospital, China town and Downtown of Boston. It was a pretty good hotel, quite and convenient inside.

Nice hotel, 5 minute walk from the T station and also a complimentary shuttle from the airport. Easy (and early) checkin was helpful, room was a good size and bathroom was good, excellent shower pressure. Check out is 11, so there is no need for the cleaning lady to knock at 820!!

Went with another couple and we had a fantastic time. This hotel was so close to so many amenities and great restaurants (all in walking distances). Love how you can have coffee/tea at the lounge before or after you go back to the room…loved the free water near the elevators. Most of the staff are super friendly. The rooms were pretty basic and met are needs. Now you would ask why I gave it a 3 star rating….well, this whole trip was paid by my daughters for their father’s birthday early September…3 weeks later we got charged again… my husband left 3 phone messages and an email to the manager at this hotel BUT never received a response….he was totally responsible for me giving this hotel a 3 star rating!!!

Hotel location is good, easy to enter and exit, only 8 kilometers from Luogan Airport, there are a lot of public transportation nearby, the bed is very large, the standard room is two 1.5m beds, the towels are also four people, we only live two very spacious and comfortable, That is, the facilities are older than the domestic hotels, and they do not hinder the use of functions.

It's connected to the mall, so can do everything without going outside. The facilities are a bit old, but room is spacious and the windows don't open. I highly praise Mr. Augustin(?) at the front desk. I'll never forget him kindly finding me a beer opener. I will definitely go again because of him:)

The room is suitable for a large family because it is a suite, equivalent to two bedrooms. The only inconvenience is that it's a bit far from the subway station, but it's not far from Harvard and MIT, which is quite convenient. There is a Whole Food supermarket nearby where you can buy some things. There was too little food at the buffet, but Starbucks gave me a pot of coffee, which was great

Although I stayed at this hotel for only 12 hours, the room was quite spacious and confortable and equipped with everything I needed to stay for one night. As I needed to leave the hotel at 5am and could not have breakfast as it started being supplied from 6am. However, staying at this hotel was still worth the price.

I stayed here one night during both my trip from El Paso, Texas to Rockland, Maine (stopping overnight in Boston) and again on my way back. It isn't a fancy hotel but it is a great ”commuter” hotel. Despite it being right next to the airport, I never really heard anything during my first stay when my room was at the front of the building (Room #312), and was only faintly aware of the planes taking off on the second night when my room was on the backside of the building (Room #213). The rooms were impeccably clean (even the windows which were crystal clear) and comfortable. The bed was ”comfy cozy”, and the shower was the BEST I have ever had in a hotel. The personnel were friendly and efficient. Ryan, at the front desk was especially understanding and helpful in getting my boarding passes for the next day's flight printed for me (I'm a ”senior” and go old school in wanting printed paper boarding passes). I would also like to give a special ”shout out” to my shuttle driver, Carolyn, who was especially outgoing and friendly (while still maintaining a constant watch on traffic). Speaking of the shuttle, they were very helpful and spot on when giving me directions as to how to get from my arrival gate at the airport to the spot where their bus would pick me up, and the bus arrived within the time frame they promised. Because of my experience with this hotel, I will be booking the Hilton Garden Inn at Sky Harbor Airport North in Phoenix for my ”stop over” nights during my Hawaii trip next spring.

We really enjoyed our time at The Westin. Staff are extremely friendly and helpful. The room was spacious, great view, very clean and had plenty of storage. Facilities were great. The restaurant food was delicious. Our first time in Boston, would definitely return.

Oct2022: 3⭐: I selected this hotel as a result of needing a place close to the house with easy access to the airport. I selected this hotel through the Bonvoy app based on it fitting the criteria I desired. I wasn't able to get to the hotel until the afternoon hours about 1700. I picked up my spouse from the airport and we decided to get her checked in at the hotel on the way to the hospital down the toll road. I noted that the hotel was difficult to enter and it took a bit of concentration to locate the front entrance of the hotel as it sits over top of the tollway 90. There were two handicapped parking areas available at the check in lot. There is a pay parking garage attached to the hotel and adjacent to the front entrance into the hotel. The parking garage has more handicapped parking areas available and regular parking as well. The areas are not good for large trucks or RVs. The entrance was located and I parked and we went into the hotel. We walked to the front desk and a female worker didn't greet us, didn't say hello, nor did she say welcome to the hotel. The worker said ”give me your id”. My wife was standing there to my side and I looked to see if there was someone else there we had stepped in front of or cut in line. There was no one there but us. My wife said what did she say? Is this the check in desk? I commented that this is the check in window, right? What happened to the smile, good afternoon, welcome to Sheraton, or just hello. DEMANDING my identification upon entering the building was definitely not appropriate. Having a bad day isn't MY fault. I have a choice to choose this location, not the other way around. We finished the check in at the desk, paid for parking, and we went to the room. We dropped off the bags and found that the bathroom door sags and does not properly close as it's hitting the bottom of the frame. One of the window blinds wasn't properly functional. The noise canceling device and the traffic was something to tolerate. Some vehicle drivers passing under the hotel on the tollway, enjoyed throttling the engine. This added noise to an already bad situation. Decent area food spots are walking distance from the hotel.

