GGuest UserTwo years ago, I stayed here in late autumn and absolutely loved strolling by the lake, as well as hiking the Xishan trail to admire the autumn scenery and overlook the lakeside views from above. Taking advantage of the lull before the Mid-Autumn and National Day holidays, and coinciding with my daughter's birthday, we decided to return to Sunrise Kempinski for another stay.
During check-in, Zhang Jiajia at the front desk thoughtfully noticed it was my daughter's birthday. Super attentive and heartwarming, she upgraded our booked city-view room to a lake-view room free of charge, and even arranged it in a prime central location. The panoramic lake and mountain views were breathtaking – a wonderful and unexpected birthday surprise!
That evening, we dined at the Chinese restaurant on the second floor. We ordered steamed sea bass, boiled snowflake beef, stir-fried choy sum, and a vegetable salad. The food was delicious and the portions were so generous we couldn't finish it all. Being advocates of 'no waste,' we packed the leftovers and put them in the fridge. The next day at noon, I somewhat sheepishly asked the restaurant supervisor, ”We had a lot of leftovers last night, and every dish was delicious, it would be such a waste to throw them away. Could I order two new dishes and bother the kitchen to reheat last night's leftovers for us?” To my surprise, the supervisor promptly replied, ”If the leftovers are enough for you, you don't even have to order new dishes.” What was even more heartwarming was that the leftovers were not only reheated thoroughly and served piping hot, but they were also meticulously arranged on various beautifully shaped plates, looking indistinguishable from freshly ordered dishes. I've stayed in many high-end hotels, but I've truly never encountered such kind, thoughtful, and down-to-earth service anywhere else. The Sunrise Kempinski Hotel Beijing, Yanqi Lake, truly deserves high praise! 👍👍👍
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