"I want to thank Javier for the enormous favor he did me. At midnight, I needed something, and he very kindly helped me and solved it...professional, attentive, and very empathetic!! It's not easy to find people like that. Congratulations on having such people at the hotel! A 10/10 hotel!"

"I have visited this Hotel about 24 times so have a good knowledge of the routine and have been present with both companies. Negative first. We had a problem with the discount not being applied and had to wait quite some time for the refund. The food variety does need improving. Every time I have visited there has been Tia Maria or Kahlua available but this time the coffee type liquor was not acceptable. I mentioned this to a few people including senior management, I was told they would try to rectify this many times with no success. I am thinking of bringing my own next time which is a bit ridiculous when on All Inclusive! As a client I noticed that food , entertainment and staff improved if there were more people making you feel as though it’s not worth the effort. I appreciate this is probably a monetary issue from the Hotels point of view but this my holiday and I am worth it. Now for the good points of which there are many. The Hotel has improved , it seems to have more room and is a lot brighter. As mentioned I have visited many times so the quieter location suits. It is in a lovely area. I feel at home as soon as I arrive. The staff are the jewel in the crown at this Hotel they are all so friendly and so helpful. Special mention to Louisa , Jose ( Italian restaurant) Jose ( entertainment) and of course Isabel on reception. I will be there again in May next year as I work in a school and have time off then and can relax with my sister. Thank you Alexandra Heaney"

"Facilities that ensure your comfort and unbeatable treatment by all the staff. The area around the parador is full of cultural, commercial and environmental options."

"I liked the stay!"

"Everything was great, the pool closing time could be moved to 9 pm, but everything else was very good, from the food and the surrounding area to the location."

"We spent a lovely 2 weeks here in May, as first time guests. The hotel was really impressive, right from the start and didn't disappoint throughout our stay. The hotel is kept spotlessly clean, with a great attention to detail. Food was excellent, with a decent selection of gluten free options for my wife. We had a lovely room and found all the staff to be very friendly and helpful. The location is pretty quiet out of the main season, but there is a little marina just a couple of minutes walk away and there is a good bus service to the nearest town of Ayamonte."

"Staff VERY friendly and professional. Meals excellent,varied and plentiful, catering staff all VERY hygienic. Outdoor pool very nice didn't use indoor pool too warm outside. Short distance to the beach. Entertainment on every night."

"A nice hotel with lovely views of green areas. Average service."

"In less than 24 hours they stole all the money we had in the apartment and still treated the dog in the apartment badly, we made a complaint at the reception and a complaint at the police and we asked to stay in possession of the second key. The responsible people have not helped to solve the problem, nor have they assumed any responsibility. There is a huge security failure in this place, any official has access to the second key and so anyone can enter the apartment whenever it wants, even without any reason."