"Rooms were very clean and modern. Breakfast was good. Not enough free parking"

"Our recent stay at Villars Palace, while punctuated by several positive aspects, unfortunately proved to be a bad experience marred by very serious issues. Positive Aspects: Friendly Staff: The majority of the staff, including Zoe at Concierge, Daniil who helped us with check-in, the receptionists, and the luggage assistance team, were kind and greeted us with smiles. Breathtaking Views: The views from the reception, the Bar, and the 1913 restaurant were truly breathtaking, contributing to a pleasant ambiance within the hotel. Modern Renovation: The hotel has undergone a commendable renovation, presenting a modern and updated feel in most areas. Spacious Junior Suite: Our Junior Suite was generously spacious, featuring two separate bathrooms for added convenience. Quality Amenities: The towels, bathrobes, and slippers provided were of high quality, contributing positively to our overall comfort. Excellent Spa Treatment: The spa treatment my wife received was excellent, showcasing a commendable aspect of the hotel's services. Good Breakfast: The breakfast was satisfying and at 5-star standards, providing a positive start to our days. Convenient Origins Bar: The Origins Bar, offering free soft drinks and a coffee machine, was conveniently located near our room, proving to be a practical amenity. Issues Encountered: Hygiene: We found several pieces of hair in our bed upon entering the room, an issue that should never be overlooked in a reputable hotel. Security Concerns: When we returned to the hotel on the second day, we found our door wide open, and the room card missing, posing a serious security risk to our belongings. Technical Issues: Both heaters in our room didn't work, leading to multiple calls to the reception and a prolonged visit from a technician. Miserable Christmas Eve Dinner: The Christmas Eve dinner lacked festive elements, including decoration, appropriate lighting, and suitable music. The buffet lacked essential options like beef, pork, and vegetables. Poor Food Quality at the Bar: Overpriced food with subpar quality at the Bar, exemplified by my wife's untouched Caesar's salad due to dry and overcooked chicken. Lack of Apology Gesture: Despite bringing these issues to the attention of the reception, we only received reassurances that future occurrences would be prevented. 2-hour Delay for Room Service: On our last day and after receiving the aforementioned reassurances, our room service order experienced a huge delay, taking exactly 2 hours to arrive. In conclusion, while we appreciate the positive aspects of our stay, the serious issues we encountered, coupled with the lack of acknowledgment from the hotel, overshadow everything. Spending almost 3,000 Euros for a 3-day stay, we expected a premium experience but were met with a very problematic stay. Any promises of a better experience in the future hold little value, as a trip to Switzerland is not so easy for us, and our next visit would likely involve exploring other intere"

"Excellent welcome, magnificent, very warm location with splendid rooms. We were able to fully enjoy the team stay. It was a wonderful weekend where we were well received and well served by the team. I recommend !"

"It is a hotel with a strong Chinese feel, with a large display of Chinese flags. There is a sauna, a small pool and a gym. All the staff were so friendly that I became a fan. It feels great to have a cigar or go outside after the pool."

"Beautiful environment, very like the retro style, the restaurant is available."

"It boasts a prime location with convenient transportation, making travel very easy."

"The hotel is very comfortable and the hotel is very comfortable and the rooms are very small and the bathrooms are ridiculously old. If you like the train noise that wakes you at 5 a.m. you will be served. The hotel is very comfortable and very comfortable if you need to find a positive look. At breakfast you will have a low-quality product. I hope you will not have to go back there. There is much better and cheaper in the region."

"Very unfriendly people and the place smells. Why can’t they make an effort to be friendly and not make you feel guilty that you choose their place to spend your money. Makes me sad behavior. It’s just not the right place …, rooms are basic, restaurant is very traditional with this odeur that is unpleasant and the service is not very friendly. Sorry I can’t be more positive but my recommendation is to choose one of the other newer and better hotels!"

"Super-located apartment with wonderful view! Quickly at the hillside and if you don't want to run, take the train or bus that keeps before the house. Although the apartment has come somewhat in the years but clean. Kitchen line is enough"