"It was the best hotel. The architecture was beautiful, the rooms were spacious and I had a very good stay. The breakfast had a wide variety and was delicious. I was able to buy the things I had for breakfast at the bakery next to the hotel, so I took them as souvenirs. The young woman working at the hotel was very kind to me. I would definitely like to go to this hotel again."

"Good location, very spacious room"

"The hotel room has a view of the castle and a large balcony where you can enjoy the sun and the castle. The room and bathroom are relatively large, and there are slippers, toothbrushes and other disposable items. The front desk service is good and luggage can be stored for free. I feel that the hotel balcony is the best place to see the panoramic view of the castle, but it is backlit in the morning and the night view is good at night. The hotel is about 20 minutes walk from the train station."

"From the moment the Domaine reveals itself from the road you feel chilled and ready to relax. The hosts are super accommodating and let you find your best place, with the charming rustic restaurant and living spaces they have created, we could ask for nothing more. For those who might look for more than lounging on the splendid terrasse, shaded under the magnificent mulberry trees, the estate offers walks and time with horses, donkeys and wildlife, including the chance to ride or interact with the horses at the equestrian centre. All this and they are located a short drive south of Carcassonne and they can even arrange golf at local courses. How lucky we were to discover the Domaine de Fraisse. Our only regret was not staying longer."

"The room was large with a lovely bed with a hard topper. Including small kitchen kettle, hob small dishwasher cutlery and plates. So just everything. Nice bathroom with walk-in shower -tray. Cabin was a bit cramped."

"Very small and weak."

"We chose to stay here due to its proximity to Les Grands Buffets, where we had a reservation. It is, to my understanding, the only five-star hotel in Narbonne, which raised our expectations. Unfortunately, the experience fell well below that standard. On arrival, we were immediately directed towards wine experiences. When I explained that I am pregnant and therefore unable to drink, this was repeatedly overlooked and wine tasting was still encouraged. I appreciate this is a wine-focused resort (booked prior to knowing I was pregnant), but it felt as though anything I said was not listened to. The hotel is also extremely isolated, with no nearby dining options within several miles. We arrived at 2:30pm to find the restaurant closed, and there were no suitable food options available at the bar for someone with pregnancy restrictions. They were only able to provide me stale bread and butter, which was not acceptable for a hotel of this standard. Our suite, while spacious, was located in a separate outbuilding and felt very isolated. Access required navigating an uneven stone staircase, which felt unsafe - particularly during pregnancy - and I needed assistance each time to avoid tripping. Upon entering the room, the doors had been left wide open despite the area being rife with mosquitoes (in April!). As a result, the room was filled with them (which we had to manually kill) and I sustained multiple bites. When we asked reception for basic medical items such as antihistamine or bite cream, none were available, meaning we now have to arrange transport to the nearest pharmacy over 6 miles away. The pool area was also disappointing, appearing unclean and poorly maintained, which made it unusable. Basic in-room amenities were lacking, including the absence of a full-length wardrobe suitable for dresses or suits. Breakfast service was similarly underwhelming. We were told room service was available, but when we ordered, we were informed that proper coffee (e.g. cappuccino) was not provided and that we should instead use the in-room Nespresso machine. For a five-star hotel, this is simply not acceptable - particularly when the quality of the coffee was, as expected, poor. We were not provided plates and there was no table/chairs to eat the food from, so we had to eat from a shelf in our room. Overall, this stay did not reflect a five-star experience in either service, facilities, or attention to guest needs. I would not return, nor would I recommend it."

"We had a wonderful stay at Pont Levis and would highly recommend it. The location is simply exceptional, just steps from the entrance to the medieval Cité, yet once inside the hotel and its grounds it feels peaceful and removed from the crowds. The hotel itself is stylish, comfortable and full of character, combining its historic surroundings with a much more contemporary feel. Our rooms were very comfortable and modern, and the pool was particularly welcome during the August heat. The staff were warm, friendly and helpful throughout our stay, and everything felt relaxed and well run. The private parking was also a major advantage, making arrival and departure remarkably straightforward given the hotel's extraordinary location beside the Cité. What really makes Pont Levis special, though, is the experience of staying right beneath the walls of Carcassonne. Being able to wander into the Cité in the evening and then return to the calm of the hotel made our visit feel much more special than simply visiting Carcassonne for the day. A beautiful boutique hotel in an unbeatable location and one of the highlights of our trip through southern France. We would return without hesitation."

"A top notch hotel with all the amenities one could want. A lovely room with a private patio with a jacuzzi. A very friendly and accommodating staff. We were not able to enjoy Chef Putelat’s cuisine as it was closed the day that we were there. Excellent location to visit the medieval fortress."