AtongmumuL
August 17, 2024
First of all, the hotel staff is warm and polite, and the room service is clean, which is completely acceptable. However, the incident that we were asked to pay 6,000 baht after the table collapsed and damaged the child sitting in the hotel lobby was simply incredible. The reason given by the store was that we asked if you went to the hospital, but you refused. What happened at 3 o'clock, I have to go to the airport at 4 o'clock to take a flight back to China, can I go to the hospital? And this table is the kind that is glued on, and it separated when it fell. How heavy is a five-year-old child's elbow? How much is his responsibility? However, I can't leave without paying money. In the end, I am very grateful to Ctrip for handling it actively. After communication, it compensated me 5,000 baht, and compensated me in full after returning to China. But I have to say that this kind of store management philosophy makes me extremely angry. Are Chinese people easy to bully? The child's hand was injured and I didn't ask you for compensation. It is the kindness of the Chinese. In the end, I was blamed.
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