The room facilities and other facilities are basically the same as the Wynn in Las Vegas, and they are also similar to those in Macau. Even the English on the toiletry box is bigger than the Chinese. This price is very good value for money for hotels of the same class in Boston. However, the hotel's food is inconvenient and there are many gamblers, which is a bit troublesome. The quality of front desk staff varies. The employees at the beginning were pretty good, but the employees you know later were much worse.

Did I spend roughly $50 (pre-tax & tip) on a lobster roll and a glass of prosecco? Yes. Was it worth it? Yes. I'm going to touch on other aspects of my stay, but I can't believe how many fresh tasting, big, succulent chunks of lobster were in this hotel lounge lobster roll. It's cold & mayo based, which I know isn't for everyone (I see you got buttered lobster roll people and I understand completely; I'm just an equal opportunist when it comes to lobster rolls), but it was really good - like, not good for a hotel lounge, but good good. Yum! Ok, so why 4 stars? If it were based on the hospitality of the staff alone, I'd give it 6. Every staff member I encountered was genuinely affable - some were more outgoing than others, sure, but I appreciate mellow kindness. Also, this might be the first time I've remembered to pack all of my extra little charging stations, and I didn't even need them. So many conveniently placed outlets and USB ports - and the main room light was warm toned and welcoming, which is also a little treat :) I had to take away a star because of the general noise. My sleep wasn't disturbed, because I always travel with hardcore ear plugs and a sleep mask, but I couldn't close the curtains all the way (even with the pants hanger clip trick) so there was light coming in, and I could hear everything in the hall. Also plumbing noises (like pipes pinging and gurgling - nothing alarming, just...mildly intrusive). I was also disappointed that there wasn't a laundry bag or dry cleaning service like there are in the other Marriotts I've stayed in; I want to call myself out on not going to the front desk to ask specifically for this, but every other Marriott I've been in has a laundry bag with a dry cleaning order form in the closet. There also weren't any extra blankets in the closet; again, I didn't ask the front for one (and I'm sure they would have given one to me) but I wish there had been one in the room as it was super comfortable until I woke up at 2 am - which is really late and inconvenient to realize you need extra blankets. Ok, so that's why I took away a star. The other 4 are for the friendly staff, incredibly convenient location (anywhere I didn't walk, I took a Bluebike from the stand right outside), gorgeous fitness center (Pelotons?! What?!), and general cleanliness. If I come back to Boston/Cambridge for work, I'm 100% staying here. (If I come for pleasure, I'd probably try a quaint inn or something, but honestly I'd likely stay here the final night of my trip because it is also FIFTEEN MINUTES from the airport. But with a great river view, and no plane noises.) More on the location: walk to the river, and across the Harvard bridge. You're literally right there, and it's a great way to see the city (and while there's a CVS across the street, the one over the bridge is in a historic building. I'm from California, so to me that is very special 😂). It also takes 15 minutes to walk to the Cambridgeside Galleria if you n

the hotel is good and clean! The only thing that i don”t like is that you have to give a deposit of $100 everytime you book!

The hotel is very good, I have stayed several times, the breakfast is very good, the room facilities are quite normal, very close to the burlington mall next to it, not far from the Korean supermarket and nordstrom rack discount store, the best is to drive for 3 minutes. Sichuan is very authentic Sichuan cuisine.

We were stuck in Boston while one of us was hospitalized with a medical emergency. We chose the hotel based on proximity to Mass General hospital. Hotel ratings looked good and the price was more reasonable than other hotels in the area but still big city prices. It is a pleasant and scenic 1 mile, 20+ minute walk along the Charles River and over the Longfellow bridge from the hotel to the hospital. Staff at the desk were pleasant and helpful. Larry, the gentleman who handles bags, taxis, etc, was kind and helpful. The room was just OK, a bit worn but still pleasant with a great view. The bed was comfortable. Seating was limited. The bathroom was small and a bit inconvenient, also in need of updating and minor repair. In room coffee is free but with only powdered creamer available. Bottled water is $3.00! The ArtBar restaurant in the hotel was a plus. Good food, good prices, good service. There is also a small coffee shop with pastry, sandwiches, etc. Just across the road is a small mall with a restaurant and retail stores. All in all a satisfactory stay even though the hotel could use a bit of updating.

I have been staying at this Marriott for many years and can only confirm what many of the recent reviews have said. It has really gone downhill. On weekends there is always some kind of event, tournament or group in the hotel which can be a bit chaotic. The hotel has also been playing the Covid card for too long with limited services and amenities - no room cleaning, no hot tub, no restaurant service etc. I agree with others that the information provided on the website is unclear and you really take a risk going and not having what you’d like open and available. Even the lobby coffee isn’t consistent - again maybe only Mon-Thur. So as a weekend guest your experience is very much diminished. I stayed last year for Thanksgiving and it was so dark and quiet that it felt a bit like an abandoned hotel. We’ll be visiting the area again at Christmas this year and will try the Residence Inn down the road. I have heard good things about it so will share my views after our stay.

I would say the only thing positive about this location is the rooms. They are super clean and updated. As well as the night time manager is super accommodating. As far as the other employees they could care less. Night time manager even charged me half the deposit because I frequent here. The elevator is beat up and dated. The carpets in some hallways haven't been deep cleaned since the 1800s. Mostly all the soda and snack machines steal your money. The pool is surprisingly decent. I have only ever taken a swim once. The best thing is they allow animals for free. My little guy loves the night manager because he gives him treats constantly. This hotel has some super potential. Because you can hop on 93 and be in Boston with no traffic in 15 mins. Right next to market basket and some shopping/restaurants. If they renovated. Cleaned up and hired some more staff that care like the night shift manager, this place would be sold out every day without a doubt. Definitely room for improvement no doubt about that. But it is well worth the price. The rooms and beds are EXTREMELY nice. Just a drive away from Boston. Highly recommend solely off the rooms and beds in the room!

If you like this review please remember to leave me a helpful vote as Tripadvisor doesn’t pay anything for me to write useful reviews. The short version is I enjoyed my stay and it was like staying in an upscale version of an Aloft hotel. The long version starts here: I came up and stayed for 5 days for Tufts graduation weekend in May 2022. Staff was friendly upon check-in. I tried to do check-in via the Marriott App and was successful to an extent. While I was able to use the App to open my room door, you need an actual room key from the front desk to use the elevators, gym and pool area. So just using the Marriott App was unsuccessful and abandoned. I was assigned a room on the 4th floor. The room is self is modern in appearance and was very clean upon arrival. There was a small fridge along with coffee and tea maker available. There wasn’t a lot of drawer cabinet space available (2 drawers) but there were a sufficient amount of surface area, plus the room had a 2nd bed that I wasn’t using that I could just put my clothes on. In addition to power outlets there are USB ports available both by the desk and in between the beds where you can recharge your devices. Coffee, tea and water were free and always available by the front desk. The Wifi at the hotel was complimentary and had good download and upload speed. There were also 2 complementary iMacs in the lobby to use. Parking at the hotel is $25 a night, the breakfast buffet was an additional $20, and there is no daily house keeping service. That being said, there are small signs hat you can leave on your door if you need additional towels or just stop by the front desk to get additional anything for the room. Just for informational purposes, across the street is the Alewife Reservation DCR parking with 8-10 parking spaces where you can park for free for 2 hours when exploring the Alewife Reservation “AREA”. About a 9 minute walk from the hotel is the Alewife T Station where overnight parking is $9 M-F and $3 overnight on the Weekends. The room will be serviced by housekeeping on the 4th day of your stay. As I mentioned, my plan had me there for 5 days. While the room was serviced on the 4th day of my stay. I think it would have been more efficient for housekeep to service the room at the midpoint go my stay (day 3) rather then the day before my departure (day 4). I also mentioned that the breakfast buffet was an additional $20. That being said, they sometime offer a complementary breakfast buffet in the restaurant. I’d guess your chances are 1 in 30 maybe. There would be a sign outside the restaurant if that is the case. It happened to be on my 2nd day there, and I thought the breakfast at the hotel was very good (while yes it was also free that day). There were freshly baked goods as well as 2 different types of baked omelets, cereal, eggs, yogurts, and various beverages. While there is nothing “shopping wise” in this area, I also brought my bicycle with me. Specifically it’s a Cann

My two sisters and I stayed in this hotel while attending a Bruno Mars concert at the MGM Music Hall, Fenway. When we arrived at the hotel, they front desk said that our reservation had been cancelled by someone who had all my sister's information. She had booked the hotel in May 2022 for a September stay. We were in the air en route to Boston when this occurred. They hotel put us in room 922. At 11:30 that night, someone tried to enter the room with a pass key. We were in our pj's and it scared us to death. We immediately call the Front Desk...the first 4 times we called...no one picked up the phone. On the 5th try, I got the Night Manager, and he was abrasive and rude. He said ”Your room is supposed to be empty as you have checked out.” I replied that this was not possible as we are standing right here talking to you. He said with much annoyance in his voice ”I don't know what is going on.....I will check you in” and he hung up. My sister called again requesting we be put into a near by IHG property as we did not feel safe in this room/hotel. They never called us. We checked out, caught our plane back to Norfolk, VA and on the way out of the airport, another Manager called and was embarrassed by all the shenanigans that took place and offered to comp our stay. Days later when my sister followed up, they said they were comping us for 1 night only. This was NOT what my sister was told upon our return to Norfolk. Every step of the way at this property was a nightmare. We had to get our own towels, there was nowhere to eat on the property other than breakfast and it was an overall extremely poor representation of IHG properties. The Front Desk staff was so unprofessional and did not seem to have a clue on how to operate the tasks at hand. If you can find another place to stay.....run, don't walk to do so.